1009 Solarwinds Jobs - Page 7

Position: Senior Network Engineer Location: Ahmedabad, India Employment Type: Full-time Seniority Level: Senior Industry: Information Technology & Services | Computer Networking | Software About Ray Ray is an innovation-driven technology company redefining enterprise networking. We build secure, cloud-managed connectivity solutions—including SD-WAN, Wi-Fi, and NGFW—tailored for modern distributed enterprises. Our platform is trusted by large BFSI, retail, education, and hospitality organizations. Qualifications & Certifications Advanced Certifications: CCNP, CCIE, Red Hat, or equivalent industry credentials Experience 5+ years of hands-on experience in enterprise networking Proven track record in leading SD-WAN and Wireless network architecture and deployments Experience in handling critical escalations, driving RCA, and mentoring teams Work Schedule Monday to Saturday (10 AM to 7 PM India Time) Extended availability required for high-priority escalations and deployments Flexibility to transition to a 5-day rotational shift schedule in the future, based on business needs Key Responsibilities A. Network Architecture & Escalation Management Lead design and deployment of complex SD-WAN and Wireless network solutions Own RCA and resolution of high-impact issues; guide L3 support activities Function as the senior escalation point for internal teams, partners, and SIs Align network strategies with business needs and compliance standards Act as a technical advisor in key enterprise engagements and partner enablement programs B. Technical Leadership & Collaboration Guide junior engineers and partner teams on best practices and troubleshooting Collaborate with product engineering to provide structured technical feedback Standardize implementation frameworks across regions and verticals Represent networking in cross-functional initiatives (cloud, security, performance) C. Deployment & Optimization Lead full-cycle deployments: design, POC, rollout, performance optimization Ensure operational excellence through documentation and governance of standards Evaluate network management and monitoring solutions for proactive performance insights Core Technical Skills Deep understanding of: DNS, DHCP, VPN, IPSEC, BGP, OSPF, HSRP, 802.11, 802.1x, SNMP Experience with enterprise firewalls (Sophos, Palo Alto, Fortinet, pfSense) Hands-on with L2/L3 switching and routing using Cisco, Juniper, HP Knowledge of cloud networking : AWS, Azure, hybrid connectivity models Integration with identity-based authentication (Cisco ISE, AD, Radius, LDAP) Familiarity with network automation and scripting (e.g., Python, Ansible) Use of tools like Wireshark, SolarWinds, Cisco Prime, Panorama for diagnostics Strong technical documentation and communication skills What You Bring Ownership mindset and problem-solving leadership Ability to work across technical and business teams Experience mentoring engineers and improving support maturity Passion for scalable, secure, and modern networking Why Join Ray? Be a key contributor to India’s next-gen cloud-managed networking platform Lead large-scale projects and influence product direction Competitive compensation, high-growth environment, and innovation-led culture Email: hr@ray.life

Job Role ‍ Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. ‍ What you'll be responsible for? ‍ Design and development of security policies, standards, and procedures in accordance with organization goals. Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions. Responsible for Incident Management life cycle & Service requests fulfilment Responsible for Incident logging, accurately tracks and documents all incidents. Adherence to the process compliance Adherence to the SLAs defined for the platform, Service uptime. Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members. Responsible to develop SOP documents. Ability to deep dive into identifying the root cause of various service-impacting events and optimizing. Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues To ensure the maximum possible service availability and performance of the platforms Responsible for continuous improvement of the process science. ‍ Qualification and other skills ‍ Experience of 5- 8 years in NOC Experience in Alert/Incident Management and a good understanding of SLAs Troubleshooting, Problem-solving & Strong presentation skills Analytical and communication skills ‍ What you'd have? ‍ Strong knowledge of Linux, Network & database querying Knowledge of asset management Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. Strong Linux, Networking, Log analysing, and database querying skills. Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards. Experience in alerts mitigation & optimization - Knowledge of the ITIL framework Hands-on exp with observability tools will be an added advantage. Must have expertise in maintaining/updating asset management. Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking. ‍ Why join us? ‍ Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. ‍ We champion diversity and are committed to creating an inclusive environment for all employees ‍ https://www.tanla.com ‍

• Receive incoming calls and track all received requests in incident management system • Categorize incident based on criticality and priority • Ensure all the incidents are responded to and closed and tracked the SLA breaches • Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them • Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs • Ensure incident logs are updated frequently and escalate incidents as required • Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations • Excellent troubleshooting knowledge on remote desktop related issues • Knowledge of User provisioning in Windows Active Directory, Password reset • Excellent troubleshooting Email and MS outlook related issue • Basic troubleshooting printer and printing related issue • Experience in monitoring tools like SCOM, SolarWinds, Nagios • Hands on experience in Desktop application installation and configuration • Experience Folder NTFS Share permission management • Knowledge of troubleshooting VPN Issues • Knowledge of setup and configuring Webex meetings for end user devices

