Voice Process Executive

Job Description

A Voice Process Executive handles inbound and outbound calls via voice channels (phone/VoIP), providing excellent customer service, resolving inquiries, and promoting products/services in a fast-paced BPO or customer-support environment. Core Responsibilities Answer inbound and make outbound calls to customers using provided scripts and procedures expertia.ai Provide accurate information about products/services, resolve issues, and troubleshoot superworks.com Record and document all customer interactions in CRM or ticketing systems resources.jobsoid.com+8superworks.com+8jobzmall.com+8 Promote/up‑sell relevant offers when suitable squadstack.com+11superworks.com+11resources.jobsoid.com+11 Maintain call quality metrics: handle time, resolution, CSAT ratings Escalate complex or sensitive issues to higher support levels superworks.com+11superworks.com+11expertia.ai+11 Participate in process reviews, share feedback, and suggest improvements jobzmall.com+3dazonnassist.com+3velvetjobs.com+3 Adhere to shift schedules (including nights/weekends/holidays) Qualifications & Skills Proven experience (ideally 0–2 years) in a voice-based customer service or BPO role in.prosple.com+10superworks.com+10squadstack.com+10 Excellent verbal communication and active listening, fluent in English (and other languages if servicing global markets) Strong analytical and problem-solving skills Proficiency with CRM software, ticketing systems, call tools, and basic computer operations superworks.com+11superworks.com+11expertia.ai+11 Ability to multitask, manage high call volumes, and stay calm under pressure advansoftinternational.com Empathy, patience, stress management, and strong customer-service orientation Optional (Preferred) Bachelor’s degree in any field Experience with international markets (e.g., North America, UK, Australia) Knowledge of process-improvement tools like Lean or Six Sigma Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Experience: FLUENT ENGLISH COMMUNICATION: 2 years (Required) VOICE PROCESS EXECUTIVE: 2 years (Required) Operations Executive: 2 years (Required) CUSTOMER RELATIONSHIP EXECUTIVE : 2 years (Required) Work Location: In person