746 Training Delivery Jobs - Page 17

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Blend InfoTech is looking for Data Warehousing Trainer to join our dynamic team and embark on a rewarding career journey As a Data Warehousing Trainer, you will be responsible for designing, developing, and delivering training programs related to data warehousing concepts, tools, and technologies Your primary goal is to impart knowledge and skills to individuals or groups within an organization, enabling them to effectively utilize data warehousing solutions for better decision-making and business intelligence Key Responsibilities: Curriculum Development:Create comprehensive training materials, including presentations, hands-on exercises, and documentation, covering various aspects of data warehousing such as data modeling, ETL processes, data integration, and reporting Training Program Delivery:Conduct engaging and informative training sessions for diverse audiences, including data analysts, developers, business analysts, and other stakeholders Utilize various teaching methodologies to accommodate different learning styles and levels of expertise Hands-On Workshops:Organize and facilitate hands-on workshops to provide participants with practical experience in working with data warehousing tools and technologies Technology Expertise:Stay up-to-date with the latest trends and advancements in data warehousing technologies, tools, and best practices Share industry insights and real-world examples to enhance the relevance and applicability of the training content Assessment and Feedback:Develop assessment tools to measure the effectiveness of training programs Provide constructive feedback to participants and identify areas for improvement Customized Training Solutions:Collaborate with stakeholders to understand specific organizational needs and tailor training programs accordingly Design and deliver customized training solutions for specific projects or departments Documentation:Create and maintain documentation for training programs, including training schedules, materials, and participant records Collaboration:Work closely with other trainers, subject matter experts, and relevant stakeholders to ensure the alignment of training programs with organizational goals

Youll join us in the Compliance team, supporting the development and implementation of compliance programs for Lloyds Technology Centre, India (LTC) Job Description Job Title: Compliance Associate Grade: C Country: India Location: Hyderabad Lloyds Technology Centre, Hyderabad, India About Us: Our new technology centre in Hyderabad is home to highly skilled technology and data specialists who drive our transformation and deliver great outcomes for our customers. Our office is situated in a sought-after location with easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape while building an organisation that welcomes all. We re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential. Opportunity to be a part of a mission; shaping finance as a force for good - Our mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We play a key part in delivering this and are guided by our values in shaping the way we work and make decisions. This creates an environment where colleagues love to work and can make a positive impact. Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and the impact you create. We strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success. Career elevating opportunities - You will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects. Future skill building opportunities - We are committed to helping you achieve your personal and professional aspirations. You will have access to role-specific learning pathways & training, targeted accelerated development programs, and professional certifications & qualifications. Inclusive and diverse workplace - You will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity. What you ll do: Youll join us in the Compliance team, supporting the development and implementation of compliance programs for Lloyds Technology Centre, India (LTC). Key Responsibilities: Assist in developing, implementing, and updating compliance policies and procedures to ensure adherence to all applicable laws, regulations, and industry standards. Conduct regular compliance audits and assessments to identify areas of risk or non-compliance and recommend corrective actions. Provide guidance and training to employees on compliance-related matters, including regulatory requirements and ethical standards. Collaborate with internal stakeholders, such as legal, finance, and operations teams, to address compliance issues and develop effective solutions. Stay informed about changes in relevant laws, regulations, and industry best practices and ensure that the companys compliance efforts are up to date. Investigate and respond to reports of potential compliance violations, including conducting interviews and gathering evidence as necessary. Prepare and submit reports to regulatory agencies as required, ensuring accuracy and timeliness. Maintain documentation and records related to compliance activities, including audit findings, remediation efforts, and training initiatives. What you ll need: Fresh graduate with an LLB degree. Basic knowledge of relevant laws, regulations, and industry standards, such as labour laws, tax laws, etc., in the India jurisdiction. Excellent analytical and problem-solving skills, with the ability to identify compliance risks and develop effective solutions. Outstanding communication and interpersonal skills, with the ability to effectively collaborate with colleagues at all levels of the organization. Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment. High level of integrity and ethical conduct, with a commitment to upholding the companys values and compliance standards. Nice to have skills: Advanced degree or professional certification (e.g., Certified Compliance & Ethics Professional) preferred. Experience leveraging compliance platforms. Strong commitment to compliance and principles. Qualifications: Bachelors degree in law (LLB). Good written and verbal communication skills. Knowledge and experience in laws and regulations in the India jurisdiction.