1. Candidate should have 6 to 10 years of working experience on Cisco high end devices like Routers, Switches (Catalyst & Nexus), & firewalls, other technologies than Cisco added advantage. 2. Having hands on experience on Cisco switches and Firewalls ( Palo Alto) 3. Candidate should have hands on knowledge of GCP cloud network (1 to 2 yrs) 4. Candidate should have knowledge of SD-WAN 5. Able to understand the concepts of Radius / NTP / SNMP / line parameters and DHCP to configure the new switches or standardize the old switch configuration accordingly. 6. Upgradation and new installations of Cisco Switches and palo alto firewalls. 7. Having good knowledge and problem-solving ability of day to day working in client environment. 8. Need to have knowledge of routing protocols like EIGRP/ OSPF & BGP. 9. Having exposure to ticketing system like service-now will be an added advantage. (eg. Raising changes or incidents depending on situation) 10. Good verbal and written English communication skills. Exposure to client environment. 11. GCP network engineer certification will be preferred 12. Good to have to have understanding about SolarWinds ( monitoring tool and packet capture tools like Wireshark)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Customer Experience Program Manager , you will be the connective tissue that brings the customer experience strategy to life across the organization. You will own the execution of key CX programs—including NPS, CSAT, and transactional surveys—while building trusted relationships with stakeholders in Customer Success, Support, Product, Marketing, and Engineering. You’ll ensure customer feedback is effectively gathered, communicated, and acted on. This role is perfect for someone who is detail-oriented , a strong communicator , and passionate about delivering value to both internal teams and customers. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities CX Program Execution Manage the execution of NPS, CSAT, onboarding, and transactional surveys , including survey design, testing, deployment, and response tracking. Maintain program calendars, stakeholder communication plans, and response timelines. Collaborate with the CX Insights team to deliver survey findings and recommendations to business teams. Stakeholder & Relationship Management Serve as the day-to-day liaison between the CX team and cross-functional partners (Product, Sales, Marketing, CS, Support, Digital). Partner with business leaders to translate customer feedback into action plans and program roadmaps. Facilitate recurring stakeholder meetings and workshops to drive alignment and track progress on CX initiatives. Internal Communication & Enablement Create and manage internal playbooks, templates, and communications to help teams understand and act on customer feedback. Develop and deliver internal presentations, “You Said, We Did” campaigns, and success stories to increase visibility of CX wins. Program Governance & Process Improvement Track program health metrics and manage issue resolution and continuous improvements. Collaborate with CX Ops and tools teams to improve survey delivery and reporting workflows . Ensure consistent documentation, stakeholder updates, and program audit-readiness. Your Experience 5 years of experience in program management, customer success, marketing operations, or customer experience roles—preferably in a B2B SaaS or technology environment. Proven experience coordinating and executing survey and customer feedback programs (e.g., NPS, CSAT). Excellent stakeholder management and relationship-building skills across global, cross-functional teams. Highly organized with a knack for managing multiple programs and deadlines simultaneously. Strong verbal and written communication skills—able to tailor messaging for execs, peers, and frontline teams. Familiarity with survey platforms (Qualtrics, Medallia, SurveyMonkey) and CRM or workflow tools (Salesforce, Jira, Asana) . Experience in creating customer-focused internal content and engagement strategies is a plus. Bachelor’s degree in Business, Communications, Marketing, or related field. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

As a seasoned Artificial Intelligence and Machine Learning professional with over 6 years of experience, you will be responsible for leveraging your deep understanding of AI and machine learning algorithms, including large language models (LLMs) like Azure OpenAI and Mystral. Your proficiency in deploying LLM on On-Prem or local Server will be crucial in this role. In this position, it is mandatory for you to have a strong grasp of cloud platforms such as Azure for deploying AI solutions and utilizing existing AI capabilities of the cloud platform. Additionally, familiarity with Azure Container Registry, Azure Container Instance, and App Services will be essential. Your programming skills should include strong coding abilities in languages like Python, as well as experience in Fast API, Flask API creation, and integration of APIs from third-party tools such as SNOW and Sharepoint. Proficiency in UI development using Angular, Streamlit, HTML, CSS, and JavaScript will also be required. Expertise in TensorFlow, PyTorch, and other relevant AI/ML libraries to fine-tune models is a must-have for this role. Moreover, familiarity with monitoring tools like Solarwinds, Splunk, and NewRelic will be advantageous. As part of the Data Engineering aspect, you will need to create data flow diagrams and ensure data security at rest and in motion. Collaborating with the team to analyze business data, implement solutions, and ensure data security and compliance will also be part of your responsibilities. In terms of Solution Architecture, you should demonstrate the ability to design and implement scalable AI solutions tailored to business needs. This includes architecture, design development, and walkthroughs with customers. You will also be involved in designing hardware and software requirements to deploy AI solutions for On-Prem or Cloud environments. A good understanding of Multi-factor Authentication is essential for this role. Additionally, the ability to estimate costs for deploying AI solutions on Cloud Platforms will be beneficial. At Wipro, we are reinventing the future of technology. Join us in building a modern Wipro where constant evolution is encouraged. We are looking for individuals who are inspired by reinvention and are eager to realize their ambitions in a purpose-driven environment. If you are ready to design your own reinvention and be part of a business that values diversity and inclusivity, Wipro is the place for you. Applications from individuals with disabilities are encouraged and welcome.,

