Telecalling Executive

Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products or services, explain their features, and persuade them to make a purchase or schedule a meeting.  Inbound Call Handling: Answering incoming calls from customers, addressing their queries, resolving issues, and providing support.  Lead Generation: Identifying and qualifying potential customers by gathering information, assessing their needs, and creating leads for the sales team.  Customer Relationship Management: Maintaining a positive and professional relationship with customers through effective communication and follow-up, ensuring customer satisfaction.  Maintaining Records: Accurately recording customer interactions, call details, and other relevant information in the company's database or CRM system.  Achieving Targets: Working towards individual and team sales or lead generation targets, contributing to the overall success of the company.  Product Knowledge: Staying up-to-date with the features, benefits, and pricing of the company's products or services.  Feedback Collection: Gathering customer feedback on products or services, and relaying it to the relevant teams for improvement.  Compliance: Adhering to all company policies, procedures, and relevant regulations, especially those related to data privacy and telemarketing.  Report Generation: Providing regular updates and reports on call activities, sales progress, and customer feedback to the supervisor or manager.  Essential Skills: Excellent Communication Skills: Ability to speak clearly and persuasively, actively listen to customers, and build rapport.  Persuasion and Negotiation: Skills to convince customers to make a purchase or take a desired action.  Problem-Solving: Ability to quickly identify and resolve customer issues and complaints.  Customer Service Orientation: A positive and helpful attitude towards customers, ensuring their needs are met.  Time Management: Ability to prioritize tasks, manage call volume, and meet deadlines.  Computer Literacy: Proficiency in using computer systems, CRM software, and other relevant tools.  Persistence and Resilience: Ability to handle rejection and setbacks while maintaining a positive attitude.