1432 Desktop Support Jobs

Key Responsibilities: 1. Manage and maintain IT infrastructure, including hardware, software, and network systems. 2. Ensure the smooth operation of computer systems, and troubleshoot issues as they arise. 3. Provide technical support to users, either in person or via phone/email. 4. Develop and implement IT policies and procedures to ensure the security and integrity of our systems. 5. Conduct regular system backups and ensure that all data is securely stored. 6. Stay up to date with the latest IT trends and technologies, and make recommendations for improvements to our systems. 7. Collaborate with other departments to ensure that IT systems meet business needs. 8. Manage IT budgets and ensure that all expenditures are properly authorized. Strong technical knowledge of IT systems, including hardware, software, and network systems, Experience with cloud computing platforms, such as AWS or Azure , IT certifications, such as CompTIA A+, Network+, or Security+ , Bachelor's degree in Computer Science, Information Technology, or related field. At least 1 years of experience in IT, preferably in a similar role. Strong technical knowledge of IT systems, including hardware, software, and network systems. Excellent problem-solving and analytical skills. 5. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with IT service management frameworks, such as ITIL.

Office 365 Administration: Manage and maintain the Office 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and related services. Administer user accounts, groups, licenses, and permissions across the organization. Implement and enforce security policies, including MFA, DLP, and conditional access. Monitor system health and performance, resolving issues to ensure uptime and reliability. Configure and manage email flow rules and spam filters to maintain email security and compliance. Perform backups and recovery of Office 365 data using native tools or third-party solutions. Ensure compliance with organizational policies and regulatory requirements. User and Policy Management: Create, modify, and delete user accounts, mailboxes, and shared mailboxes as needed. Develop, document, and enforce policies for user account management and usage of Office 365 services. Provide training and documentation for end-users on best practices for Office 365 tools. Desktop Support: Respond to and resolve Level 1/Level 2 support tickets related to hardware, software, and Office 365 issues. Set up, troubleshoot, and maintain desktop and laptop systems, including OS installation and updates. Install, configure, and maintain software applications used across the organization. Provide remote and in-person technical support to end-users, ensuring prompt resolution of issues. Assist with IT asset management, including hardware inventory and software licensing. Collaboration and Communication: Work closely with IT teams to implement and maintain integrations with Office 365 services. Coordinate with vendors for advanced troubleshooting and product-related issues.

Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloudticketing Tools Any Graduate Only Freshers Sal : 20k - 45k Call Priyanka HR 9042748027 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

Any Graduate Only Freshers Career Gap & Arrears also acceptable Sal : 2.16 TO 5 LPA OUTLOOK Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud DNS,DHCP,Ticketing Tools Call SUVEDHA HR 9150981236 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About The Team:The Global Product Reliability Operations Team works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.About The Role:The Manager of IT Service Operations provides leadership to a high performing incident, problem and change management team while developing the team's operating model and structure.Other Responsibilities Include: Help in alignment on the vision and 3-year strategic roadmap for the service management team Develop best-in-class standards and implement service management motions (processes, procedures, runbooks and frameworks) Lead the incident management process by providing expertise, influencing decisions, and staying aware and well-versed on status/resolution plans Enable the swift resolution of incidents, minimize downtime, and implement preventive measures to mitigate future issues Drive and facilitate resolution via Teams as an incident commander with excellent executive presence, communications, collaboration skills Collaborate and align with Leaders across Engineering, Sales, Corporate Comms, and Legal to accelerate incident resolution, remove blockers, and provide a high level of service to our customers Actively engage with cross functional teams to ensure Root Cause Analysis (RCAs) and Post Incident Review (PIRs) are complete, review remediation plans to identify areas for improvement, and socialize findings/insights Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Coach and mentor individual contributors in their professional development and serve as a role model Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Develop and present business reviews on required cadences to executive leadershipBasic Qualifications 5+ years of experience leading a global 24x7 incident management team in an enterprise SaaS environment 10+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Clear and concise communication skills at all levels (written and verbal) Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Experience managing projects with an ability to influence data-driven decisionsPreferred Qualifications: Experience with working with the following toolsJira, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary UKG is seeking energetic, customer-focused individuals to implement UKG HR Service Delivery. As a Solution Consultant, you are the subject matter expert responsible for successfully implementing all phases of your Implementation & Post Go-Live phases. Duties and Responsibilities Coordinate and perform all phases of UKG's implementation methodology Responsibility and processing for Post-Go-Live projects/requests/tickets Provide subject matter expertise and best practice guidance to the customer Provide analytical and design expertise; system configuration; data mapping; testing and client support Track, manage, and oversee the resolution of open implementation issues/items Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities Provide timely follow-up and resolution of open project- or Post-Go-Live request related items Meet project and Post-Go-Live task milestones and due dates Achieve positive customer satisfaction outcomes Work collaboratively with customers and team members to achieve desired project results Basic Qualifications 1+ years of Saas software implementation Bachelor's degree or equivalent in Computer Sciences or a related field Excellent communication, customer service, and consulting skills Strong time management and organizational skills to deliver on multiple tasks and projects under tight deadlines Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources General Business Acumen Preferred Qualifications 3+ years of Saas software implementation in the HR industry Experience with HR software tools Configuration, testing & data mapping experience Demonstrated ability to troubleshoot technical issues Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. 1 to 2 yrs experience, - Immediate joiners.