Job Title: Director, Global System Integrators (GSIs) Location: India Department: Global Partnerships Reports To: VP of Channels About SolarWinds At SolarWinds, we provide simple, powerful observability and IT management software that helps customers accelerate their digital transformation. Our solutions deliver deep visibility into systems, applications, and infrastructure—enabling proactive problem resolution and performance optimization. Role Overview We are seeking a dynamic and experienced GSI Partner Business Leader responsible for leading a team building,expanding, and managing key GSI partners driving revenue growth, solution adoption, and strategic alignment. This role is pivotal in scaling SolarWinds’ observability business by building, managing, and growing high-impact partnerships with top-tier GSIs (such as Accenture, Infosys, Wipro, TCS, and others). The ideal candidate has a successful background with global GSIs and enterprise software sales (preferably observability or infrastructure software), with demonstrated success and expertise developing and activating GSI partners, building executive relationships, and scalable GSI programs and initiatives. The candidate must also have experience with forecasting with accuracy, deal inspection, and sales predictability. This role requires an entrepreneurial mindset, strategic selling experience, and a deep understanding of how GSIs operate and drive influence in enterprise buying decisions. The ideal candidate has also operated in a matrixed organization aligning with sales on key opportunities. Key Responsibilities Define and execute a global GSI partner strategy aligned to corporate growth objectives. Own and drive revenue growth through GSI partnerships across global markets, aligned to SolarWinds’ go-to-market strategy. Stay abreast of industry trends, competitive landscapes or partner developments to refine the strategy. Develop global GSI partnerships executing on strategic joint business plans, focusing on scalable enablement and pipeline build with strategic co-selling motions/account alignment, solution co-creation, and sales execution. Build and maintain executive level relationships with key GSIs. Conduct relationship mapping driving partnership influence across key practice areas, executives, technical resources, marketing, and account owners. Leads GSI enablement strategies ensuring partners are trained and certified on company offerings or managed services. Build pipeline predictability implementing rigorous forecasting and reporting practices; ensure transparency across partner-influenced and partner-sourced deals. Drive global coordination with field sales teams to ensure consistent GSI engagement and execution across key regions (India, ASEAN, Pacific, EMEA, Americas). Successfully influence the full sales cycle , from opportunity identification and qualification through to closure—working with cross-functional teams (Marketing, Channel, Product, Sales Ops). Conduct regular business reviews with internal stakeholders and GSI partners to assess progress, resolve blockers, refine strategy driving pipeline and revenue growth. Work closely with sales, marketing, product and customer success teams to ensure proper alignment and customer outcomes. Evangelize the SolarWinds Observability platform , articulating value propositions in the context of GSI-led digital transformation initiatives. Hire, coach and develop a global GSI team of channel managers to support the GSI strategy aligned to the SWI mission, values, and growth objectives. Lead and empower a global team driving strong employee engagement, professional development, and results. Required Qualifications 15+ years of enterprise software sales or alliance leadership experience, with at least 5 years in a role managing GSIs or strategic partners. Proven success in building revenue-generating alliances with GSIs—deep understanding of their sales models, incentives, and decision processes. Experience developing co-sell and joint GTM motions. Strong command of sales forecasting, pipeline management, and deal inspection methodologies (e.g., MEDDIC, Command of the Message, etc.). Track record of exceeding revenue targets through partner-driven sales motions. Excellent executive presence and ability to influence stakeholders both internally and externally. Strong collaboration, communication, and negotiation skills; experience working in matrixed organizations. Domain knowledge in Observability, IT Operations, Cloud Infrastructure , or adjacent technologies is highly desirable. Preferred Qualifications Prior experience in fast-paced SaaS or high-growth tech companies. Familiarity with Salesforce, Clari, and other forecasting or partner management tools. Global experience or exposure to multiple geographies (especially India, ASEAN, and North America). Why Join Us? At SolarWinds, you’ll be part of a company that values simplicity, accountability, and collaboration. You’ll work with some of the brightest minds in tech and alliances—and have the chance to shape how the world’s leading GSIs partner with us to modernize IT and observability for global enterprises.

