593 It Support Jobs

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606523804 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Provide first-level support for technical issues via chat, email, and video calls Troubleshoot software, hardware, and network-related problems Install and configure software and applications

Lead and manage plant IT operations ensuring secure, reliable systems and 24/7 uptime. Support plant-specific apps, drive Industry 4.0 initiatives, and align with global IT standards. Handle budgets, vendors, cybersecurity, and user training.

IT Asset Management | Hardware Asset Management | Software Asset Management | License Management | IT Procurement | Vendor Management | IT Budgeting | CMDB | Hardware Asset Management

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Basic server Knowledge 2014 to 2024 batch can apply Male candidates only

Lead the Desktop Support team in providing Level 1 and Level 2 support to end-users across multiple office locations. Manage the installation, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals. Ensure timely resolution of hardware, software, and network issues, maintaining high levels of end-user satisfaction. Oversee IT Asset Management (ITAM) procurement, tracking, tagging, maintenance, and disposal of IT equipment. Administer and support operating systems (Windows, Mac OS), antivirus, software deployments, and patches. Monitor and manage service ticketing systems (e.g., Jira, ServiceNow) to ensure SLAs are met. Plan and coordinate desktop rollouts, upgrades, migrations, and routine preventive maintenance. Collaborate with the Network and Server Admin teams to ensure seamless IT operations and escalations. Develop documentation for IT support policies, FAQs, and user manuals. Train and mentor support staff to ensure skill development and service consistency. Maintain endpoint compliance with cybersecurity and company policies

Role & responsibilities: Qualification : Diploma in any specialization, Any Graduation, Any Postgraduate Batch : 2015-24 Passed outs Exp: 0 to 5yrs Direct Payroll in Top MNC Skills: Communication/Basic Knowledge in Hardware and Network Preferred: Only Male Location: Chennai/Bangalore Salary : 20k-45k CT : Vinoth 89253 23431 Preferred candidate profile Looking for a trained or eager-to-learn Hardware and Network Engineer. Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS Location: Chennai/Bangalore Interested Candidate : CT-89253 23431 T&C

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 8105833817 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606521172 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Roles and Responsibilities Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot network connectivity issues and perform basic networking tasks such as configuring firewalls and routers. Assist in installing Windows operating systems on new devices and perform routine maintenance tasks like updating drivers and firmware. Collaborate with team members to resolve complex technical issues that require escalation. Desired Candidate Profile 2-5 years of experience in IT support or related field (desktop administration). B.Tech/B.E. degree from a recognized university in any specialization. Strong knowledge of desktop support principles, including hardware installation, configuration, and troubleshooting. Proficiency in installing Windows operating systems and performing routine maintenance tasks. Experience with Outlook configuration setup.

Essential Functions : Support our UK technical operations Answers all incoming calls and IT emails providing Level 1& 2 & 3 support in a timely manner. Enters appropriate and usable data into CRM IT Technical Support Ticketing system. Provides troubleshooting assistance through the use of remote controls tools such as Proxy Master and VNC Client to connect to customers for remote support. Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software within first call. Diagnoses and solves immediate complex questions and problems related to application software, operating systems, and antivirus. Installs, diagnoses, and resolves Level 1 problems for hardware, peripherals, and software systems. Manages internet security via Websense; adds and removes objects as well as manage permissions. Maintains Time Management system (Kronos); including configuring, installing, and troubleshooting malfunctions. Creates simple queries and runs pre-written stored procedures in SQL Server 2008. Performs basic administrative and security tasks for a variety of applications and software, including but not limited to MS Sharepoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, BrainShark, and Exchange. Provides outstanding customer service and responsiveness to all end-users across all locations. Guides users through step-by-step solutions. Assists users in operating IT equipment. Provides technical assistance and training, and recommends remedial actions, as needed. Escalates complex issues to different IT Teams, as necessary. Communicates resolution status proactively to ensure customer timeframe expectations are met or exceeded. Creates, assigns, and reopens tickets to appropriate IT Technical Support office. Follows-up on open tickets, unresolved tickets, scheduled hardware and software upgrades, systems level problems, tickets that are escalated to other departments, and non-urgent after-hours messages to ensure progress and completion of requests. Establishes and maintains strong working relationships with various Company departments and team members. May serve as resource to other team members in resolution of technical issues. May contribute to library of Knowledge Base articles. Education and Experience: High School Diploma or GED. Experience providing technical support for Mac and Apple products Strong communication skills with the ability to speak clearly and understand what is being said to them. Experience supporting international users over the phone and through live chat. Strong technical skills and experience supporting enterprise applications, such as Active Directory, SharePoint , Teams, OneDrive, and Mac OS. Ability to document knowledge articles for new problems that come up during the day-to-day. Note: Initial 1 or 2 Months would be a Night shift for training purposes. Timing for this role: General Shift- Monday to Friday 10:30 am to 7:30 pm IST.

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606557106 / 9606556306 / 9606553806 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Hiring for International Technical Support - Voice The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, printers, workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Eligibility-min 6 months to max 5 years of international voice experience into customer support/technical support. Qualification-10+2, Any Grad/Post Grads CTC- min 3.5 LPA to 6 LPA Shifts-Rotational shifts/Rotational week offs Transportation- 2 way cab provided Work Location- Hyderabad Notice Period-Immediate joiners Work from Office only. Interested candidates can share their profiles to below email id santhoshi@nxthireindia.com

Hiring: Desktop Support Engineer Location: Chennai Exp: 0–3 yrs Join our dynamic team! Provide tech support, troubleshoot systems & maintain IT setups. Coordinate with IT vendors when required. Freshers welcome! HR : +91 9962 999902 / 739756 7336

Role & responsibilities Minimum 3-5 years work experience with managing an IT Infrastructure portfolio for a large / Mid-size organization. Provide technical support to end-users for hardware and software issues. Install, configure, and troubleshoot desktop systems, workstations, and applications. Diagnose and resolve hardware and software issues. Set up and configure new laptops, desktops, and peripherals. Install and configure software applications and operating systems. Maintain the inventory of all equipment, software, and software licenses. Manage security solutions, including firewalls, anti-virus, and intrusion detection systems. Provide support for network connectivity or related network issues for the user community. Ensure all incidents and service requests are logged and updated promptly within the ticketing system. Collaborate with IT team members to ensure efficient operation of the organization's desktop computing environment. Provide orientation and guidance to users on how to operate new software and computer equipment. Install, configure, and maintain security infrastructure tools, including firewalls, intrusion detection/prevention systems, endpoint protection, virtualization etc. Configure and manage Active Directory (AD) and DNS. Implement and maintain network infrastructure, including firewalls and security measures. Document and track technical issues and resolutions. Preferred candidate profile Proven work experience as an IT Support Engineer / Technical Support Engineer, or similar role. Strong knowledge of Windows and Mac operating systems. Hands-on experience with desktop and laptop hardware troubleshooting and repair. Experience with software installation, configuration, and troubleshooting. Knowledge of Active Directory (AD), DNS configuration and management. Knowledge of network fundamentals including LAN, WAN, VPN, wireless networks and Firewalls to ensure connectivity and data transmission efficiency. Ability to prioritize and manage multiple tasks simultaneously. Excellent problem-solving and communication skills. Customer-oriented and ability to provide excellent customer service. Ability to work in a team environment. Network infrastructure management (firewalls, routers, switches). Operating system installation, configuration, and maintenance (Windows). Hardware and software troubleshooting. Firewall configuration and security measures.

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts Working knowledge of Service now tool. Exceptional time-management and multitasking abilities Bachelors degree in computer science or similar Prior 3+ years of experience in desktop support or related field. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)