TZ Railings Pvt. Ltd. is a division of VIVA RAILINGS LLC. VIVA RAILINGS LLC. offers total railing solutions for your project, from Design, Engineering to Fabrication and Installation of stunning, safe and sustainable railings. VIVA Railings offers a wide variety of Modular Railing System with various Infill options ranging from Decorative Glass to Classical cable. VIVA railings has new division of METAL SPACES for all your custom, architectural, metal and glass needs. Metal Spaces turnkey solutions from concept to design and engineering to fabrication, serving projects all throughout North America. Website : www.vivarailings.com We are looking for a dedicated and talented Desktop Engineer to join our team in Chennai. As a Desktop Engineer, you will play a crucial role in providing technical support and maintaining the organization's desktop infrastructure. Your expertise will ensure that our end-users have reliable and efficient desktop systems to support their daily operations. Location : Chennai Office Shift : 1.00 noon - 10.00 pm Role & responsibilities 1. Install, configure, and troubleshoot desktop hardware, software, Autodesk and other design tools, peripherals for end-users. 2. Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions. 3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. 4. Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure. 5. Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software. 6. Perform regular maintenance and updates on desktop systems to ensure optimal performance and security. 7. Assist in the implementation of IT policies and security measures to safeguard desktop systems and data. 8. Provide end-user training on hardware and software usage to enhance their productivity and technical skills. 9. Document technical procedures, troubleshooting steps, and knowledge base articles for future reference. 10. Stay informed about the latest trends and advancements in desktop technologies to improve support services. Requirements: 1. Proven experience as a Desktop Engineer or in a similar technical support role. 2. Strong knowledge of desktop operating systems (Windows and macOS) and standard software applications. 3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues. 4. Familiarity with network connectivity and basic understanding of IT infrastructure components. 5. Excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner. 6. Ability to work independently and handle multiple tasks simultaneously.

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 3+ Yrs exp in IT hardware/ network support. Ability to troubleshoot Networking, CCTV, and toll systems. Work 6 days a week 8:00 AM to 6:00 PM.

