Sr. Python Developer

PixDynamics is looking for a proactive and detail-oriented Application Support Engineer to provide exceptional functional and technical support for our applications. The ideal candidate should be skilled in communication, problem-solving, and basic scripting, and be able to handle real-time issues across UAT and Production environments.

Core Responsibilities:

• Provide timely technical support and functional assistance to clients via email, WhatsApp, and support portals.
• Deliver clear and professional communication to users while tracking and updating ticket status.
• Perform initial diagnosis, document issues thoroughly, and escalate to L2/L3 teams with complete context.
• Reproduce and troubleshoot issues across UAT and Production environments.
• Analyze application logs, database records, and server performance to identify root causes.
• Tag, categorize, and update the ticketing system (e.g., JIRA/Freshdesk/Zoho) with issue details and resolutions.
• Collaborate with L3 teams and developers for long-term fixes, code patches, and product enhancements.
• Execute basic SQL queries and support configuration-level changes or DB adjustments.
• Prepare detailed incident reports and contribute to Root Cause Analysis (RCA) documentation.
• Monitor system logs, error traces, and performance metrics to identify recurring issues and bottlenecks.
• Maintain and update the knowledge base with known issues and resolutions for future reference.
• Identify repetitive tickets and recommend automation or process improvements.
• Coordinate directly with clients for regular updates and ensuring high levels of user satisfaction.

Required Skills & Tools:

• Proficiency in SQL scripting
• Basic knowledge of Python scripting
• Strong communication skills (written and verbal) across email and WhatsApp
• Familiarity with ticketing systems (JIRA, Freshdesk, Zoho Desk)
• Exposure to UAT and Production support
• Ability to multitask and work in a fast-paced environment
• Attention to detail and process-driven mindset

Educational & Experience Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in application/product support or similar roles.

Why Join PixDynamics:

• Opportunity to work with a dynamic, innovation-driven team
• Exposure to real-time customer interaction and problem resolution
• A learning environment with scope for upskilling and process ownership
• Culture that supports collaboration, accountability, and growth

Job Types: Full-time, Permanent

Pay: ₹11,309.65 - ₹58,299.86 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 7994431750Expected Start Date: 04/08/2025