Team Leader - Operations

We are looking for an ideal candidate who is localite to vadodara and flexible for night shifts.

Key Responsibilities:

• Oversee daily operations of the AP and AR team, ensuring timely and accurate processing of transactions.
• Lead, motivate, and guide team members to consistently meet performance and quality targets.
• Set clear goals and timelines, and drive the team to achieve departmental and organizational objectives.
• Assign responsibilities and tasks effectively based on individual strengths and workload balance.
• Conduct regular training sessions to enhance team capabilities and improve performance.
• Foster skill development in areas such as communication, product knowledge, and professional confidence.
• Carry out monthly and quarterly performance evaluations, providing constructive feedback and coaching.
• Contribute to business growth by building a high-performing and efficient team.
• Maintain a positive, collaborative, and motivating work environment that promotes productivity and engagement.

Qualifications & Skills:

• Graduate or higher in any discipline.
• Minimum 2 years of proven experience as a Team Lead, preferably in the BPO sector handling finance processes.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and negotiation skills with the ability to resolve conflicts and build consensus.
• Proficient in MS Office and comfortable with finance-related software tools.
• Exceptional organizational and leadership skills to provide clear guidance and support to the team.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years of experience as a Team Lead in BPO

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 9106039582