Team Leader - Operations

Live Eye Surveillance is looking for a dynamic and detail-oriented Team Leader to oversee a team of Customer Care Executives responsible for real-time CCTV monitoring and incident reporting. This position is well-suited for individuals with previous team management experience in surveillance, BPO, or tech-enabled customer service environments. As a Team Leader, your responsibilities will include supervising, coordinating, and guiding the performance of CCTV monitoring executives during assigned shifts. You will be tasked with ensuring the timely and accurate reporting of incidents, as well as adherence to operational Standard Operating Procedures (SOPs). Conducting shift briefings, allocating tasks, managing daily team rosters, reviewing daily incident logs, and escalating critical issues for resolution are also key aspects of the role. Collaborating with the Operations Manager and U.S. client coordination teams, providing ongoing training and performance feedback to team members, monitoring adherence to shift timings, attendance, and company protocols, as well as maintaining detailed reports on team productivity, issue resolution, and operational Key Performance Indicators (KPIs) will be essential for success. The ideal candidate should have a minimum of 3 years of experience in team handling roles within BPO, security operations, or customer care. Strong people management and communication skills, basic knowledge of MS Excel, reporting tools, and email communication, attention to detail, and the ability to thrive in high-alert environments are necessary. The willingness to work night shifts aligned with the U.S. time zone is required. A Bachelor's degree in any field (preferably Criminal Justice, IT, or related field) or an equivalent combination of education and experience is the minimum qualification expected. This is a full-time, permanent position that will involve working night shifts for 6 days a week at the on-site location in Sector-66, Mohali. The job offers health insurance, paid time off, and Provident Fund benefits. The work schedule includes evening, morning, night, and rotational shifts, and the work location is in person. If you are interested in this opportunity, please contact the employer at +91 9350228248.,