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VirtualTeam Finserv Private Limited
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Training and Quality Analyst

Training and Quality Analyst

VirtualTeam Finserv Private Limited

0 years

0 Lacs

Delhi India

Posted:3 days ago| Platform:

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Skills Required

training management compliance service design audits checks coaching metrics analyze documentation reports audit communication portfolios

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and detail-oriented Training and Quality Analyst to oversee the training and quality management of our UAE-based Debt Recovery and Collection Process. This role is critical in ensuring high standards of agent performance, compliance and service quality.
Key Responsibilities:

Design and deliver process-specific training modules for new hires and existing agents.
Conduct regular call audits and quality checks to ensure adherence to compliance and recovery protocols.
Identify performance gaps and coordinate targeted coaching and refresher sessions.
Monitor key quality metrics and analyze trends to improve agent effectiveness.
Collaborate with operations and compliance teams to update SOPs and feedback mechanisms.
Maintain training documentation, reports and audit trails.

Requirements:

Minimum 6 months of experience
in a similar Training and/or Quality role within Collections, Recovery, KPO or BPO environment.

Strong verbal and written communication skills.

Excellent analytical abilities and attention to detail.
Familiarity with UAE collection standards and recovery workflows is a plus.

What We Offer:
Opportunity to work with leading financial portfolios in the UAE.Dynamic, supportive and performance-driven culture.Career growth in a fast-expanding operations and compliance setup.Apply Now if you're passionate about driving service excellence and training impact in the collections domain.

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Training and Quality Analyst