341 L1 Support Jobs

Hi Jobseekers, Greetings from Recoup Info. Job Title: Technical Support Executive- International Chat Process Location: Gurgaon/ Gurugram Experience: 0.6- 5 Years Salary: Up to 31,000 CTC Industry: BPO / Call Centre Functional Area: IT Helpdesk / Technical Support / Customer Service Role Category: Chat Employment Type: Full Time, Permanent --- Job Description: We are actively hiring Technical Support Executives for an international chat process in Gurgaon. Ideal candidates should have a strong technical background and prior experience in international customer service. Key Responsibilities: Handle international customer queries via chat support. Troubleshoot technical issues related to software/hardware/networking. Ensure timely resolution and high customer satisfaction. Maintain service level agreements and key KPIs (D-SAT, C-SAT). Candidate Profile: Technical background is a must (Graduate/Undergraduate eligible). International customer service experience preferred. Proficient in troubleshooting procedures. Excellent communication skills (English B2 to C1 level). Shift & Other Details: 5 Days working, 2 Rotational offs. Night shifts (US/UK process). Immediate joiners preferred. Both-side cab facility provided. Apply now to be a part of a fast-paced, tech-driven support environment! Interested candidates can send connect with me over 888770698 or can send their resume at whatsapp. Thanks and Regards, Rachit Srivastava Assistant Manager- HR Recoup Info

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

We have vacancy VMWare for technical support - US voice process. Excellent communication. Process name -VM Ware L1-Tech support process Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred Please call Nivetha 9884676582 for more info Regards Nivetha 9884676582

Role & responsibilities Handling escalated tickets from the first line Customer Support team Be a POC for all ongoing mass failures and critical escalations Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and assign to a relevant internal/external team Stakeholder management in order to get escalations addressed properly Maintaining all Team-related KPIs on an expected service delivery level Supporting customer facing teams with any technical related queries Preferred candidate profile 2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech startup in the financial services space Previous experience in customer facing teams Have strong analytical, communication, and organizational skills. Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to confirm or discard your suspicions The ability to explain complex issues in an easy and understandable manner Experience in Data analytics, working with mid data volumes Strong oral and written communication skills Ability to work well independently as well as the ability to work well with stakeholders Bachelors Degree, preferably in Computer science or related Willing to work Nights and Weekends on a rotating shift basis Email ID- ext.monika.agarwal@unitybank.co.in

Company: MNC Process: International voice process/International Non-voice process/ Technical Voice / Chat Qualification: Any graduates Freshers/Experienced 1+year into any customer support CTC:3.6LPA (freshers) CTC: 3.8LPA to 4.2LPA (experienced) 5 working days/2 week offs Night shifts/Rotational shifts/Rotational week offs 1 way cab (25km) Another way travel allowance. * Rounds of interview * HR Svar(score 55+) VOICE Versant(score 60)/NON-VOICE versant(score-67) OPS (manager round) * Note: Need to have good communication * * Interview date: 27-06-2025 * * Interview timings: 9am to 12pm * point of contact: 8143865111, 8121777411, 8143570716 * interview location : * MRT Infotech 202,Lovely Mansion, Raj Bhavan Road, Somajiguda, Hyderabad 500082 . https://maps.google.com/maps?q=17.4246071%2C78.4584896&z=17&hl=en

\ Technical Support Specialist We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. What will you do? Duties and responsibilities: Provide technical and application support via phone and email in a professional and timely manner Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation ¢ ¢ ¢ Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot real- time cases, including the correct use of knowledge-based articles Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-in- one support and solution experience ¢ ¢ Contributes to SOPs, new procedures and updates as needed Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the in-line Manager What are we looking for? Qualifications: ¢ A degree in engineering is a must, preferably B.E / B.Tech / M.Tech Mechanical Engineering Experience required: ¢ Proven experience of 6- 7 years in technical troubleshooting How will you do it? Knowledge, skills, and abilities required: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST) Salesforce CRM usage will be an added advantage \ Information Security Responsibilities: ¢ ¢ ¢ ¢ ¢ Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes ¢ ¢ Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law ¢ ¢ Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

Mandatory Skills: SQL, PowerShell Experience, Application and production support, Ctrl + M *Note: Only Mumbai locals.