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About Deutsche Börse Group: Headquartered in Frankfurt, Germany, we are an international exchange organization and one of the world’s leading market infrastructure providers. We empower investors, financial institutions, and companies by providing access to global capital markets. Our business covers the full spectrum of financial market services, including trading, clearing, settlement and custody, digital assets and crypto, market analytics, data, software, and SaaS. As a technology-driven company, we develop state-of-the-art IT solutions and offer IT systems all over the world. About Deutsche Börse Group in India: Our Global Capability Centre located in Hyderabad serves as a key strategic hub, bringing together India's top-tier tech talent. We focus on crafting advanced IT solutions that elevate market infrastructure and services. As capital market engineers, we are the backbone of financial markets worldwide. We harness the power of innovation with leading state-of-the-art IT solutions to build trust in the markets of today and tomorrow. Lead Security Analyst - Network & Infrastructure Division: Deutsche Börse AG, Chief Information Officer/Chief Operating Officer (CIO/COO), Chief Technology Officer (CTO), Plan & Control Field of activity The Deutsche Börse CTO develops and runs the groupwide Information Technology (IT) infrastructure, develops and operates innovative IT products and offers services to the rest of the Group upon which they can build. The CTO area plays a significant role in the achieving the Group’s strategic goals by leading transformation and supporting a stable operating environment. The Transformation Office unit supplies reliable project management capabilities and information security management to the CTO and enables the other delivery units within the area to rollout IS compliance requirements and Group IS strategy. The successful candidate will join the Information Security, Risk & Regulatory unit and support in carrying out these responsibilities. Tasks / Responsibilities: Technical Security Assessments: Perform in-depth technical reviews of network and infrastructure components (firewalls, routers, switches, servers, cloud services). Analyse configurations for compliance with security baselines (e.g., CIS Benchmarks, vendor hardening guides). Interpret scan results to identify misconfigurations and weaknesses. Security Baseline Review & Enforcement: Review technical security baselines for operating systems, network devices, and cloud services. Work with central team to develop custom scripts (e.g., Python, PowerShell) or automation tools to validate compliance with baselines and detect deviations. Infrastructure Security Architecture: Review and advise on secure design of network topologies, segmentation, and access control models. Evaluate cloud infrastructure (Azure, GCP) for secure deployment practices, Network access, IAM policies, encryption, and logging. Qualifications / required skills: Bachelor’s or Master’s degree in Information Security, Computer Science, or related field. 5-8 years of hands-on experience in infrastructure and network security. Technical proficiency in IT systems including operating systems, and network architectures. Strong technical knowledge of TCP/IP, DNS, VPNs, firewalls, IDS/IPS, Linux/Windows hardening, and cloud security controls. Experience with tools like Wireshark, Nmap, Nessus, Rapid7, Solarwinds, Terraform, Ansible, and cloud-native security services. Certifications such as CISSP, CCSP, OSCP, Google/Azure cloud Security Specialty. Excellent analytical and critical thinking skills, with strong problem solving spirit Collaborative, flexible and well organized Clear oral and written communication skills. Proficiency in written and spoken English.

Key Responsibilities: Design, configure, and implement ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Orchestration). Develop and maintain integrations between ServiceNow and external monitoring tools (e.g., SolarWinds, SCOM, Nagios, Zabbix, Dynatrace, etc.). Configure MID Servers, schedules, probes, sensors, and credentials for effective Discovery. Optimize CMDB health by improving data accuracy, completeness, and integrity. Implement CI Class Models and define identification and reconciliation rules. Build and maintain Service Maps to reflect business service dependencies. Setup Event Management rules and correlation definitions to reduce noise and identify root cause alerts. Collaborate with infrastructure and application teams to gather requirements and deliver customized solutions. Create and maintain technical documentation including design, configuration, testing, and support materials. Conduct performance tuning, patch upgrades, and troubleshoot ITOM-related issues. Ensure compliance with best practices, security, and governance standards. Required Skills & Experience: Minimum 5 years of overall experience in ServiceNow, with 3+ years dedicated to ITOM modules. Strong hands-on experience with: Discovery (horizontal and top-down) Service Mapping Event Management CMDB MID Server configuration Good understanding of infrastructure technologies (Windows, Linux, networking, cloud, databases). Experience with scripting (JavaScript, GlideScript), REST/SOAP APIs, and integrations. Knowledge of CMDB Health Dashboard, CI Identification Rules, and Reconciliation Rules. Familiar with ITIL processes and their application within ServiceNow.