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a System Engineer to manage and maintain IT infrastructure, ensuring optimal performance and security across our systems. You will collaborate with teams to develop and implement system solutions that meet business needs. Key Responsibilities:. Design and deploy system solutions to meet business requirements. Monitor and maintain system performance, security, and reliability. Troubleshoot and resolve system issues, ensuring minimal downtime. Required Qualifications:. 2+ years of experience in system engineering. Strong proficiency with operating systems (Linux, Windows, etc.) and cloud platforms (AWS, Azure, etc.). Experience with system monitoring, configuration management, and security practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a System Engineer to manage and maintain IT infrastructure, ensuring optimal performance and security across our systems. You will collaborate with teams to develop and implement system solutions that meet business needs. Key Responsibilities:. Design and deploy system solutions to meet business requirements. Monitor and maintain system performance, security, and reliability. Troubleshoot and resolve system issues, ensuring minimal downtime. Required Qualifications:. 2+ years of experience in system engineering. Strong proficiency with operating systems (Linux, Windows, etc.) and cloud platforms (AWS, Azure, etc.). Experience with system monitoring, configuration management, and security practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a System Engineer to manage and maintain IT infrastructure, ensuring optimal performance and security across our systems. You will collaborate with teams to develop and implement system solutions that meet business needs. Key Responsibilities:. Design and deploy system solutions to meet business requirements. Monitor and maintain system performance, security, and reliability. Troubleshoot and resolve system issues, ensuring minimal downtime. Required Qualifications:. 2+ years of experience in system engineering. Strong proficiency with operating systems (Linux, Windows, etc.) and cloud platforms (AWS, Azure, etc.). Experience with system monitoring, configuration management, and security practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a System Engineer to manage and maintain IT infrastructure, ensuring optimal performance and security across our systems. You will collaborate with teams to develop and implement system solutions that meet business needs. Key Responsibilities:. Design and deploy system solutions to meet business requirements. Monitor and maintain system performance, security, and reliability. Troubleshoot and resolve system issues, ensuring minimal downtime. Required Qualifications:. 2+ years of experience in system engineering. Strong proficiency with operating systems (Linux, Windows, etc.) and cloud platforms (AWS, Azure, etc.). Experience with system monitoring, configuration management, and security practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

The Business Analysis E4 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Business Analysis E4 domain.

Skills:. net, sql, cloud,. Immediate need .Net Backend Developers @ Remote if interested please share resume hr@cnsolutions.in. Vizag/Hyderabad/Remote. UK shift (2 11 PM IST). Exp Level:5-10 years. Multiple Openings. Interview Process:Online Assessment, Internal Screening, 1-2 End Customer Rounds. Required Skill Sets. Net Core. C#. Strong experience in developing. Experience deploying Microservices. MVC or other Design Patterns. Experience either in Cloud (AWS/Azure). Experience with MS-SQL or Postgres. Knowledge on Message Queuing. Experience with building automation tests. Prior experience facing US Clients.

The InformaticaPowercentreE0 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the InformaticaPowercentreE0 domain.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

IT Support: Troubleshooting Various IT Related issues such as Laptop, Desktop, Server, Printer, Video Conferencing unit, outlook configuration. Exp - 2years Location - Kochi Immediate joiners are preferred Interested candidates can share resumes to Varsha.easwaran@3i-Infotech.com

Job Title: Hardware & Networking Field Engineer Job Location: [Your City / Region] Job Type: Full-Time | Field Support Job Summary: We are looking for a dynamic and resourceful Hardware & Networking Field Engineer to install, configure, maintain, and troubleshoot computer hardware, networking devices, and IT infrastructure at client sites. The ideal candidate should have hands-on experience in system maintenance, network troubleshooting, and client communication. Key Responsibilities: Install, configure, and troubleshoot desktops, laptops, printers, and other IT hardware. Install and manage operating systems (Windows/Linux) and software applications. Diagnose and resolve technical hardware and networking issues onsite. Set up, maintain, and troubleshoot network devices like routers, switches, access points, firewalls, etc. Handle LAN/WAN configurations, IP addressing, and network cabling. Provide IT support and service calls to client locations as per schedule. Maintain proper documentation of service calls and issue resolutions. Coordinate with the back-office technical team for escalations and remote support. Ensure timely response and resolution of client issues to maintain service standards. Maintain inventory of tools and IT spares required for field operations. Key Skills Required: Strong knowledge of computer hardware, operating systems, and peripheral devices. Good understanding of networking concepts (LAN, WAN, DHCP, DNS, TCP/IP). Hands-on experience with installation and troubleshooting of routers, switches, and firewalls. Ability to diagnose and resolve hardware/software/network issues efficiently. Basic knowledge of CCTV, biometric devices, and structured cabling (preferred). Good communication and interpersonal skills for client interaction. Problem-solving attitude and ability to work independently. If you are interested, please share your CV on hr@techlink.in : Updated cv along with :Total Exp: Relv. Exp: Cur Sal : Exp. Sal: Notice Period

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.