Job description 1 year of tech support experience with International BPO (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job Title: Technical Support Specialist (LMS - T2/T3 Support) Location: [Bangalore Job Type: Full-Time Shift: Rotational (24/5 support coverage) Job Overview: We are seeking a dedicated and customer-focused Technical Support Specialist to provide Tier 2 and Tier 3 support for Adobe Learning Manager (LMS). This role involves handling complex technical and non-technical issues, delivering first-call resolutions, and ensuring customer satisfaction through effective communication and troubleshooting. The ideal candidate will have strong technical skills in LMS platforms, as well as experience working with multi-platform systems and excellent problem-solving abilities. Key Responsibilities: Provide first-call resolution for Adobe Learning Manager LMS-related issues by effectively handling both technical and non-technical customer inquiries during initial contact. Articulate the business impact of technical issues and manage their resolution in a timely and professional manner. Provide high-quality phone, email, and chat support for Microsoft customers using Adobe LMS, ensuring professionalism and clarity in all communications. Accurately document all customer interactions in a case-tracking database, ensuring that all notes are clear, complete, and in written English. Follow up with customers within the agreed-upon timeframe, ensuring their issues are resolved and satisfaction is maintained. Identify and report top call generators, emerging issues , and common customer queries to improve the support process. Escalate unresolved or complex issues to higher levels of support (T3) and ensure timely resolutions. Troubleshoot and resolve issues using available resources such as knowledge bases , product guides, and reference materials. Maintain a high level of professionalism, ensuring customer communication is always conducted with appropriate etiquette, timeliness, and care. Required Skills and Experience: Proven technical troubleshooting skills , particularly with LMS-related issues. Strong working knowledge of Windows and Mac OS platforms. Intermediate understanding of AICC and SCORM standards (desirable). Demonstrated ability to provide excellent customer support in a customer-facing environment. Strong problem-solving abilities with experience researching and resolving complex technical issues. Experience in a technical support or customer service role , with a focus on resolving software integration issues in multi-platform systems. Ability to work flexible hours and participate in a rotational shift schedule for 24/5 coverage . Excellent written and verbal communication skills, with the ability to explain technical issues in clear, concise terms. Experience working in a team-oriented environment , managing diverse tasks and priorities. Education and Experience: Technical degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a technical support or customer service role, preferably in the LMS space or similar capacity. Additional Qualities: Ability to remain calm under pressure, demonstrate flexibility, and work with minimal supervision. A strong customer-first attitude with a willingness to take ownership of issues and ensure timely resolutions. Ability to work in a fast-paced environment while maintaining professionalism and efficiency.

Primary Skills • Must have 1-3 years of experience in IT Service Desk - Helpdesk • Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) • In-depth Technical Support role, Advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox etc. • Remote Support Services/ Desktop Support / Technical Support. • Knowledge of ITIL V3, V4 and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk etc. • Good Knowledge of SLA, ticket triaging and handling escalations. • Experience dealing with International clients or customers. • To provide remote customer service support to clients, engineers and staff. • To coordinate, collaborate and escalate tasks with Global IT teams within established timelines. • Ability to work without direct supervision. • Open to work for 24X7 Rotational Shifts • Open to work on weekends on rotational shifts • Ability to understand the urgency & priority of reported issues or given situations. • Open to working from Office and home in a Hybrid model. Secondary Skills • Maintain good client relationship • Good interpersonal skills and ability to work well within the team. • To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings • Ability to utilize the applications for IT support, reporting and documentation. • Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.

WE'RE HIRING! | Technical Support Voice Process Location: (Uppal) Hyderabad | Shift: Rotational Night 5 days working 2 week offs 2 -Way Cab Provided ( 30kms radius)| Immediate Joiners Only! if not opting for cab 4500 travel allowances. Position: Technical support voice Eligibility: only Graduates Graduation is mandatory fresher : 3lpa (17k take home) Good English Communication Skills Salary Package: 6 months experience : 3.2lpa 1year experience : 3.6lpa (22K TAKE HOME) Know someone looking for a job? Refer your friends/colleagues! Send your updated resume via Whats App to: HR Srujana number: 8520996202 Dont miss this opportunity to kick-start your career with a great work-life balance and growth opportunities! Apply now and be a part of our awesome team!

