Technical Writer

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Role Summary

Key Responsibilities

• Develop and maintain technical and user documentation, including User Manuals, Upgrade Procedures, Factory Automation Manuals, Online Help, and Release Notes.
• Gather information through interviews with engineers, product managers, and end-users to translate complex technical content into clear, user-friendly documents.
• Collaborate with cross-functional teams to develop and review documentation content, ensuring technical accuracy and usability.
• Support validation and testing of new procedures; update and improve content as needed.
• Follow industry best practices, templates, and company standards to produce consistent, high-quality documentation.
• Manage documentation projects, track tasks and actions, coordinate reviews, and provide regular status updates to stakeholders.
• Maintain strong communication across departments and manage conflicting stakeholder requirements to drive consensus.
• Adapt to changing priorities and support additional technical or project tasks as assigned.
• Participate in continuous learning to stay current on product technologies and documentation tools.
• Demonstrate professionalism and excellent English language skills to create error-free, globally understandable content.
  

Qualifications & Skills

• Bachelor’s or Master’s degree in Engineering, Physics, Mathematics, or a related field.
• 2 to 8 years of experience in technical writing, preferably with product documentation for hardware service procedures in a multinational company.
• Strong proficiency with MS Word and Oxygen XML Editor; knowledge of DITA XML standard is highly desirable.
• Experience working in a complex matrix environment with multiple stakeholders and managing documentation projects effectively.
• Excellent verbal and written communication skills, with ability to tailor content for technical and non-technical audiences.
• Ability to work flexibly across time zones and cultures, conduct remote meetings, and travel if required.
• Stability in previous roles (minimum 2 years in the same organization); no job-hopping.
• Candidates from product companies preferred; candidates from service companies must have worked with product clients/projects.
• Must NOT be currently employed with HCL.
  

Must-Haves

• Engineering background (Bachelors/Masters in Engineering/Physics/Mathematics).
• 2-8 years of technical writing experience (hardware or software, with willingness to write hardware documentation).
• Experience with DITA XML standard (high chance of interview success).
• Strong English communication skills (written and verbal).
• Job stability (min 2 years in one organization).
  

Nice-to-Haves

• Knowledge of additional documentation tools and industry standards.
• Experience in a global multinational environment.
  

Interview Process

• Round 1: Virtual interview.
• Round 2: In-person interview in Chennai (includes written test and remaining interview rounds in one day).
• Candidates must be willing to travel to Chennai for the in-person interview.