424 Tat Jobs - Page 7

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Job Description: Processing of Claims Health files. Claim Registration and Claim Adjudication. Identifying the Fraud. Adhering to SLAs and processing the claims with in the TAT as per policy terms and conditions. Supporting CRM, provider, sales and grievance teams. Eligibility Criteria: Pharm-D, BSc Nursing, B .Pharmacy freshers only(Qualified Graduates with all certificates in hand). Any Graduate with minimum 2+ years of Claims Health processing experience. Salary Budget - up to 4 lakhs. Job location Ameerpet, Hyderabad. Evaluation would be based on competency, age, experience, stability

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in Chat & Email • BPO/KPO background preferred • Knowledge of basic Excel and reporting tool Please send your resume with below required details: 7330616341 [ Please do not call] Name: Number: Location: Current Designation: Overall working experience in Chat or Email: Notice period:

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Sadiya 8319936254

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

About the Role We are looking for an analytically driven and detail-oriented professional to join our Central Program Operations team. As a Manager in this role; you will be responsible for identifying process gaps in the value chain, designing and implementing SoPs to ensure overall stability of the network, vendor and our partners . This role offers full autonomy and ownership to identify problems and implement solutions with the highest of standards. This role also requires you to closely collaborate with multiple stakeholders across different teams central and on-ground to deliver excellence and drive the highest degree of compliance across every node in the value chain. What you will do : Oversee movement of materials across the supply chain network Identify gaps of leakage in the value chain and implement SoPs and drive adherence of the same Maintain TAT adherence of material and cash to the highest of standards and understand working ways of different partners to enforce the right set of penalties and incentives in the ecosystem What you will need : Strong problem first mindset thinking An ability to drive adherence and processes across teams central as well as on-ground Minimum 3-5 yrs of experience in Operational roles; preferably in the e-commerce industry Strong singular focus on your KRs with high ownership on your individual workstream

Responsibilities: * Manage health insurance claims from start to finish. * Ensure timely TAT compliance through process improvement. * Prepare medical summaries for cashless procedures.

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate Job Location

Strong background of Swift Payments, FD, MT 103 & 202 and Middle East banking experience are preference Strong background of Trade finance Operations Middle East banking experience are preference Sound knowledge of ICC, URR, SWIFT, FSK. Trade Payments, Export Import Payment Sound knowledge of international payments routing Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit. Pursue opportunities for enhancing operational efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times Managing the Team with Zero Ops Loss; NIL near miss / income leakage event SLA adherence, Adherence to TAT standards as agreed with business. Achieve the SLA targets. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits Nil breaches in housekeeping (reconciliations, tracers, incoming swift messages etc.). No. of PI (process improvement Qualifications Graduation Job Location

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to companys Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Candidate with relevant experience can share their resume to my mail ID: Kalaivaani.kalaivaani@teleperformancedibs.com

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries. Review operational scorecards daily to determine root causes and resolve issues. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Lead systems change requirements, raise BRD, UAT, and roll out with close coordination with IT. Job Minimum 4 to 6 years of experience in asset operations, with at least 2 years in managerial roles. Strong skills in project management, team management, and stakeholder management. Experience in microfinance operations is preferred, along with knowledge of auditing, financial services, and broking. A graduate degree is required, with an MBA being preferred; relevant certifications are also desirable. Excellent communication and leadership skills are essential, with the ability to manage large teams and senior stakeholders. Ability to work in a fast-paced environment, meet deadlines, and focus on delivering results. Additional Notes The selected candidate should have minimum 2 years of managerial experience in handling Asset Operations.

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets are met. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries and complaints. Review operational scorecards daily to determine root causes and resolve issues, ensuring no critical or repeated audit observations. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Interview, hire, train, coach, evaluate, and redirect central unit team members for optimal performance. Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication. Identify and run all projects related to Microfinance Operations, leading systems change requirements and raising BRD, UAT, and rolling out with close coordination with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations, with large team handling and senior stakeholder management skills. Experience in microfinance operations is preferred. Strong project management skills, including identifying and running projects related to Microfinance Operations. Excellent team and stakeholder management skills, with the ability to foster collaborative relationships with internal customers. Ability to work in a fast-paced environment, meeting productivity, quality, and cost targets.