We are seeking a Technical Support Engineer with hands-on experience supporting platforms such as ServiceNow . The ideal candidate will be responsible for troubleshooting, resolving technical issues, and delivering excellent customer support within a fast-paced enterprise environment. Key Responsibilities: Troubleshoot and resolve technical issues related to ServiceNow and related technologies. Work with relational databases (e.g., MySQL, Oracle) and analyze database logs to assist in root cause analysis. Perform diagnostics on Linux/Unix or Microsoft Server environments. Utilize scripting skills (e.g., JavaScript, Python, Perl, Unix Shell, Windows Shell ) for automation and troubleshooting tasks. Understand web application architecture and basic components of web stacks. Use monitoring tools such as Splunk for log analysis and issue tracking. Provide high-quality technical support for SaaS/PaaS platforms, including case management and escalation handling. Deliver prompt and clear communication with internal teams and customers. Required Skills & Experience: 2+ years of experience in technical support or application support , preferably in a SaaS/PaaS environment. Familiarity with ServiceNow platform support and administration. Working knowledge of ITIL framework and IT service management practices. Experience troubleshooting issues in Linux/Unix or Windows server environments. Ability to write or debug basic scripts in one or more scripting languages (JavaScript, Python, Shell). Solid understanding of relational databases and ability to read logs effectively. Excellent verbal and written communication skills with a customer-focused mindset. Preferred Skills: Experience with Splunk , log analyzers, or monitoring tools. Knowledge of incident management , SLAs, and escalation procedures. Exposure to other enterprise ITSM tools is a plus.

Role- Technical Support specialist Skills- Service Desk, Technical support, Active Directory mandate Exp- Min 1 Year into "International voice process" Immediate Joiners only Location- Pune/Bangalore 24/7 US Shifts Contact- HR Mahak 8529625871

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Rs 2.77 LPA FOR FRESHERS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . Fareeha 8528371817 Laiba 9654201996 Areesha 9628373763 Divya 9821182650 Vanshika 9628373762 Siya 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Technical Support Executive Location- Bangalore/Pune Graduation (Mandatory) Min 1 year experience in Technical Support(International Voice) Working Days: 5 Days Working Night shifts CTC- Up to 4 LPA Immediate joiners Contact- 8890492756(HR Bhoomi)

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Hiring: Technical Support Location: Pune Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred HRMayur -7357769199

Graduate Freshers Salary up to 20k Grad/UG with 1 Year of international Tech Support Voice exp Salary up to 30k (Skill:- Active Directory, Troubleshooting, DNS, outlook etc ) Require Fluent English Communication Loc:- Hinjewadi, Aundh Call 8767832217 Perks and benefits Salary + Incentives + allownces + Cab facility

Hiring for Ad*be- Customer/ Technical Support Profile: - *Join Adobe’s Tech Support team *Assist global users with Adobe product issues *Troubleshoot software & licensing queries *Rotational shifts | WFO *Chance to Level up your IT support career! Required Candidate profile Eligibility: 1.Strong English & tech skills required 2. Knowledge of hardware would be preferred. *Salary- Upto 33K+ Lucrative Incentives* HR Yug- 8448410307 (Call/WhatsApp)

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR LAIBA 9654201996 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FAREHA 8528371817 LAIBA 7317049319 AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Roles and Responsibilities Provide technical support to customers through phone, email, or chat channels. Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, routers, switches, etc. Manage customer queries on Active Directory, IT service desk, L1 support, technical voice process, ticketing tools, international technical support. Escalate complex issues to senior engineers or other teams when necessary. Document all interactions with customers using CRM software. Desired Candidate Profile Strong communication skills for effective interaction with customers over phone/email/chat. Ability to work rotational shifts including weekends & holidays as per business requirements.

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673/ 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com