Since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then youre qualified! Walk in date: From- 6 March to 7 March

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Dear Aspirants, Greeting from Sagility!! Immediate hiring for AM-Process Training in Bangalore-Work from office Job description: Role and Responsibilities The resource would be part of a dynamic team. Would be working with the other members of the training, operations and the quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on the job training phase. An approximate list of responsibilities is appended below (but not limited to): Should have experience working in Claims, PB, PDM & Credentialing Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive content updation, effectiveness and availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Responsible for driving constant content review, analysis and improvements where necessary Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Qualifications and Education Requirements Any graduate can apply for this position, however, should have a minimum of 5 years of U.S. Healthcare experience either in the Payor or Provider line of business, in a similar position (with people management being a key KRA). Two Way Cab will be provided. Interested candidates can share their profile to below mentioned mail ID. anitha.c@sagilityhealth.com Thanks & Regards, TA Team Sagility

We're Hiring: Full-Time / Freelance Trainers Banking Sector Location: Navi Mumbai Compensation: As per industry standards Company: ITM Group of Institutions Are you passionate about training and have hands-on experience in the Banking industry ? Whether you're currently working in banking sales or have training experience with a banking background , wed love to connect with you! Were open to hiring both Full-Time and Freelance Trainers to help shape the next generation of banking professionals. Key Requirements: Background in banking (sales/training preferred) Strong communication and presentation skills Ability to conduct engaging, impactful training sessions Willingness to work from Navi Mumbai (for full-time role) Interested? Send your resume to careers@itm.edu Or contact Karishma at 8433973130 Let’s build something great together!

Job Description: About the Role: We are seeking a skilled and dynamic Trainer to join our team. The ideal candidate will possess excellent communication and decision-making skills and proficiency in Excel. This role requires managing partner training teams, creating content, and acting as the single point of contact (POC) for a specific domain. A key component of this position involves leading change management initiatives to ensure successful training program implementation. Key Responsibilities: Training Management: Manage and coordinate partner training teams to deliver effective training programs. Design and develop comprehensive training materials and resources tailored to the specific needs of the domain. Serve as the single point of contact (POC) for the specific domain, addressing all training-related queries and concerns. Decision Making: Evaluate training needs and make informed decisions to enhance training effectiveness. Implement solutions to address any training-related challenges or obstacles. Change Management: Lead change management initiatives to ensure smooth adoption of new training programs and processes. Monitor and assess the impact of training changes, making adjustments as necessary. Qualifications and Skills: Education: Bachelors degree in Education, Human Resources, Business, or a related field. Experience: Previous experience in a training role or similar capacity. Skills: Excellent communication skills, both written and verbal. (English and Hindi) Strong proficiency in Microsoft Excel. LMS and other relevant software. Proven decision-making abilities and problem-solving skills. Demonstrated ability to create engaging and effective training content. Experience in managing training teams and coordinating training programs. Familiarity with change management principles and practices. Personal Attributes: Strong organizational and time-management skills. Ability to work independently and collaboratively within a team. Detail-oriented with a commitment to quality and continuous improvement. Adaptable and able to thrive in a fast-paced, changing environment.