We are looking for a highly skilled and experienced professional to lead our sales team in Delhi. The ideal candidate will have 6-10 years of experience in sales management, preferably in the banking or financial services industry. Roles and Responsibility Develop and implement effective sales strategies to achieve top-line targets. Lead the nationwide sales team to meet business objectives. Manage relationships with external and internal stakeholders to achieve business goals. Source business from identified channel partners and end customers through ground sales force teams. Perform research to identify new potential customers and market opportunities. Formulate and implement sales promotion plans to increase sales and generate new business. Provide timely and effective solutions aligned with clients'' needs, ensuring TAT is delivered to stakeholders through continuous process improvement and better product offerings. Manage key variables like rates, pf, payouts, and deviation approvals for the product. Meet external stakeholders for relationship management, including channel expansion, query resolution, and issue resolution. Negotiate and close agreements with customers. Monitor and analyze performance metrics, including manpower productivity, and suggest/implement improvements. Allocate monthly targets for each region/area/branch for each product in the product mix and ensure implementation of the monthly sales plan. Prepare monthly, quarterly, and annual sales forecasts. Liaise with Marketing and Product Development departments to ensure brand consistency. Stay updated with new product launches and ensure sales team members are on board. Ensure 100% adherence to Legal, Audit, and Compliance norms for the department. Manage and develop reportees to take on higher-level and challenging jobs in the function. Job MBA/PGDBA/PGPM or equivalent degree. Proven track record of achieving sales targets and leading high-performing teams. Strong understanding of the banking or financial services industry. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and leadership skills.

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries and complaints. Review operational scorecards daily to determine root causes and resolve issues, ensuring no critical or repeated audit observations. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Interview, hire, train, coach, evaluate, and redirect central unit team members for optimal performance. Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication. Identify and run all projects related to Microfinance Operations and lead systems change requirements, raising BRD, UAT, and rolling out with close coordination with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations with large team handling experience and senior stakeholder management skills. Experience in microfinance operations is preferred. Strong project management skills, including identifying and running projects. Excellent team and stakeholder management skills, with the ability to foster collaborative relationships. Ability to work in a fast-paced environment and meet productivity, quality, and cost targets.

We are looking for a highly motivated and experienced professional with 2 to 7 years of experience to join our team as an Officer-CEQ-Sales-Rohtak in Rohtak, Haryana. The ideal candidate will have a strong background in sales and customer relationship management. Roles and Responsibility Develop and maintain client relationships to meet and exceed sales targets. Manage the direct sales team to achieve business objectives. Analyze P&L and portfolio growth to identify areas for improvement. Generate interest income through cost of fund and fee income from syndication, down selling, cross-selling, and insurance. Monitor total value of outstanding loans, including auto and non-auto loans. Ensure health of portfolio by provisioning for customers, controlling overdues, and maintaining customer connect. Acquire new customers and manage products per customer. Measure customer satisfaction scores and develop corporate tie-ups through large, mid, and government channels. Maintain documentation and audit records, including PDD Outstanding % and TAT. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales or customer relationship management. Possess strong skills in customer acquisition, portfolio management, and sales team management. Demonstrate excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines is essential. Strong analytical and problem-solving skills are required.

We are looking for a highly skilled and experienced Relationship Executive to join our team in Delhi. The ideal candidate will have 2-5 years of experience in sales support, leasing, or a related field. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage the direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base through effective sales strategies. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities. Provide excellent customer service to ensure high levels of customer satisfaction. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales support, leasing, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Excellent problem-solving and analytical skills. Experience in managing and developing client relationships. Responsible for P&L and portfolio growth of the business for the region. Interest income - cost of fund (as of month of measurement). Fee income charged upfront and through syndication, down selling, cross sell, and insurance. Total value of outstanding loans - auto & non-auto. Health of portfolio - provisioning for customer, overdue control, customer connect. Customer acquisition - number of new customers added, number of products per customer. Customer satisfaction score. Corporate tie-ups - book, NII, FEE in new corporate tie-ups entered through Large, Mid, and Govt. Business. Documentation & audit - PDD outstanding%, TAT. Additional Info The selected candidate will be working at Videocon Towers-M1-M3.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Patna. The ideal candidate will have 2-7 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage and lead a direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base through effective sales strategies. Analyze market trends and competitor activity to identify opportunities for growth. Collaborate with cross-functional teams to achieve business objectives. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales, preferably in the banking or financial services industry. Proven track record of success in sales and relationship management. Excellent communication, leadership, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Responsible for P&L and portfolio growth of the business for the region. Interest income - cost of fund (as of month of measurement). Fee income charged upfront and through syndication, down selling, cross sell, and insurance. Total value of outstanding loans - auto & non-auto. Health of portfolio - provisioning for customer, overdue control, customer connect. Customer acquisition - number of new customers added, number of products per customer. Customer satisfaction score. Corporate tie-ups - book, NII, FEE in new corporate tie-ups entered through large, mid, and govt. business. Documentation & audit - PDD outstanding%, TAT. Additional Info The company offers a dynamic and supportive work environment with opportunities for professional growth and development.

