Sr. Product Manager- Communication Platforms (CPaaS)

Job Description

About the Role: We are seeking a strategic and execution-driven Senior Product Manager to lead the development and growth of our Communications Platform as a Service (CPaaS) offering. In this role, you will drive the vision, roadmap, and delivery of scalable, reliable, and innovative communication solutionsincluding messaging (SMS, MMS, RCS), voice, email, and video APIs—that power mission-critical customer interactions for global businesses. Key Responsibilities: Product Strategy & Vision: Define and evolve the product strategy for the CPaaS platform aligned with company goals and market trends. Conduct market research, customer interviews, and competitive analysis to identify opportunities and differentiate our offering. Roadmap & Execution: Own the product roadmap for CPaaS components—voice, messaging, email, real-time communication APIs, and orchestration layers. Collaborate with engineering, design, and GTM teams to deliver high-impact features on time and within scope. Platform Leadership: Ensure platform scalability, security, and reliability to support enterprise-grade communication workloads. Partner with infrastructure and DevOps to optimize performance, uptime, and cost efficiency. Customer & Stakeholder Engagement: Work closely with customers, partners, and internal stakeholders to gather feedback and translate it into actionable product requirements. Represent the product in strategic client meetings and industry events. Metrics & Performance: Define and monitor KPIs such as API usage, delivery success rate, latency, NPS, and churn to measure product performance. Use data to iterate on the product and inform prioritization. Required Qualifications: 4–10 years of product management experience, with at least 3+ years in CPaaS, telecom, or communication platform domains. Proven track record of building and scaling communication platforms (e.g., Twilio, Vonage, MessageBird, Infobip, etc.). Strong understanding of APIs, cloud communication protocols (SIP, SMPP, WebRTC), messaging standards, and telco regulations. Technical background or hands-on experience working with engineers on distributed systems and API-based services. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Experience working in a high-growth SaaS or platform company. Familiarity with global telecom carrier ecosystems and regulatory compliance (GDPR, HIPAA, etc.). MBA or relevant postgraduate degree.