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description & Requirements: Interactive Brokers seeks an experienced and talented Voice and Accent Trainer for our Client Servicing Group. The role will be responsible for the following: Partner with the recruiting team to identify potentially trainable candidates during the hiring stage and take accountability for delivering 90% throughput in training those potential hires. Develop and deliver comprehensive training programs for new hires and existing associates, focusing on: Professional communication skills (including written communication, verbal skills and digital correspondence) Client relationship management Phone etiquette and call handling techniques Problem-solving and conflict resolution Active listening and empathy Voice and accent refinement, where needed Client service excellence Conduct needs assessments (TNI & TNA) to identify skill gaps and create targeted training solutions that align with business objectives. Monitor and assess client service interactions across multiple channels, providing constructive feedback on communication effectiveness, soft skills application, and overall client experience delivery. Participate in calibration sessions to ensure consistent scoring & feedback delivery approach across the training team. Identify early indicators of performance challenges and promptly escalate possible new hire attrition, poor performance, misfit skills, or behavioral issues in training. Foster a culture of continuous improvement by keeping abreast of current industry best practices in client services training and implementing innovative approaches to skills development. In partnership with QA and Client Services management, design and implement refresher training programs to maintain and enhance client service standards across the organization. Execute the strategy of the IBKR global orientation and Client Services onboarding training for new joiners, delivering training sessions, monitoring completion of eLearning programs and liaising with line managers to track progress and further training needs. Qualifications: Education: University degree (Bachelors). Professional certification in training, learning and development, or a related field. Excellent English language communication skills, both written and verbal. Superior facilitation and presentation abilities with experience engaging diverse learning styles. Minimum 7 years of experience designing, facilitating, implementing, and assessing blended learning programs, particularly in client services or client experience areas. Demonstrated ability to develop effective training methodologies that enhance client-facing soft skills. Experience measuring training effectiveness and demonstrating ROI on learning initiatives. Knowledge of capital markets- ideally, experience working for a financial services or fintech company. Company Benefits & Perks: Competitive salary package. Performance-based annual bonus ( cash and stocks ). Hybrid working model ( 3 days office/week ). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus. Frequent company-sponsored team-building events and outings. Depending upon the shifts. ** The benefits package is subject to change at the managements discretion.

Sr.Analyst Instructional Designer (Tech Content Strategist) – Agile & Project Management Job Overview Are you a certified Agile or Project Management professional with a creative flair and a passion for content design? Join us to create impactful, learner-centered content that blends real-world expertise with engaging storytelling. As a Sr. Analyst – Tech Content Strategist, you will lead the end-to-end development of engaging, instructionally sound learning experiences in Agile and Project Management domains. Acting as a subject matter expert (SME), you’ll translate complex frameworks into clear, outcome-focused content across digital formats. This role demands strong instructional design expertise, a deep understanding of learner needs, and the ability to creatively script and plan high-impact learning assets—from video courses to assessments. Job Responsibilities Own the content development lifecycle—plan, research, script, storyboard review, strategic video review and iterate—for Agile and Project Management topics. Design creative and effective learning experiences grounded in instructional design principles, addressing diverse learner personas and real-world scenarios. Author and script engaging digital content, including on-demand videos, interactive walkthroughs/lessons, assessments, and job aids. Collaborate with visual designers, editors, and technical experts to bring content to life in a compelling and accessible format. Align content with industry certification frameworks (e.g., PMP, Scrum, SAFe, CompTIA Project+) and learner performance outcomes. Apply learner-centered design by identifying learning gaps and tailoring content that improves retention, engagement, and job readiness. Utilize Generative AI tools to accelerate and enhance content ideation, scripting, and personalization. Ensure instructional consistency, voice, and quality across all course deliverables and formats. Optionally support bootcamps (virtual training delivery) and mentor junior content developers Skills Required Minimum 5+ years of hands-on experience in Agile or Project Management, including practical exposure to content planning and development. Demonstrated experience in instructional design, especially in developing digital learning products from concept to delivery. Excellent scripting, writing, and communication skills; able to distil complex concepts into concise, engaging narratives. Strong creativity and storytelling ability with an understanding of how to structure content for different learning styles. Experience working with Agile/PM tools such as Jira, MS Project, Trello, or Azure DevOps. Relevant certifications in Agile and/or Project Management (e.g., PMP, PMI-ACP, CSM, SAFe, CompTIA Project+). Preferred/Additional Skills: Familiarity with Generative AI tools like ChatGPT, Claude, or similar for content creation and enhancement. Training delivery experience (live/ virtual/ hybrid formats) is an added advantage. Understanding of instructional design models such as ADDIE, SAM, or Bloom’s Taxonomy. Experience in analyzing learner feedback and improving content based on performance and engagement data.

