Travel Consultant

About the Role:

We are seeking a passionate and result-oriented Travel Consultant to join our dynamic team. This role is pivotal in designing, customizing, and delivering unforgettable travel experiences across both domestic and international destinations. You will be responsible for managing end-to-end holiday planning — from understanding client needs and curating packages to coordinating with vendors and ensuring smooth operations.

Key Responsibilities:

1.      Sales & Customer Consultation

·        Handle inbound travel inquiries (calls, emails, website, walk-ins, and social media leads)

·        Understand customer preferences, budget, and travel goals to suggest suitable packages

·        Provide destination insights, travel options, and upsell services like travel insurance, activities, and visa assistance

·        Convert leads into confirmed bookings with a consultative and trust-based approach

2.      Holiday Planning & Itinerary Design

·        Design and prepare tailored itineraries for FITs, group tours, corporate travel, and honeymoon packages

·        Ensure itineraries are practical, well-timed, and aligned with the client’s expectations

·        Create attractive proposals with costings, inclusions, and exclusions

3.      Booking & Coordination

·        Coordinate with DMCs, hotels, transport providers, airlines, and local partners for service arrangements

·        Negotiate with suppliers to ensure competitive pricing and timely confirmations

·        Oversee booking confirmations, travel documentation, visa processing, and pre-departure formalities

4.      Operations & Execution

·        Ensure all arrangements are in place for travel dates including flight tickets, hotel vouchers, transfers, and activities

·        Act as the point of contact during travel for any support, changes, or emergencies

·        Maintain service standards and proactively resolve any issues

5.      Post-Trip Engagement & Reporting

·        Collect customer feedback post-travel to assess service quality

·        Maintain client records, sales logs, and performance reports

·        Share insights for improvement and suggest destination trends

Candidate Requirements:

Qualifications:

• Graduate in any discipline (Tourism certification/diploma preferred)

• Minimum 1–3 years of experience in the travel and tourism industry

Skills & Attributes:

·        Excellent verbal and written communication skills in English and regional languages

·        Strong knowledge of domestic and international tourist destinations

·        Experience in dealing with clients for holiday packages (customized/FIT/group)

·        Familiarity with booking platforms, GDS, CRM tools, and travel documentation

·        Customer-oriented with a problem-solving mindset

·        Ability to handle multiple clients and meet sales targets under tight deadlines

Compensation & Benefits:

• Fixed Salary: As per the discussion

• Performance-Based Incentives: Based on monthly revenue/bookings

• FAM trips (familiarization tours), training programs, and certification opportunities

• Career advancement path into team leader/supervisor roles

Career Growth & Learning:

·        Exposure to a wide variety of destinations, products, and customer types

·        Learn to manage complex itineraries and high-value clients

·        Opportunity to grow into senior roles based on performance and initiative