Technical Support Night and Day Shift 2 positions

Technical Support engineer is responsible for providing technical support to organization's Customers on Smart Locker solutions offered by Fonzel and its partners. This may include support for hardware, software, and networking issues.

The technical support engineer should have a strong understanding of technical management, industry standard support and customer service processes including the ability to install and troubleshoot of the components involved.

In addition to these product support tasks, technical support engineers may also be proficient in installing and troubleshooting antivirus software, as well as installing and configuring software applications, group policies, which are used to control access to resources and enforce security policies.

They should be familiar with remote support tools, which allow them to remotely access and troubleshoot systems and devices.

The technical support engineer should also have knowledge of cloud console management and administration for Azure, AWS, and Office 365, as well as experience managing IT subscriptions such as domain and DNS management with GoDaddy or a similar service.

Responsibilities:

· Providing technical support to users & customers experiencing hardware, software, or networking Issues

· Installing and configuring smart locker systems and other types of locker systems

· Installing and configuring Durolt’s proprietary Smart Locker Software and Hardware

· Installing and troubleshooting antivirus software, laptops, desktop computers, and Tablets/All-in-one PC running Windows / Linux

· Installing and configuring software applications

· Using remote support tools to remotely access and troubleshoot systems and devices

· Managing cloud console and administration for Azure, AWS, and Office 365

· Providing training to other team members on IT systems and processes

· Working with vendors and partners to resolve technical issues

· Working with vendors and partners to resolve IT Assets issues and implement new

Technologies

· Maintaining overall inventory and stock of IT Assets On-site and in the Office

· Travel in India and Internationally for Setup implementations & support as needed at Client and Company locations

Qualification:

In order to perform these tasks effectively, technical support engineer should have strong problem solving and communication skills, as well as the ability to work independently and in a team environment. They should also be able to adapt to new technologies and learn new skills as needed.

Position : 2

Education Qualifications Preferred

qualifications

Job Location : Pune

Mail us your updated CV at contact@fonzel.com