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably,

The following are the primary requirements but not limited to : Needs Assessment: Collaborate with stakeholders and subject matter experts (SMEs) to identify training needs. Content Development: Design, develop, and update engaging training materials, including presentations, participant guide. Training Delivery: Conduct dynamic and interactive training sessions (both in-person and virtual) for diverse audiences, adapting delivery style to different learning styles and levels of understanding Evaluation & Improvement: Administer post-training assessments, collect feedback, and analyze training effectiveness to measure impact and continuously improve programs. Stakeholder Collaboration: Build strong relationships with department heads, managers, and SMEs to ensure training programs align with business objectives. Exposure in handling LMS Good communication skills Candidates Should be ready to travel to Site office's when Required for the Training. Certification in Training & Assessment (preferable) Experience Required: 8 to 14 yrs Notice Period: Max 15 Days Interested Candidates are Requested to rahul.s@casagrand.co.in and Call 9043965312

Education & Experience Bachelor's Degree with 12 years in a training or education role, or 56 years of direct experience in a similar role Experience with SaaS products, ideally Quickbase Strong experience working with relational databases and productivity tools Communication & Delivery English fluency with excellent verbal and written communication skills Proven ability to deliver engaging group training sessions both virtually and in person Instructional Design & Learning Deep understanding of adult learning principles Knowledge of instructional design methodologies Demonstrated commitment to continuous improvement in learning delivery Teamwork & Flexibility Comfortable working both independently and collaboratively in a fast-paced, cross-functional environment Willingness to travel up to 25% for in-person trainings and workshops Certifications App Builder certification is required Expert Builder certification is preferred

SUMMARY The Field Training Manager (FTM) is responsible for managing a team of field training officers and for developing, administering, and facilitating training curriculum for a variety of audiences using adult learning strategies and experiential learning opportunities for the Datacenter Physical Security program. The FTM will deliver training as well as manage Field Training Officers (FTOs). Training is highly varied and is delivered in a variety of forums including in-person and web based, both domestically and internationally. The role also requires assigning and reviewing training, documentation, preparation, maintenance, and presentation of training reports, metrics to members of the operational management team and the client, as well as assisting with new employee onboarding. The FTM will also engage in wider security projects across the program as a subject matter expert. LOCATION: Open to - Hyderabad/ Pune / Chennai as well ESSENTIAL FUNCTIONS Manage an assigned team of FTOs and lead the team toward operational goals and training deliverables. Consult Regional Security Managers to determine trends and regional training needs. Plan, prepare, and facilitate training in conjunction with FTOs for security officers, supervisors, site-based management teams, and Headquarters-based teams on security functions, processes, responsibilities, technologies and more, considering variances in cultural learning styles and time zones. Travel domestically and internationally for up to 40% of the time. Develop, edit, and facilitate training material and presentations according to the Core Training Plan and Datacenter Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor led PowerPoint presentations, and written assessments. Maintain a documentation review cycle to ensure content remains accurate and up to date with processes and procedures and Datacenter Physical Security branding. Serve as training team representative on projects with operations personnel and other Subject Matter Experts throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements. At the direction of the Regional Training and Development Manager, assign training in the Core Training Plan and the Securitas Learning Management System. Conduct weekly, monthly, and quarterly audits with their teams to ensure all program staff are compliant with the required Statement of Work on training and provides monthly status reports. Complete site visits and in-person training throughout the region and globally if required. Perform tasks and duties of a similar nature and scope as required for assigned office. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. EDUCATION/EXPERIENCE : Bachelors Degree and 3 years o f training related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 3-5 years of experience in training program development and implementation or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 1-3 years of management experience. Bachelors degree in training, education or a related field preferred. Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel. Experience working in security, military, or law enforcement a plus. MINIMUM HIRING STANDARDS : Must be at least 18 years of age. Must have a reliable means of communication. Must have a reliable means of transportation (public or private) Must have the legal right to work in the country where the position is located. Must have the ability to speak, read, and write English. Must have a High School Diploma or equivalent. Must be willing to participate in the Companys pre-employment screening process, including drug screen and background investigation. SPECIAL REQUIREMENTS Have a current passport or be able to obtain one. Able to travel (international or domestic, as required) approximately 40% of the time, occasionally with limited notice. Able to work evening or weekend hours when required, such as during an emergency or high-priority event. BENEFITS Work on a prestigious multinational client account Competitive compensation package on offer Flexible, Hybrid working Enjoy travel around the APAC region Ongoing training, leaning and development Excellent career development opportunities - we value promoting from within! Supportive and collaborative team culture Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential.

