827 Service Desk Jobs

Role & responsibilities: Qualification : Diploma in any specialization, Any Graduation, Any Postgraduate Batch : 2015-24 Passed outs Exp: 0 to 5yrs Direct Payroll in Top MNC Skills: Communication/Basic Knowledge in Hardware and Network Preferred: Only Male Location: Chennai/Bangalore Salary : 20k-45k CT : Vinoth 89253 23431 Preferred candidate profile Looking for a trained or eager-to-learn Hardware and Network Engineer. Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS Location: Chennai/Bangalore Interested Candidate : CT-89253 23431 T&C

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory. Qualifications Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Interested candidates can walkin directly to Tech Mahindra Bahadurpally(HYD) location for F2F interview from 9/6/25 to 13/6/25 Timings: 11am-2pm (For location please find it in Google) Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming HR : ANIKETH Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Manage a team of 15 support engineers efficiently and drive performance. Handling escalation / supervisor calls and assist/resolve customer issues. Monitoring performance of agents and help them improve their KPIs. Responsible for meeting all the key KPIs assigned to the project. Provide constant coaching and feedback for team members. Prepare performance reports of the team and share with management / client.

To provide support services for non-Convertible Debenture (NCD) issuances To handle queries from investors related to the trades To interact Liaise with Client, Distributor, Relationship Manager, Front desk, Compliance and Operations team on the trade queries and related activities To ensure KYC process has been initiated and completed for all the investors who are willing to subscribe Key Responsibilities: Representing the first point of contact for distributors/investors needing assistance with products and services Managing investors/distributor inquiries by phone, email or call Addressing investors complaints Maintaining investors records and related documentation Interact and conduct day to day activities related to investors Execute KYC AML processes for all the related investors Interact and communication point for investors, distributor, relationship manager, Compliance and Operations, and other related business units Managing day to day activities related to investors servicing team Project automation support Publish MIS dashboard to Senior Management Qualifications Graduate B Com Experience: 1-2 years experience in Wealth Operations onboarding team, Mutual fund operations onboarding team Functional Competencies Sound understanding of customer servicing support/operations for a debt issuance/product Sound understanding of debt / fixed income products Good understanding of controls across the trade life cycle of instruments Understanding of clearing and payment mechanisms, systems, and market practices Ability to adapt in a dynamic environment. Knowledge in NCD Issuance will be added advantage Behavioral Competencies Team player High diligence Ability to work under strict deadlines and pressure Good written and verbal communication skills Good decision making and prioritization skills

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient Call hr aditi@7795311459 call navya@7848820042 call chaitra@7848820045

We have 50+ active positions for a TOP MNC located at Gurgaon_ Hiring for Customer support voice ( Technical) domain. Job Location : Gurgaon Experience Required : Candidates with ANY KIND OF TECHNICAL EXPERIENCE background can apply. Minimum 1 year of documented experience is mandatory. Salary : 34.4K inhand + Incentives and Both side cabs Shifts: Evening/ Night Shifts with both side cabs ----------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior Manisha - 9541651940 ( Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 months to 1.7 years of experience in Service Desk, International Voice process to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Additionally, we would like to schedule a F2F interview with you on 28th Jun' 2025 . Kindly confirm your availability for the same . Interested Candidates can share your updated resume to below Email ID: sowmiya.M212910@cognizant.com

Quality Analyst- Service Desk Skills - Service Desk, International Voice experience, Technical support Min 2 Years of exp Immediate Joiners - 30 days(max) Location- Pune 24/7 US Shifts Contact- divyam@genesishrs.com | 890534433

Act as the first point of contact for users reporting technical issues via phone, email, or ticketing system. Log all support requests in the incident management tool and provide timely updates.

Key Responsibilities: Act as the primary point of contact between the company and assigned clients. Understand client requirements and communicate them clearly to internal teams. Coordinate with creative, marketing, sales, and technical teams to ensure timely project delivery. Manage project timelines, deliverables, and budgets. Address client queries, provide updates, and handle complaints or concerns professionally. Build and maintain strong, long-lasting client relationships. Identify opportunities to upsell or cross-sell additional services. Prepare regular reports on account status and performance. Support the onboarding of new clients and ensure a smooth transition. Attend client meetings, presentations, and reviews as needed. Requirements: Bachelors degree in Business Administration, Marketing, Communications, or a related field. 1–3 years of experience in client servicing, account management, or a similar role (experience in advertising, marketing, or digital agencies is a plus). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple projects simultaneously under tight deadlines. Proficiency in MS Office and CRM tools (e.g., HubSpot, Salesforce) is preferred. A customer-centric attitude and problem-solving mindset.

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Hi, Knowledge of cloud computing and types of cloud computing Knowledge of Mail server settings – IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Contact Veera-9071318133

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) .

Understands application of the principles in the defined tasks related to procure to pay process. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms of policy, TAT and accuracy. Relevant experience includes experience in following areas based on the requirement, Invoice processing, Exception handling, Vendor master management Helpdesk, Service desk Accountability, Collaboration and Teamwork, Analytical Thinking and Problem Solving, Good Communication skill. Key Responsibilities Areas: Invoice Indexing Invoice & Payment Processing Query Management Qualifications B.com graduate 2-4 years experience Required French resource with b1 -b2 level

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.. User Support: Assist users with password resets, account unlocks, and basic application support.. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.. Qualifications:. Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech). Technical Skills: Basic understanding of computer hardware, software, and networking concepts.. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.. Customer Service: A customer-centric mindset with a passion for helping others.. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.. Team Player: A collaborative team player with a willingness to learn and grow.. Preferred Qualifications:. Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.. Internship Experience: Prior internship or practical experience in an IT support role is advantageous.. What We Offer:. Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and inclusive work environment. Hands-on training and mentorship from experienced IT professionals. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

" Criticality Analysis,Service Desk,Major Incident Mangemnet ","description":" Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3\u20135 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure ","

Job Role - Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management) Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSILs IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech Work Experience - 6 years (Min) to 10 years (Max) Competencies/ Skills - a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management b) Excellent Customer Centricity c) Good Aptitude and Assertiveness d) Good Presentation and Communication skils e) Good knowdledge of ITSM Tools f) Ability to work collaboratively across teams and manage multiple projects simultaneously.