Study Abroad/Overseas education/Visa counsellor

Title: Associate/Senior Associate

Location: Sector 125, Noida

Experience:

**Freshers are welcome**

Salary:

Responsibilities:

1. Document Processing & Verification Support:

○ Process a high volume of education-related documents (degrees, transcripts, certificates, mark sheets).

○ Initiate and track verification requests with educational institutions or third-party verification agencies.

○ Follow up regularly on pending verifications to ensure timely completion.

2. Data Management & Record Keeping:

○ Accurately enter and update candidate/employee educational data into the HRIS or internal verification systems.

○ Maintain a comprehensive and organized database of verified educational institutions and equivalency guidelines.

○ Ensure all documentation is correctly filed, retrieved, and stored, adhering to data privacy protocols.

3. Discrepancy Identification & Resolution:

○ Identify inconsistencies, errors, or potential discrepancies in submitted educational documents or verification reports.

○ Escalate complex issues or unusual cases to the Team Lead or Manager for resolution.

4. Operational Support:

○ Provide administrative support for the broader education equivalency or background verification processes.

○ Assist with preparing reports on verification statuses, volumes, and common issues.

○ Support internal and external audit requests by providing necessary documentation and data.

5. Communication (Internal Focus):

○ Communicate effectively with internal teams regarding verification statuses and data queries.

○ Maintain clear and concise internal records of all communications and actions taken.

6. Process Adherence & Improvement:

○ Strictly adhere to all defined Standard Operating Procedures (SOPs) and data privacy regulations.

○ Proactively identify opportunities to streamline backend processes for greater efficiency and accuracy.