Hiring : Hire candidates as per client and process requirements across all communication parameters Training Performance : End-to-end responsibility for training deliverables including throughput, certification, and early production performance Training Interventions : Conduct interventions during process training and nesting Training Review : Conduct detailed daily reviews of new hire training Reporting : Ensure timely and accurate sharing of all training reports with internal stakeholders and clients Content Creation : Conduct Training Need Identification (TNI) and modify the pre-process training plan accordingly Knowledge Management : Ensure floor agents receive timely monthly checks, floor refreshers, etc. Stakeholder Management : Manage internal communication with peers, stakeholders, and clients Coordination : Plan and execute training interventions during process training and nesting TNI & Refreshers : Identify agent strengths and areas for improvement, and create concrete work plans Intervention Planning : Create intervention plans based on TNI, including SBS, one-on-one coaching, briefings, classroom sessions, and on-floor activities Special Role Requirements : Excellent written and verbal communication skills Bilingual proficiency in English and German Willingness to work in a 24x7 environment (5 days a week with non-weekend offs) Proficiency in MS Office Travel-ready Qualifications : Under Graduate / Graduate Should have experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo) preferred Background in Customer Service/Travel processes, preferably with a TMC (Travel Management Company) Work Experience : Travel Experience: 3+ years Training Experience: 2+ years in training functions Corporate travel experience is required

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Job Details Country/Region: India Employment Type: Remote Work Type: Contract State: Tamil Nadu City: Chennai Requirements We are seeking a highly experienced SAP Change Management Consultant with 15 years of professional experience in the field. The ideal candidate will have a deep understanding of SAP Change Management, with at least 10 years of hands-on experience in this area. This role is critical for ensuring the smooth transition and implementation of SAP systems within our organization, and it requires a strategic thinker who can manage complex change processes effectively. At least 10 years of hands-on experience in SAP Change Management. Strong understanding of change management principles, methodologies, and tools. Proven ability to develop and implement effective change management strategies and plans. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Experience in conducting change impact assessments and developing risk mitigation plans. Proven track record of designing and delivering training programs related to SAP systems. Strong project management skills, with the ability to manage multiple change initiatives simultaneously. Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions. Proficiency in SAP software and tools. Relevant certifications in change management or SAP are a plus.

Job Description Position Deputy Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 5B KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Deputy Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 5B KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