We are looking for a skilled professional with 4 to 6 years of experience to join our team as an Associate - Operations (Physical File Management Process) in Gurgaon, Sector 14. The ideal candidate will have a strong background in asset operations and team handling experience. Roles and Responsibility Manage day-to-day microfinance physical file management processes. Ensure files are tracked from inward to storage and quality checked according to the checklist. Document scanning and image storage in the system. Collaborate with business teams to achieve agreed FTR targets. Review operational scorecards daily to determine root causes and resolve issues. Publish daily reports and trackers. Manage outsourced partners and ensure agreed processing TAT is achieved. Ensure no critical and repeated audit observations and no open customer complaints beyond defined timelines. Serve as the first point of contact for business and outsourced vendors. Interview, hire, train, coach, evaluate, and redirect team members for optimal performance. Identify and run all projects related to microfinance operations and lead systems change requirements, raising BRD, UAT, and coordinating the roll-out with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations, team handling, and senior stakeholder management. Experience in microfinance operations is preferred. Strong skills in project management, team management, and stakeholder management. Ability to work in a fast-paced environment and meet deadlines. Excellent communication and interpersonal skills.

Role & responsibilities Need 2 Malayalam Team leader for Voice Process Need 2 Team Leaders Who had experience in CHAT & EMAIL - Process Need candidate 1 to 3 year's experience in Banking sector Team [ Sales Dept more Preferable] Location: Hebbal - Bangalore Need Immediate to 15 days (30 Days Negotiable) Candidates For more details contact - Charlie - 7330616341 (Do WhatsApp only Don't Call)

About Us - PeakAlpha is an award winning, SEBI-registered, wealth management company, driven by one credo: to respect and manage others money as we would our own. Nineteen years in business and a host of awards later, PeakAlpha continues to be committed to building long-term relationships with customers, employees, and associates. People are at the center of what we do because money ultimately must work for people and help them realize their goals. With state-of-the-art proprietary models and a team of qualified professionals, PeakAlpha crafts financial plans for all categories of customers – from high-net-worth individuals to those starting on their professional journeys, families, and individuals. PeakAlpha has always been guided by adherence to ethical business practices, managed and motivated our team to be customer-oriented team players and employ best possible financial planning processes and tools to transform lives. Job Location – Bangalore (Hybrid) Reporting to – Senior Manager - Operations Key Responsibilities – Handling customer/internal queries (transaction status, account statements etc) Handling execution of investments and related transactions for clients Taking ownership of customer’s issues and following problems through to resolution Vendor management Processing of application forms for mutual funds, insurance and other transactions (scrutinizing, scanning, data entry, dispatching for processing) everyday within deadlines Maintain 100% system adherence by monitoring and tracking various TAT’s and SLAs defined at each customer interaction point Reconciling all transactions daily MIS Management Qualifications - Graduate/ Postgraduate in any discipline Minimum 3 - 5 years of industry experience Required Skills- Excellent communication, interpersonal and listening skills Good analytical skills Proficient in MS Excel Exposure to dashboard management is a plus High attention to detail and proven ability to manage multiple, competing priorities simultaneously Proven customer service experience Strong entrepreneurial drive Exhibit a deep sense of responsibility and ownership and operate independently, flexibly and proactively Ability to engage with people and build deep and high-quality relationships Benefits - Growth and learning opportunities, working with the best subject matter experts in the industry Flexible work hours & Hybrid model **Please send your resumes to careers@peakalpha.com and be part of an organization that is on a high growth trajectory! ** ***We are an Equal opportunity employer***

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833