Vendor Performance Manager, Small/Medium Businesses Growth

About the job

In this role, you will drive the performance and success of a customer segment or innovation workflow. You will develop relationships across an internal and external network of stakeholders to manage both short-term business growth performance and long-term business sustainability for a variety of go-to-market customer segments. You will own driving in-quarter performance for operations, and develop strategies with vendor partners to drive operational excellence and mitigate performance risks. You will be responsible for enabling vendor partner long-term success by leading strategic changes, influencing internal partner teams with on-the ground feedback and evaluating the efficacy of vendor partner’s capabilities and infrastructure as this customer segment evolves.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

• Deliver on key business operation metrics for scope of program and analyze performance trends, synthesize common performance challenges, design and execute consistent solutions across vendor partners.
• Build and deliver performance review narratives to vendor and cross-functional partners and utilize knowledge of customer segment and sales operations to identify and drive operational improvements.
• Govern on-ground operations, develop best practices and influence vendor leadership to evolve workforce capabilities and leverage change management frameworks to enable vendor site success and mitigate performance volatility.
• Lead and partner with cross-functional teams to influence program, product, and technology strategies for specific customer segment and govern quality of business operations, mitigate risks, and scale learning.
• Engage with internal teams to design collaboration processes and share best practices for segments, and also engage with customers to mitigate escalations.