attached Qualifications Graduate Job Location

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Responsible for leading all the Business Verticals efficiently & effectively to achieve the organisational goals - Sales Revenue , Marketing , Business Expansion , Call Centre, Customer Care ,Training and Delivery , Placements , Collections , IT , HR & Administration Responsible for achieving Top line and Bottom line Designing and implementing business & growth strategies Establishing policies & processes that promote company culture and vision Overseeing the entire operations of the company efficiently Lead & motivate employees to meet or surpass organisational and Revenue goals Excellent people skills, business acumen and exemplary work ethics Responsible for all statutory compliances Instrumental in defining & streamlining systems and processes in the organization for smooth functioning & ensuring strict adherence to the same Responsible for policy decision making with the Chairman & Directors for ensuring organization growth Must have excellent communication & leadership skills Roles and Responsibilities Responsible for leading all the Business Verticals efficiently & effectively to achieve the organisational goals - Sales Revenue , Marketing , Business Expansion , Call Centre, Customer Care ,Training and Delivery , Placements , Collections , IT , HR & Administration Responsible for achieving Top line and Bottom line Designing and implementing business & growth strategies Establishing policies & processes that promote company culture and vision Overseeing the entire operations of the company efficiently Lead & motivate employees to meet or surpass organisational and Revenue goals Excellent people skills, business acumen and exemplary work ethics Responsible for all statutory compliances Instrumental in defining & streamlining systems and processes in the organization for smooth functioning & ensuring strict adherence to the same Responsible for policy decision making with the Chairman & Directors for ensuring organization growth Must have excellent communication & leadership skills

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops. Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

The Business Analyst serves as a vital link between the Business and Information Systems by transforming business needs into comprehensive requirements and technology-driven use cases They cultivate a profound understanding of the opportunities, risks, and challenges confronting the Business, providing guidance on how technology solutions can be leveraged to address or capitalize on these aspects Responsibilities:- Supports the Product Owner to realise the Product strategy by eliciting and managing detailed Business requirements (eg, features, user stories) and designing technology-enabled Business use cases Documents as-is and to-be system processes, identifying areas for overall system process improvement Collaborates with Product Owner, Solution Architect, and Business stakeholders to conduct paper-based design activities, capturing high-level system flows and possible technology solutions Supports technical delivery activities by advising Functional Consultants, Developers, etc on expected system behavior, informed by clear Business requirements Performs functional testing on delivered solutions, ensuring it fulfils detailed business requirements Develops Product user guides and training materials, delivering training to end users / support teams to enable Product adoption and maintenance Supports the Product Owner to identify areas where additional security and compliance considerations should be factored in (eg, sensitive data handling) Works with internal SMAs and Product team to ensure these considerations have been addressed correctly Technical Skills:- Proven experience in eliciting and managing detailed business requirements Good business knowledge in a relevant functional domain (eg, Marketing and Sales, Logistics), and how the opportunities, risks, and issues in these domains can be addressed by technology Experience in analysing business challenges using structured frameworks and methodologies Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs Experience in modelling system processes; knowledge of common notational standards is beneficial (eg, BPMN) Able to design and execute functional tests, with experience managing bugs / defects through to remediation Basic knowledge of software engineering, information risk, security standards, and technology solutioning is beneficial Hands-on experience in Agile methodologies and practices (eg, SAFe, Scrum, Kanban) is beneficial Good communication skills with an ability to build rapport with a wide range of different Business and IS stakeholders Ability to work effectively as part of a cross-functional IS team

Key Responsibilities: Design and Drive Employability Programs: Plan and execute structured interventions to improve students domain expertise, aptitude, and communication abilities through Group Discussions, Personal Interviews, Mock Assessments, and other preparatory formats. Collaborate Across Stakeholders: Engage with faculty, trainers, and external partners to ensure alignment of learning initiatives with evolving industry and placement needs. Data-Driven Insights: Collect, analyze, and interpret data on student performance, industry benchmarks, and placement trends to continuously optimize learning strategies. Content and Curriculum Support: Assist in the development of learning materials, training frameworks, and monitoring tools to ensure consistency and measurable outcomes across campuses. Reporting and Communication: Create and maintain high-quality reports, dashboards, and presentations to support internal reviews, audits, and strategic decision-making by leadership. Requirements: MBA or Bachelor's degree in Commerce, Management, or a related field. 1–2 years of relevant experience in employability programs, training coordination, or skill development. Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in Microsoft Excel and data interpretation. A strong interest in the fields of higher education, student success, and career readiness.