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 4 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are a cloud-native observability platform with AIOps capabilities seeking a Staff Engineer – React-based UI to drive the front-end design and implementation of our new marketplace initiative. This project focuses on enabling e-commerce features for internal products and eventually expanding to third-party integrations. You will join a small, focused team (4–5 engineers) where you’ll own the front-end technical strategy, mentor other developers, and ensure a seamless user experience across our marketplace. Your Role UI Architecture & Design Define and implement a scalable front-end architecture using React, ensuring maintainability and performance. Drive decisions around state management, component composition, and design patterns (e.g., Redux, Context API, or similar libraries). Hands-on Development Build and maintain high-quality, reusable components in React (and possibly TypeScript) to support rapid feature development and consistent UX patterns. Collaborate closely with backend engineers to integrate RESTful or GraphQL APIs, ensuring robust data fetching strategies and error handling. Performance & Reliability Implement front-end optimizations for fast load times and smooth interactions, leveraging modern caching, code-splitting, and bundling techniques. Champion best practices for monitoring front-end performance in production (e.g., real user monitoring, error tracking, analytics). E-commerce & Marketplace User Experience Design engaging, intuitive workflows for browsing, purchasing, and managing SKUs in our marketplace. Incorporate secure payment flows and user authentication patterns that streamline checkout processes while maintaining compliance and security. Continuously refine the user journey in response to feedback, usage metrics, and evolving product goals. Technical Leadership & Mentoring Guide mid-level and junior front-end developers, conducting code reviews and sharing best practices. Collaborate with designers, product managers, and other engineers to align on project goals and manage technical priorities. Contribute to long-term technical strategy and front-end standards (code quality, testing, accessibility). Cross-Functional Collaboration Work with Product, UX, and QA teams to gather requirements, ensure design fidelity, and maintain a consistent look and feel throughout the marketplace. Align with back-end and infrastructure teams to enable continuous integration/continuous deployment (CI/CD) and orchestrate frontend environments effectively. Required Skills & Experience Expertise in React & Modern Front-End Technologies 5+ years of professional experience in front-end or full-stack development, with a primary focus on React. Deep understanding of JavaScript (ES6+), HTML5, CSS3, and front-end build tools (e.g., Webpack, Babel). Familiarity with state management frameworks such as Redux, MobX, or React Context. UI Performance & Optimization Proven ability to optimize React applications for performance, including code splitting, memoization, and lazy loading. Experience diagnosing performance bottlenecks using Chrome DevTools, Lighthouse, or similar tools. E-commerce Integration Hands-on experience building user-facing checkout or subscription flows. Understanding of secure payment integrations (Stripe, PayPal, etc.) and best practices in data security. Collaboration & Leadership Track record of providing technical leadership to projects and teams. Experience mentoring junior engineers and guiding architectural decisions in a cross-functional environment. Preferred Qualifications TypeScript Proficiency Working knowledge of TypeScript or other typed languages for a more reliable and scalable codebase. Cloud & Observability Familiarity with cloud-native observability practices, including logging, tracing, and monitoring front-end applications. Comfortable with AIOps concepts and how they might enhance user experience and troubleshooting in a marketplace context. Design Systems & Accessibility Experience implementing design systems for consistent UI patterns. Understanding of WCAG guidelines and hands-on experience ensuring accessibility compliance. If you’re passionate about building high-performance, intuitive front-end experiences in a cloud-native environment and want to help define the look, feel, and functionality of a cutting-edge marketplace, we encourage you to apply. Join us and play a pivotal role in shaping the future of observability-driven e-commerce. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Essential Functions: Provide Systems Administration to core Corporate IT Server Platforms, Network and Application. Support the development and incorporation of best practices and approaches into the company´s processes and methodologies. Participate in determination of root cause/solution analysis for service failure and support escalation. Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard. Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments. Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support. The candidate will be heavily involved in ensuring the team meets all SLA's and team objectives. Must have a strong commitment to execution, follow through and timely communication. Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Collaborate with Engineering teams across various platforms (Windows, UNIX/Linux, Network, Storage, Database and Middleware) to translate application requirements into system requirements. Good problem-solving skills with focus on troubleshooting issues in complex production environments Willing to learn new technologies and software, thinking out of the box, questioning the norm and innovative. Will be expected to work on-call rotation. Proficient in using tools for system and network monitoring Good written and verbal communication skills. Able to multitask and make decisions based on technical knowledge. Experience working with offshore and globally distributed teams. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualification: Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Minimum CCNP or similar vendor certification required Experience and In-depth knowledge with Network and Windows system administration activities Experience Installing, configuring, and patching Windows Server operating systems on physical and virtual servers. Implementing and maintaining system security policies Performing backups and disaster recovery procedures Advanced understanding of Cisco routing and switching Expert level knowledge of switching and routing protocols (BGP, OSPF, LACP, Spanning Tree) Advanced level knowledge of Cisco VPN networking (Firepower, ASA, IPSEC) Broad knowledge of TCP/IP, MPLS, WAN, LAN and WLC based wireless networking Working knowledge of SASE solutions Working knowledge of Arista switching Knowledge of SD-WAN technologies, ideally Silver Peak. Working knowledge of Cloud, Azure and Hybrid computing Knowledge automation tools, ideally SolarWinds and Catalyst Center. Experience creating low-level network design documentation including detailed Visio diagrams. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Designation: Lead I - Business Analysis Mandatory Skills: Servicenow,Itom,Itil,Cloud Infrastructure Location: Hyderabad ( Primary Location ) Alternate Location : Bangalore, Chennai, Trivandrum Experience: 5- 8 Yrs Job Summary: We are seeking a highly skilled ServiceNow Business Analyst with a strong focus on IT Operations Management (ITOM) to support the successful design, implementation, and optimization of ITOM solutions within our ServiceNow platform. The ideal candidate will act as a liaison between business stakeholders and the technical team, translating business requirements into functional specifications with a deep understanding of ITOM modules like Discovery, Service Mapping, Event Management, and CMDB. Key Responsibilities: Business Analysis & Requirements Gathering • Engage with stakeholders across IT infrastructure, operations, and service delivery teams to gather and document business requirements related to ITOM. • Translate business needs into detailed functional specifications for ITOM modules including: o Discovery o Service Mapping o Event Management o CMDB o Cloud Management o Orchestration • Conduct workshops, interviews, and process walkthroughs to understand existing processes and pain points. ITOM Process & Functional Expertise • Define and document use cases, user stories, and acceptance criteria specific to ITOM capabilities. • Partner with solution architects and developers to ensure successful configuration and implementation of ITOM components. • Support CMDB data modeling, CI classification, and service dependency mapping to ensure accurate IT infrastructure representation. Platform Implementation & Testing Support • Participate in Sprint planning, backlog grooming, and demo sessions within an Agile framework. • Validate implemented features against business requirements and facilitate UAT (User Acceptance Testing). • Coordinate with QA teams to ensure comprehensive test coverage and defect resolution. Stakeholder Collaboration & Change Management • Serve as the bridge between business and technical teams, ensuring solutions meet operational needs. • Create training material and conduct knowledge sessions for end-users and operational teams. • Contribute to change management planning to support adoption of ITOM processes. Reporting & Continuous Improvement • Monitor KPIs and performance metrics to track the value delivered by ITOM implementations. • Recommend process improvements and platform enhancements to increase visibility, automation, and efficiency in IT operations. Required Skills & Qualifications: • 5+ years of experience in the ServiceNow ecosystem as a Business Analyst or Functional Consultant. • Minimum 3 years of hands-on experience with ITOM modules: Discovery, Event Management, and Service Mapping are mandatory. • Strong understanding of ITIL and ITOM concepts, CMDB structure, CI lifecycle, and infrastructure monitoring. • Working knowledge of networking, cloud infrastructure (AWS/Azure/GCP), and enterprise monitoring tools (like SolarWinds, Nagios, etc.). • Experience working in Agile/Scrum environments using tools like JIRA or Azure DevOps. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) – mandatory. • ServiceNow ITOM Fundamentals / Implementation Specialist – Discovery / Event Management – preferred. • ITIL v3/v4 Certification – preferred. • Experience integrating ITOM with external tools (e.g., monitoring tools, CMDB sync) is a strong advantage. Soft Skills: • Strong analytical and critical thinking capabilities. • Excellent communication, documentation, and presentation skills. • Ability to lead workshops, influence stakeholders, and drive consensus on ITOM solutions. • Highly self-motivated with a passion for technology and process improvement.

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Associate Cybersecurity Analyst - Engineering & Operations is primarily responsible to monitor, analyze, and resolve onprem and cloud network security devices, security tools, and systems issues. This position will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Our engineers are responsible for maintaining application uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality. Essential Functions: Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events Understand and work within established Service Level Agreements (SLA) to ensure timely response Support and promote Visa’s Cybersecurity operation standards and excellence Continuous improvement of core functions expected from Cybersecurity Operations Center Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and ask for improvements through second level support groups Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls This position involves shift work with 9 hour shifts between 7 AM and 7 PM based on the published schedule, to cover work 365 days a year. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications: 2 or more years of work experience Work experience or training as a Network/Security Operations Engineer, network/security support analyst or experience across multiple technologies such as firewalls including web application firewall, proxies, distributed denial of service systems, data labeling and loss systems Understanding of network monitoring concepts and management tools. Knowledge of systems, application, and fault monitoring toolsets namely Indeni, Splunk, Moloch, QRadar, Solarwinds, NetCool, or other similar platforms Functional understanding of packet and protocol from firewall/and other systems through tools such as Wireshark to support troubleshooting activities Demonstrate knowledge of native cloud-based security monitoring tools. General knowledge of networking and routing topology, cybersecurity frameworks, constructs and auditable standards Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process Understanding, proficiency, or certification of Information Technology Infrastructure Library (ITIL) concepts, preferably with Knowledge of ServiceNow or other incident and change management tools Familiarity of payment transaction message flows and the diverse types of exceptions that could be encountered resulting in client impacts such as message delivery outages, theft, or fraud. Possess the background, experience, or skills to maintain both central and distributed firewall platforms such as Provider-1, Panorama management and logging infrastructures. MS Office suite functional use Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Truesight Server Automation. Experience: 5-8 Years.

