Technical Support @Hyderabad/Gaming Process

Job Description

.Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same NOTE :- Need Immediate Joiners Only Need Excellent English Communication . Need International Gaming Experience Only . Job Description Biggest MNC in India - Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 Graduates with 1 year of international experience in gaming process Salary upto 4 LPA 5Days working/Rotational shifts/Cabs Available. Profile 2: Graduates with 2 year of international experience in gaming process Salary upto 6 LPA 5Days working/Rotational shifts/Cabs Available. Technical Support Gaming Process Role: Technical Support: Provide technical assistance to clients via cellphone, electronic mail, or chat. Troubleshoot and remedy technical issues promptly Assist clients in putting in place and configuring gaming device hardware and software program. Product and Service Information: Educate clients approximately gaming products, services, and features. Provide precise information on subscription plans, recreation titles, and extra services. Guide users via troubleshooting steps and self-help resources. Documentation and Ticket Management: Create and maintain guide tickets for patron interactions. Document all interactions appropriately in the CRM system. Ensure well-timed comply with-up and resolution of open tickets. Quality Service Delivery: Deliver exceptional customer support by way of demonstrating terrific communiqu skills and technical knowledge. Meet or exceed certain service degree metrics for response time and problem resolution. Handle both basic and complicated inquiries professionally and successfully. Additional Responsibilities: Customer-Centric Attitude: Exhibit an ardor for supporting clients and resolving their issues. Demonstrate staying power, empathy, and energetic listening abilities. Technical Proficiency : Be familiar with gaming consoles, games. Have the ability to troubleshoot not unusual technical troubles. Communication Skills: Possess clear and concise verbal and written verbal exchange skills. Be capable to provide an explanation of technical principles to non-technical users. Problem-Solving Abilities: Apply an analytical mind-set to diagnose and solve problems successfully. FOR THE INITIAL SCREENING ROUND --- PLS CALL OUR EXPERT HR'S ON THE BELOW NUMBERS or WA with resume and profile interested & location . HR Divya 9821182650 HR Reeba 9628373764 HR Areesha 9628373763 HR Siya 7565006262 Thanks & Regards HR Divya KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES## #gaming #gamingprocess #immediate joiners #hiring #bangalore #sd #servicedesk