Technical Support Specialist || Pune & Banglore

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Banglore - IT CITY International Voice Technical Support Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates Eligible:-Graduates with Minimum 1 Year of experience in International Voice Technical Support required 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Microsoft , Azure , O365 , Troubleshooting Skill set needed Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Fareeha -- 8528371817 Aaysha - 9821182649 Areesha - 9628373763 Vanshika 9628373762 Siya -7565006262 Yagyanshi -- 9821182648 ##KVC CONSULTANTS LTD ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING