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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice Job Discription Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Shagufta 6360065103 Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift Call HR Shagufta 6360065103 or 9964080000 or visit jobshop.ai to explore other open positions with us

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2.0 - 5.0 years

0 - 2 Lacs

Hyderabad

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Role: International Voice Process (International) Join global leads into student enrolments. Must have international Voice experience. Strong communication Apply now to shape global careers!

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sayali:- 9158043197 (Call and What's app) Perks and benefits Good Salary with Huge Incentives

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram

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Hiring for odigeo voiceprocess for gurgaon Any grad /UG 1 year travel exp can apply Excellent English communication skills salary upto 40 k CTC +INCENTIVES work from office rotational shifts and off/cab call or whats app on 9643923850@pallavi

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0.0 years

0 - 3 Lacs

Pune, Bengaluru, Mumbai (All Areas)

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• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours:Any Graduate fresher with Excellent communication in English are eligible Experienced candidates with 1 to 7 yrs of exp in international Voice/ Non voice are also eligible. Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun). Only Graduates should apply (2024 & 2025 passed outs). Excellent communication skills in English is required. Both way cab facility is provided. work location : Bangalore/ Pune/ Mumbai If interested candidates Plz reach out Lalitha @ lalithambika_s@trigent.com.

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0.0 - 5.0 years

0 - 2 Lacs

Bengaluru

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Role & responsibilities Handle inbound and outbound calls for international customers. Resolve customer queries related to products, services, or technical issues. Ensure high levels of customer satisfaction through prompt and professional support. Meet daily/weekly performance metrics such as call quality, AHT, CSAT, and resolution rates. Follow communication scripts, standard operating procedures, and compliance guidelines. Document call details accurately in CRM systems. Escalate complex issues to higher levels when required. Work in night shifts or rotational shifts as per business needs. Required Skills: Excellent verbal communication skills in English (US/UK/Australian accent preferred). Strong listening, problem-solving, and interpersonal skills. Flexibility to work in night shifts and rotational offs. Basic knowledge of computers, CRM tools, and MS Office. Ability to handle pressure and multitask. Eligibility Criteria: Education: 10th Pass/12th Pass / Graduate / Undergraduate Experience: 0 to 3 years (Freshers with good communication skills are welcome) BPO / Call Center experience (preferred but not mandatory) B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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1.0 - 5.0 years

2 - 4 Lacs

Pune, Bengaluru, Mumbai (All Areas)

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• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours: Any Graduate fresher with Excellent communication in English are eligible. Experienced candidates with 1 to 7 yrs of exp in international Voice/ Non voice are also eligible. Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun). Both way cab facility is provided. work location : Bangalore. If interested candidates Plz reach out Lalitha @9620126910 / lalithambika_s@trigent.com.

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0.0 - 2.0 years

1 - 2 Lacs

Coimbatore

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BPO Customer support (Voice Process) Direct Walkin Job description: Domestic Voice Process Designation: Executive Languages Known: English along with any language Interview Venue: Hexaware Technologies Ltd, Vetrivel Towers,1297, Mettupalayam Road, Coimbatore - 641043 Work Location: Hexaware Technologies Ltd, Vetrivel Towers,1297, Mettupalayam Road, Coimbatore - 641043 Qualification: Any graduate can be considered (arrears can be considered) Notice period: Immediate Joiners preferable. * Candidates from Coimbatore location will be preferrable. Desired Candidate Profile: Fresher or Experience in Outbound or Inbound calls with excellent communication. Freshers with excellent communication can also be considered. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days with 2 days rotational offs. Demonstrate strong typing skills with a minimum of 22 WPM and 85% accuracy. Handle customer inquiries efficiently and professionally. Resolve customer complaints and issues promptly. Rounds of Interviews: HR round (Direct Walkin) Operations round. Technical Assessment Contact Person: Pavithra - 7904897541 Sudharsan - 8072832758

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0.0 - 5.0 years

1 - 5 Lacs

Mumbai, Thane, Navi Mumbai

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Urgent Vacancy Outbound Voice Process, Telesales, Outbound Sales Designation : Executive & Sr. Executive (Inbound And Outbound Voice Process) Qualification : HSC or Any graduate / Under graduate Work From Office Location - Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 12,500 in-hand to 15,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Dhanashri- 7796426785

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Mumbai (All Areas)

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Process:- SBI LIFE INSURANCE (Telesales) Good Communication Freshers/Experienced both can apply. Min qualification- Graduate Freshers or any Telesales experience with Excellent Comms skills Shift: 9:30AM to 6:30PM Desired Candidate Profile:- Min qualification-HSC 15,000 to 30,000 in hand (Salary will be closed on the basis of the candidates skillset and previous package) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanashri : 7796426785

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0.0 - 1.0 years

0 - 3 Lacs

Bengaluru

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The job opening is for "Senior Telecalling officer" in Collections calling Unit.. WHASPP ME RESUME ON 9916724244 It is an Outbound Collections process. Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments. Contact debtors to inquire of their payment status. Negotiate payoff deadlines or payment plans. Have strong negotiation skills and the ability to explain financial matters firmly and clearly. Gross Salary's 18000/- In hand after deduction- 14500/-(Medical insurance and provident funds) Incentive's up-to 12000/- based on the performance every month. Kindly note: if continues 3 months achieved intensive they can get bonus on incentive up to 7-10%.

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0.0 - 1.0 years

1 - 3 Lacs

Pune

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Mega Walk-in (29th Jun - 30th Jun) Dear Folks, We are hiring for domestic & International voice process!! Criteria: HSC Pass is must Fresher with good communication is are welcomed Must be comfortable working in night shifts & rotational shits Must be feasible working over weekends Benefits Offered: Attractive hourly OT Double pay for OT over weekends Process benefits Monthly incentives upto 8K

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1.0 - 3.0 years

4 - 5 Lacs

Hyderabad

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Role & responsibilities Hiring for International Voice Process| Max upto 5.5 LPA|EXP|CAB| process: International voice process Required: Qualification: Under graduation / Graduation. Fresher / Experience's Experience: 1 Year's experience into Customer support voice . Good knowledge in to resolve the concerns of the customers through voice or chat Strong communication and interpersonal skills Package :- Max upto 5.5 LPA Rotational Shift 5 days working 2 Rotational offs Benefits: 2 Way cab only immediate joiner Location: Hyderabad Interview : Hr ,Assessment, Ops round. Preferred candidate profile

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0.0 - 3.0 years

1 - 3 Lacs

Hyderabad

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Multiple Openings Customer & Technical Support | Hyderabad Location | Freshers & Experienced Location: Hyderabad Experience: 0-5 Years Eligibility: Graduates Only Languages Required: Excellent English (Hindi preferred for Voice roles) Work Mode: Work From Office Cab Facility: 1-Way Cab Provided Working Days: 5 Days (Rotational Week Offs) 1. Customer Support Voice (NFL YouTube Process) Process: NFL YouTube (Voice) Experience: 01 Year (Freshers Welcome) Shift: 12:30 AM to 10:30 AM Salary: 3.5 – 4.2 LPA Requirements: Excellent English Communication Hiring Process: Assessment V&A Operations 2. Technical Support – HP (Voice & Non-Voice) Process: HP Roles: Freshers (Voice & Non-Voice): 0–1 Year | Salary: 2.8 LPA Experienced (Voice only): 1+ Year | Salary: Up to 3.8 LPA + Incentives Shift: Day Shift Languages: English mandatory, Hindi preferred 3. Customer Support – Domestic Voice (Edenred) Process: Edenred (Domestic Voice) Experience: Minimum 1 Year (Domestic Voice or Semi Voice) Languages: Fluent in English & Hindi Shift: Rotational Shift Salary: Up to 3.7 LPA Hiring Process: AMCAT Manager Round 4. Customer Support – Goat Process Process: Goat Experience: Freshers: 18K/Month Experienced: Min 1 Year in KYC, Fraud, or AML Shift: Rotational Week Off: Rotational 5. Customer Support – Facebook Meta Process Process: Facebook Meta Experience: Minimum 3 Years (At least 1 Year in International Voice + 2 Years in Non-Voice or Semi Voice) Salary: Up to 5.2 LPA Shift & Week Off: Rotational Interested? Fill form https://forms.gle/RFBRexY9FferoxsRA Share your updated resume via WhatsApp to: RUBY HR - 9032841808 Refer your friends & colleagues too! Great opportunities for all!

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0.0 - 1.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Respond promptly to customer inquiries via various communication channels (phone, email, chat).Acknowledge and resolve customer complaints in a professional and timely manner.Possess in-depth knowledge of our products and services Bulk hiring Required Candidate profile Excellent verbal and written communication skills. Previous experience in a customer service or similar role is preferred. Proficiency in using customer service software, databases, and tools.

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad, Bengaluru

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It is an Outbound Collections process Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments Contact debtors to inquire of their payment status. Ability to handle a pressures over a call. Required Candidate profile Any Degree 2021 to 2025 Immediate joiner preferred willing to tele collection activities good communication preferred Kannada & Telugu is Mandatory Contact HR : Simran 6303419205 Perks and benefits ESI, PF and incentive available

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0.0 - 3.0 years

2 - 3 Lacs

Bengaluru

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Hi Jobseekers!!! Greeting from ShiningstarsITPL!!! Job Title: Customer Support Executive Voice Process (Premium Process) Location: Bengaluru Process: Customer Service/Telesales Executive For Customer Service- Requirement - Any Graduate fresher & Experience can apply. Hindi + English Required. For Customer Service- Requirement - Any Graduate fresher & Experience can apply. Hindi + English & English + Malayalam Required Key Responsibilities: Handle inbound and outbound customer queries via voice calls related to services. Provide accurate information and resolve customer issues in a professional and empathetic manner. Adhere to quality standards and meet/exceed performance metrics. Work in rotational shifts with rotational weekly offs. Eligibility Criteria: Education: Both undergraduates and graduates can apply. Communication Skills: Excellent verbal communication for English +Hindi for Customer Service & Required English + Malayalam for Telesales Executive. Salary Details: Up to 3.5 LPA ( Max 25% hike on last drawn CTC) Work Details: Work Days: 6 days a week Shifts: Rotational shifts Week Offs: rotational offs Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 OR Contact Person: Vahida Khan (HR Executive) Mobile: 9956739953 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

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0.0 - 5.0 years

3 - 4 Lacs

Hyderabad, Chennai

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Work from Office. Direct walkin Immediate Hiring for International voice/semi voice process Good comminication is mandatory Process - (Semi voice) Qualification - Graduate/undergraduate Shifts - Rotational shifts and 2 fixed offs Salary: Fresher - 2.5 lpa - 12000+5000 performance incentives Experience - sal 4 lpa Location - Chennai & Bangalore, Hyderabad Please call Durga 9884244311 for more info Regards Durga 9884244311

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0.0 - 2.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Maintain customer records & refer potential leads to the sales department Voice Process Customer Care Rotational Shift Handle Customer Queries Bulk Hiring

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai, Thane, Mumbai (All Areas)

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Handle inbound and outbound calls in a voice process, addressing customer queries, concerns, and requests professionally. Flexibility to work in day and night shifts as required. HSC qualification or equivalent educational background. Required Candidate profile Strong customer service orientation with a focus on delivering exceptional service. Ability to work from the office and adhere to established work schedules. Freshers are welcome to apply

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0.0 - 4.0 years

3 - 5 Lacs

Hyderabad

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Job Title: International Voice Process Associate [Health care] Location: Hyderabad Industry: [BPO / Customer Service / etc.] Job Overview: We're looking for a motivated International Voice Process Associate to join our team. In this role, you'll deliver outstanding customer service to international clients, primarily through voice support. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve issues efficiently in a fast-paced setting. Key Responsibilities: Provide professional customer support through voice, assisting with inquiries, complaints, and product/service information. Resolve customer issues promptly, ensuring high levels of satisfaction and first-call resolution. Stay updated on product details and services to offer accurate information and effective solutions. Eligibility Criteria : Freshers or candidates with prior experience in BPO/voice process roles are welcome to apply Minimum educational qualification: 10+2 (undergraduates are eligible) Strong verbal communication skills in English are Mandatory. Willingness to work in night shifts. Perks & Benefits: Performance Incentives: Enjoy monthly and quarterly bonuses based on your performance, recognizing and rewarding your contributions. Comprehensive Health Coverage: We offer health insurance and other essential benefits to support your well-being. Convenient Transportation: Two-way transportation is provided to make your commute easier and more comfortable. Take the next step in your career. If you meet the above qualifications and are interested in joining a dynamic team, please share your resume via WhatsApp or contact us at 9182547678 / 9032679227 / 9032470898. (Monday to Saturday, 11: 00 AM to 6 : 00 PM )

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0.0 - 2.0 years

2 - 3 Lacs

Gurugram

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Job Description :- International Voice Process Job Role - Intermediator Job Location - Gurgaon, Sector 19 Cab facility - Both Side (should be inside hiring zone) 5 days working, 2 rotational week off Rotational shift 24*7 Salary: Inhand - 27k & CTC - 31k Work From Office Date of Joining - 12th July Preferred candidate profile :- Required candidates with good communication skills, listening skills, must have basic computer knowledge. Graduate and UG both can apply. Must have valid original marksheets from the School/University. Freshers and experienced both can apply. Experienced candidates must be able to provide valid offer letter, experience/relieving letter and the last 3 months salary slip of the same. Must have good command in spoken and written English. Should be comfortable with rotational shifts and night shifts No casual leave will be allowed for the first 3 months. Interested candidates kindly share your CV in the number mentioned below. HR Rituparna - 9365277103

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0.0 - 5.0 years

1 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring For International B2B Process Location: Gurgaon Interview Mode: Virtual Shifts: Rotational Offs: Rotational Salary : * Freshers: 21K in hand * Experienced (6+ months): 26K in hand Nandni@ 7291098048

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0.0 - 4.0 years

2 - 2 Lacs

Kochi

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Looking for Telesales/Customer Support Executive. Location-Kochi Exp.- 0 to 5yrs(Freshers can also apply) Telesales-16 to 18k +Incentive Customer Support-18 to 20k+Incentive Hindi is must Can share their resumes@ kapil@pycconsultants.com

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0.0 - 5.0 years

2 - 6 Lacs

Pune, Bengaluru

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HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice/Non Voice Process( Viman Nagar- Pune ) - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 6 MONTHS EXPERIENCE REQUIRED SALARY UPTO RS 3.00 LPA- Rs 6.25 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process (HINJEWADI) and in Bangalore - IT City LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO. ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 4.00 - Rs 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE International Voice / Blended Process (Magarpatta- Pune ) REPUTED US MNC - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.50 LPA-Rs 6.50 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE ----------------------------------------------------------------------------------------------- Interested Candidates can Call or WhatsApp resume HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR SIYA 7565006262 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

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Exploring Voice Support Jobs in India

The voice support job market in India is thriving, with many companies outsourcing their customer service operations to the country. Voice support roles involve providing assistance and resolving customer queries over the phone. Job seekers looking to enter this field can find a range of opportunities in various industries.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Mumbai
  5. Delhi

These cities are known for their booming tech industries and are hotspots for voice support job opportunities.

Average Salary Range

The average salary range for voice support professionals in India varies based on experience level. Entry-level positions can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the field of voice support, career progression typically involves moving from a Customer Support Executive to a Senior Customer Support Executive, and then to roles like Team Leader or Operations Manager. With experience and additional skills, professionals can advance to roles such as Customer Support Manager or Customer Experience Manager.

Related Skills

Some related skills that are often expected or helpful alongside voice support include: - Strong communication skills - Problem-solving abilities - Empathy towards customers - Knowledge of CRM software - Multitasking skills

Interview Questions

  • What do you understand by voice support? (basic)
  • How do you handle irate customers over the phone? (medium)
  • Can you explain the importance of active listening in voice support? (basic)
  • How would you handle a technical issue that you are not familiar with? (medium)
  • Give an example of a time when you went above and beyond for a customer. (advanced)
  • How do you prioritize your tasks when dealing with multiple customer calls? (medium)
  • Have you ever dealt with a language barrier while assisting a customer? How did you handle it? (medium)
  • What steps would you take to de-escalate a tense situation with a customer? (medium)
  • How do you ensure customer data privacy and security during interactions? (medium)
  • Can you discuss a challenging situation you faced in a previous voice support role and how you resolved it? (advanced)
  • Describe a time when you had to collaborate with other team members to solve a customer issue. (basic)
  • How do you stay updated on product knowledge to assist customers effectively? (basic)
  • What motivates you to work in a customer-facing role like voice support? (basic)
  • How would you handle a situation where a customer is dissatisfied with the company's policies? (medium)
  • How do you handle repetitive queries from customers without losing patience? (medium)
  • Have you ever had to deal with a particularly difficult customer? How did you handle it? (advanced)
  • What strategies do you use to ensure high customer satisfaction ratings? (medium)
  • How do you adapt your communication style when speaking to different types of customers? (medium)
  • Can you provide an example of a time when you had to think on your feet to resolve a customer issue? (advanced)
  • How do you handle stress and pressure in a fast-paced voice support environment? (medium)
  • How do you ensure that you are maintaining a positive and professional tone during customer interactions? (basic)
  • What role do you think feedback plays in improving your performance as a voice support professional? (basic)
  • How do you handle situations where you are unable to provide an immediate solution to a customer's problem? (medium)
  • Can you discuss a time when you had to troubleshoot a technical issue over the phone with a customer? (advanced)

Closing Remark

As you explore voice support jobs in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. By preparing for common interview questions and highlighting your relevant experience, you can confidently apply for voice support roles and kickstart a rewarding career in this field. Good luck!

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