Support Engineer III, DEP Support Engineering

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist in maintaining the productivity levels of their team through automation and refinement of processesKey job responsibilitiesSome of the key job functionsProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologiesSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of support for one or more payment products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in cloud computing, preferably in AWS
  

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
  

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