Urgent openings For Technical Support Analyst - Hyderabad

Urgent openings for Technical Support Analyst - HyderabadPosted On 25th Sep 2015 07:50 AM
Location Hyderabad Role / Position Technical Support Analyst Experience (required) 1 plus years Description What Youll Do
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding our software product. In assessing and resolving end-user questions you will deliver world-class technical and application support to our dynamic and growing customer base.Responsibilities:
Help resolve software and technical questions for the customer efficiently and effectivelyGather the required information necessary in order to best handle customer software and technical inquiriesManage customer expectations regarding estimated response times for issue resolutionExtensively research and document customer technical issuesCollaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriatePartner with Technical Support team members on various strategic projects when neededExtensively research and document customer technical issuesOwn customer technical issues from initial report to resolution, communicating with customers regularly regarding issue statusCollaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams.What Were Looking For
Bachelor's degree from an accredited University or College1+ year work experience in delivering software support preferably at a SaaS companyMust have passion for being part of a hard working, winning teamMust have ability to multi-task in a fast paced environmentMust have excellent ability to learn and articulate software-related and technical conceptsMust have strong active listening skillsMust have excellent Customer Service skillsMust have strong attention to detail when communicating with customers (verbal & written)Must have ability to empathize with customers and convey confidenceMust have expertise working with Microsoft ExcelMust have strong documentation skills

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