Are you passionate about improving business processes?
Do you enjoy working with a diverse multinational team of engineering talents?
Join our IT Support team
This IT Engineering team provides 24x5 support for IT applications using the latest technology stack. Applications support internal business functions and Akamai customers, with collaboration across teams and business units.
Partner with the best
As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT needs. Troubleshoot issues, guide teams, and provide effective resolutions.As a Systems Support Engineer, you will be responsible for:
- Monitoring alerts proactively while providing infrastructure and application support to prevent incidents.
- Recording, prioritizing, and resolving incidents while managing service requests and communicating updates to users.
- Ensuring high-quality process execution, meeting SLAs/OLAs, and managing transitions from Engineering to Operations.
- Collaborating with engineering teams, performing configurations, maintenance, updating documentation, and providing rotational support coverage.
Do What You Love
To be successful in this role you will:
- Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Have experience providing technical solutions & support to Enterprise customers.
- Demonstrate expertise with technologies: Linux (required), Oracle SQL, Siebel.
- Utilize Configuration Management tools and scripting languages such as Python, shell, and others.
- Support large-scale distributed systems, align with business initiatives, guide engineers, and contribute technology insights.
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.Learn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
Benefits
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About Us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