Role: IT Operations Lead Location: Navi Mumbai Budget: 25 to 30 LPA Experience: 15 to 20 years ROLE SUMMARY The IT Operations Lead will oversee the day-to-day operations of our Corporate IT Operations Centre, guiding a team of technical support professionals to proactively identify and resolve issues before they affect users. The ideal candidate will have strong troubleshooting skills and solid experience with LAN, WAN, UC, Firewalls, Messaging, and Collaboration technologies. This role is key to maintaining a stable, reliable IT environment and driving continuous operational improvement. DUTIES AND RESPONSIBILITIES  Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security  Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems  Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals  Project Planning & Estimation:  Lead comprehensive requirements analysis and provide accurate project estimations.  Develop and implement effective project planning strategies.  Team Management & Leadership:  Mentor and lead a diverse team, fostering a collaborative and inclusive team culture.  Assign daily/weekly tasks to the team based on skills and project needs.  Code Review & Quality Assurance:  Ensure adherence to coding standards through regular code reviews.  Implement robust quality assurance processes.  Project Delivery & stakeholder Interaction:  Manage project timelines, identifying and mitigating potential delays.  Communicate effectively in English with stakeholders to share related project updates.  Team Collaboration & Communication:  Collaborate cross-functionally to ensure seamless project execution.  Establish effective communication channels and conduct regular team meetings.  Proactively addressing concerns for development concerns using communication channels.  Operational Efficiency & Process Improvement:  Oversee day-to-day project operations, implementing streamlined processes.  Identify opportunities for process improvement.  Stakeholder Relationship Management & Satisfaction:  Build strong stakeholder relationships, proactively addressing concerns.  Implement stakeholder/user satisfaction surveys to ensure exceptional service.  Communication Skills:  Communicate effectively in English, maintaining a peaceful and non-aggressive tone.  Facilitate clear communication channels within the team and with clients.  Resource Management:  Assign tasks according to team expertise and optimize resource allocation.  Discuss new resource requirements with HOD. QUALIFICATION & EXPERIENCE  15+ years of experience leading the design, integration, and management of enterprise infrastructure solutions.  Effectively communicate with customers of all levels (technical and non- technical)  Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized  Strong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externally  Ability to work well under pressure while consistently meeting time- sensitive deadlines  Analytical with strong problem-solving abilities and creative resolution skills  Ability to work well independently, as well as effectively contribute to a team environment  Ability to analyze data to create KPI  Experience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management  Experience conducting architecture reviews to assess the impact of proposed systems and preparation of mitigation plans.  Certification in Cisco networking and communication technologies.  Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista)  Firewalls (such as Palo Alto and Cisco ASA)  WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.)  Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA  Experience in managing/leading customer and support escalations directly  Demonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc  Experience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etc  Excellent communication and leadership skills  Experience in performing vendor management  Good Analytical skills, Problem-solving, and Interpersonal skills  Experience with transformation to public cloud infrastructure, software- defined networking, and Infrastructure as a Service models

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Essential Functions: •Provide Systems Administration to core Corporate IT Server Platforms, Network and Application. •Support the development and incorporation of best practices and approaches into the company´s processes and methodologies. •Participate in determination of root cause/solution analysis for service failure and support escalation. •Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard. •Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments. •Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support. •The candidate will be heavily involved in ensuring the team meets all SLA's and team objectives. •Must have a strong commitment to execution, follow through and timely communication. •Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. •Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. •Collaborate with Engineering teams across various platforms (Windows, UNIX/Linux, Network, Storage, Database and Middleware) to translate application requirements into system requirements. •Good problem-solving skills with focus on troubleshooting issues in complex production environments •Willing to learn new technologies and software, thinking out of the box, questioning the norm and innovative. •Will be expected to work on-call rotation. •Proficient in using tools for system and network monitoring •Good written and verbal communication skills. •Able to multitask and make decisions based on technical knowledge. •Experience working with offshore and globally distributed teams. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualification: Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Minimum CCNP or similar vendor certification required •Experience and In-depth knowledge with Network and Windows system administration activities •Experience Installing, configuring, and patching Windows Server operating systems on physical and virtual servers. •Implementing and maintaining system security policies •Performing backups and disaster recovery procedures •Advanced understanding of Cisco routing and switching •Expert level knowledge of switching and routing protocols (BGP, OSPF, LACP, Spanning Tree) •Advanced level knowledge of Cisco VPN networking (Firepower, ASA, IPSEC) •Broad knowledge of TCP/IP, MPLS, WAN, LAN and WLC based wireless networking •Working knowledge of SASE solutions •Working knowledge of Arista switching •Knowledge of SD-WAN technologies, ideally Silver Peak. •Working knowledge of Cloud, Azure and Hybrid computing •Knowledge automation tools, ideally SolarWinds and Catalyst Center. •Experience creating low-level network design documentation including detailed Visio diagrams. