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NCR Corporation
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Help Desk Representative

Help Desk Representative

NCR Corporation

0 - 2 years

1 - 4 Lacs

Mumbai

Posted:10 hours ago| Platform:

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Skills Required

helpdesk customer support journalism microsoft windows content writing cleaning news editing news reporting housekeeping housekeeping management news writing editing team leading hospitality hotel management mass communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

About NCR Atleos
TITLEHelp Desk Representative (II)
GRADE7
Position Summary & Key Areas of Responsibility

Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services

7x24 monitoring of customers ATM/ABM network across Canada, which includes six different time zones

Accountable for continuously receiving and handling high volumes of customer calls

Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults

Determine alert priority based on documented processes and guidelines

Use tools to remotely access customer equipment to diagnose and resolve customer problems

Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information

Escalate customer problems both internally and externally, as required and according to defined escalation paths

Acquire and maintain current knowledge of relevant product offerings and support policies

Participate in special projects as assigned to continuously improve processes, tools, systems and organization

Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches

Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress

Contribute as a team member; participate in objective setting, performance management, reward and recognition programs

Requires rotation in work hours involving weekends and holidays

Basic Qualifications

Bachelors degree

Bilingual (English/French)

The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)

Knowledge of Automated Banking Machines (ATM/ABM)

Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

Previous experience in a Customer Support and/or Helpdesk environment

1+ years of related experience

Self-driven and results oriented; Ability to work under pressure within flexible working hours

Communication skillsAbility to effectively communicate with customers while protecting the companys position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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NCR Corporation

IT Services and IT Consulting

Atlanta Georgia

10001 Employees

235 Jobs

Key People

Michael Hayford

President and Chief Executive Officer
Tim Oliver

Chief Financial Officer
Catherine Bessant

Chairman of the Board

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Help Desk Representative