System Engineer – Customer Support

• The IT Help Desk Technician is responsible for providing support to end-users on technical issues by identifying, troubleshooting, and resolving hardware and software problems. They provide assistance either by phone, remotely or by traveling to the client's location. Their responsibilities include installation, upgrading, and maintenance of operating systems and computer software, troubleshooting network and connection issues, advising on software or hardware upgrades, providing basic training to the end-users in computer operation & management, recording technical issues and solutions in logs, and direct unresolved issues to the next level of support personnel.
• System Engineer – Customer Support, his role to be in expertise on below platform,
• In-depth knowledge on windows desktop OS
• In-depth knowledge on Ubuntu desktop OS
• L2 level network design & implementation
• Installation & maintenance of client end devices such as (Desktop, Laptop, Printers, Barcode scanner, IP Phones etc.,)
• E-Waste handling
• Setting up conference room AV solution
• Installation & maintenance of Industrial PC used for production machinery.
• Installation & maintenance of PC used for Shelling system Responsibilities
  

Certificate

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

• Based on ticket raised to ITHelpDesk, responding to client calls and troubleshooting the same.
• Traveling to the client’s location or connecting via remote link to troubleshoot the issues.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues related to client end.
• Advising on software or hardware upgrades.
• Providing basic training to the end users in computer operation & management.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Help to create technical documentation and manuals.
• Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technology.
• Installation of windows patches on all client end devices.
• Installation of AV on all client end devices.
• Configuring IP Phones with extension to the end users.
• Configuring all the client end devices such as Desktops, laptops, Tablets, Mobile phones, Printer / Scanners, Barcode machines etc.,
• Configuring Thin clients & Raspberry PI as an alternate for the PC and deploying the same in the production. Maintain Asset tracking with license installed on each client devices.
• Installing & registering all mobile device under mobile device management.
• Require to come on shift to support US operations.
• Dumping the E-waste on centralized location and disposing the same on frequent interval to the recycler and receiving certificate for the same.