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Technical Support Engineer (Contact Centre Software)

30 years

0 Lacs

India

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support software linux voip crm integration sip analyze interface resolve zendesk jira engineering ssh networking ip firewall installation

Work Mode

On-site

Job Type

Full Time

Job Description

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform).

Key Responsibilities

  • Provide Level 1/2 technical support to customers using Contact Center software
  • Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow.
  • Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms
  • Support cloud deployments and help users navigate the web interface and features
  • Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk
  • Escalate unresolved issues to engineering teams with detailed diagnostics

Required Skills

  • Basic Linux commands (file operations, SSH, logs)
  • Understanding of networking: IP, DNS, firewall basics, NAT
  • Familiarity with SIP and VoIP concepts (can be trained)

Qualification and Experience

  • 1-2 years experience in Contact Center Software installation and support
  • Any IT related degree, Diploma

Job Type: Full-time

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Life insurance

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Application Question(s):

  • Do you have any Contact Centre Software support experience?

Experience:

  • Linux software: 1 year (Preferred)

Work Location: In person

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