Support Engineer - Tier 1

3+ years of experience Knowledge of QA/Automation testing Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools Knowledge of ticketing systems such as Salesforce and Jira Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution) Customer-centric attitude, with strong communication skills and technical acumen Deep passion for representing customer's needs in product planning and design processes Strong analytical skills, with a bias for using data to identify trends and opportunities Interest in learning good test automation practices and patterns Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues Take ownership of customer issues reported and see problems through to resolution Create and evolve support and customer success processes, tools, and technologies Work cross-functionally with other teams at mabl to improve the customer experience Show more Show less