Technical Customer Relationship Manager

Responsibilities:

• To manage specific set of customers identified by SNS.
  
• Proactively schedule and meet customers.
  
• Meeting shall be both Onsite & Remote.
  
• Understand if any gaps in SNS service quality.
  
• Identify Opportunities where SNS can improve service delivery.
  
• Identify Opportunities where new solutions or services can be positioned.
  
• Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers.
  
• Always Ensure healthy communication between SNS & Customers.
  
• Ensure Proactive updates communication across all stakeholders.
  
• Periodic Presentation to Customer about rendered SNS services.

Requirements

Educational Qualification: Any bachelor’s degree

Experience: 2-3 Years Experience in similar role

Other Key Requirements:

• Good communication in local language and English.
  
• Professional Outlook.
  
• Good Working Knowledge in Microsoft Office Applications such as Word, Excel, PowerPoint.
  
• Interpersonal Skills.

Benefits

• Flexible Work Environment (leave benefits, remote options).

• 
  Health & Accident Insurance Coverage.

• 
  Remuneration above par with industry standards for performers.

• 
  Attractive performance based incentives.

• 
  PF / ESI / Gratuity Benefits.

• 
  Company-paid CUG SIM card.

• 
  Skill Development & Growth Opportunities.

• 
  POSH Certified Organization.