Sr. Client Servicing Executive

Job Description:

We are seeking a highly motivated and dynamic individual to join our team as a Sr. Account Manager specializing in social media management. As a pivotal member of our client servicing team, you will be responsible for delivering top-notch social media solutions to our clients while consistently exceeding their expectations. You will have the opportunity to work on diverse projects, engage with clients directly, and contribute to the growth and success of our organization.

Key Responsibilities:

• Social Media Strategy Development: Collaborate with clients to understand their business objectives and develop comprehensive social media strategies tailored to their needs.
• Content Creation and Curation: Create engaging and relevant content for various social media platforms, including but not limited to posts, images, videos, and stories with help of creative team.
• Campaign Management: Plan, execute, and optimize social media advertising campaigns across different platforms to maximize reach, engagement, and conversions.
• Analytics and Reporting: Track key performance metrics, analyze campaign performance, and prepare detailed reports to demonstrate the effectiveness of social media initiatives.
• Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for all social media-related matters, and proactively address their needs and concerns.
• Stay Updated: Stay abreast of the latest trends, tools, and best practices in social media marketing and leverage this knowledge to drive innovation and deliver exceptional results.

1. Education: Bachelor’s degree in Marketing, Communications, Business Administration, or a related field. A relevant professional certification in social media marketing would be advantageous.

2. Experience: Minimum of 1-2 years of experience in social media management or digital marketing, preferably in an agency setting. Proven track record of successfully managing multiple social media accounts and campaigns.

3. Skills:

• Proficiency in using social media management tools such as Hootsuite, Buffer, or Sprout Social.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
• Creative thinking and problem-solving abilities with a proactive approach to identifying and addressing challenges.
• Strong attention to detail and commitment to delivering high-quality work.
• Flexibility and adaptability to accommodate evolving client needs and industry trends.

4. Passion: Demonstrated passion for social media marketing and a genuine interest in staying updated with the latest trends and innovations in the field. With integrated communication becoming a priority, the candidate should be willing to understand and work on offline communication deliverables.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)
• Social media marketing: 3 years (Preferred)

License/Certification:

• Client Service (Preferred)

Work Location: In person