Systems Administrator

About Zerodha Fund House

Responsibilities

• Serve as the Single Point of Contact (SPOC) for internal IT support and system-related issues.
• Deploy and troubleshoot operating systems, firmware, and application updates.
• Maintain the office network and resolve LAN/Wi-Fi, DHCP, and DNS issues.
• Manage endpoint devices using MDM tools such as JumpCloud.
• Perform first-level troubleshooting for laptops from HP, Apple, Lenovo, etc.
• Act as the subject matter expert in macOS, Windows, Linux, and related technologies.
• Provide user and admin support for Google Workspace and Microsoft 365.
• Troubleshoot issues related to network printers, CCTV, access control systems, and file/storage servers.
• Assist in maintaining compliance with internal IT policies and company security standards.
  

Requirements

• 3–5 years of first-level IT support experience in a fast-paced environment.
• Hands-on experience managing IT assets using a cloud-based ITAM tool.
• Must be able to communicate technical issues clearly in English to both technical and non-technical stakeholders.
• Prior experience working with a ticketing system such as Jira or Zendesk.
• Strong understanding of Google Workspace and cloud-based infrastructure.
• Solid knowledge of IP networking (wired/wireless), DHCP, DNS, firewalls, and virtualization.
• Proficiency in Windows, macOS, and Linux is required.
• Experience with Fortinet or similar firewalls, scripting (PowerShell/Bash), and awareness of SEBI/RBI compliance practices is preferred.
• We’re looking for someone who thrives in a self-directed environment and enjoys learning new tools and technologies independently.