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Secure Network Solutions India Private Limited logo

Technical Customer Relationship Manager

2 - 3 years

0 Lacs

Chennai Tamil Nadu India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

schedule service resolve communication presentation word excel sim development

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities:

  • To manage specific set of customers identified by SNS.
  • Proactively schedule and meet customers.
  • Meeting shall be both Onsite & Remote.
  • Understand if any gaps in SNS service quality.
  • Identify Opportunities where SNS can improve service delivery.
  • Identify Opportunities where new solutions or services can be positioned.
  • Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers.
  • Always Ensure healthy communication between SNS & Customers.
  • Ensure Proactive updates communication across all stakeholders.
  • Periodic Presentation to Customer about rendered SNS services.
    • Requirements

    Educational Qualification: Any bachelor’s degree

    Experience: 2-3 Years Experience in similar role

    Other Key Requirements:

  • Good communication in local language and English.
  • Professional Outlook.
  • Good Working Knowledge in Microsoft Office Applications such as Word, Excel, PowerPoint.
  • Interpersonal Skills.


    • Benefits

    • Flexible Work Environment (leave benefits, remote options).

    • Health & Accident Insurance Coverage.

    • Remuneration above par with industry standards for performers.

    • Attractive performance based incentives.

    • PF / ESI / Gratuity Benefits.

    • Company-paid CUG SIM card.

    • Skill Development & Growth Opportunities.

    • POSH Certified Organization.

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