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Indent/SO No- 1000013156 Experience Range: 5+ yrs Job Location : Near Rajiv Gandhi Infotech Park, Phase-1 Hinjewadi, Pune, Work from Home/Office- Office Job Description Overview: As a Zabbix and SolarWinds Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of Zabbix and SolarWinds. You will lead efforts to ensure effective monitoring, alerting, and management of network devices and servers, as well as provide guidance to junior administrators. Key Responsibilities: 1. Strategic Planning and Design: · Develop and implement a strategic vision for Zabbix and SolarWinds that aligns with the organization's goals and objectives. · Lead the design and optimization of Zabbix and SolarWinds infrastructure, including advanced monitoring templates, devices, and alerting rules. 2. User Support and Training: · Provide expert support for end-users of Zabbix and SolarWinds, addressing complex issues related to monitoring, alerting, and system performance. · Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 3. Advanced Monitoring and Alerting: · Oversee the monitoring of network devices, servers, and applications using Zabbix and SolarWinds. · Implement and manage advanced alerting policies, escalation procedures, and incident response plans. 4. Security and Compliance: · Ensure that Zabbix and SolarWinds configurations adhere to the highest standards of security and compliance. · Monitor and address vulnerabilities to reduce security risks. 5. Advanced Troubleshooting and Problem Resolution: · Provide Level 3 support for complex Zabbix and SolarWinds-related issues, incidents, and user problems. · Conduct root cause analysis for challenging technical problems and implement expert solutions. 6. Documentation and Knowledge Sharing: · Maintain comprehensive documentation of Zabbix and SolarWinds configurations, best practices, and advanced troubleshooting procedures. · Collaborate with senior administrators to create and update knowledge base articles. Key Responsibilities SolarWinds: Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. Monitoring Tool Deployment, Administration, Configuration and Troubleshooting Assist with the design of system architecture for new or existing complex computer systems. Integration of 3rd party element managers with APIs (application programming interfaces) Assist with the design of subsystems and integration of the total system. Identify, analyze, and resolve program support deficiencies. Develop and recommend corrective actions. Maintaining and Configuring Rules Fand Managing Alerts etc. Performance tuning of application and finding automation methods Assist with trade studies, to determine system (hardware, software, architecture) improvements. Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP & Network Quality Manager) SAAS (Software as a Service) Product Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. Provide expertise to define, monitor, and report on SLAs (service level agreements) Provide expertise to detect and verify performance issues and determine the scope of the performance issue Experience in developing and creating of dashboards Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to plan, initiate and manage special tasks/projects. Good analytical, troubleshooting skills in technical fault isolation and rectification. Ability to resolve service requests. Strong attention to detail and the ability to follow processes. Strong Knowledge of ITSM processes Interface proactively with other Infrastructure support teams such as UNIX, Windows, Mac OS (Operating System), Network, Storage, etc. Document issues and associated resolutions to problems Prepare documentation and presentation of progress reports to customers Flexible to work in 247 environments Key Skill: Hands-on Systems Administration of Windows (Minor) experience. Strong experience with SCOM monitoring suite (2016) experience. Demonstrated advanced troubleshooting experience. Demonstrated ability to perform system upgrades, maintenance, and reporting. Strong troubleshooting or problem-solving skills with the ability to work in a collaborative team environment or independently. Strong Oral and Written communication skills. Qualifications: · Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). · 5+ years of experience in Zabbix and SolarWinds administration, optimization, and expert support. · Proficiency in advanced Zabbix and SolarWinds configurations, including network devices, server monitoring, and alerting policies. · Strong leadership, communication, and problem-solving skills. · The ability to mentor and provide guidance to junior team members.

🚀 Twizhire is hiring for Network Engineers (L1 & L2) to join a high-performance Network Operations Center (NOC) based in Kolkata. If you’re passionate about network uptime, real-time troubleshooting, and growing into advanced network roles — this is the launchpad you’ve been looking for. 🔹 Job Title: Network Engineer – L1/L2 (NOC) 📍 Location: Kolkata (On-site) 🧠 Experience: 1–4 years (mapped to L1 or L2 based on skill level) 🕐 Shift: Rotational (24/7 operations including nights/weekends) 📄 Type: Full-time 🔹 What’s in it for you? Join a mission-critical 24x7 NOC supporting enterprise networks Grow from L1 to L2 roles and beyond with hands-on device & RCA exposure Work on real networks: Cisco devices, routing, switching, VPNs, and firewalls Build your profile with access to tools like SolarWinds, PRTG, Nagios Get mentorship and training aligned with CCNA/CCNP paths Work in a collaborative team where escalation handling and RCA drive growth 🔹 What You’ll Do: Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.) Handle routing/switching issues, latency, outages, and alerts L1: Escalate complex cases, support ticket triage, and document resolutions L2: Own escalations, perform root cause analysis, and support config-level changes Collaborate with cross-functional teams and vendors for timely closure Maintain documentation: incidents, changes, SOPs, and topologies Follow security practices including firewall checks and VPN monitoring 🔹 What Makes You a Fit: 1–2 years of experience in NOC/network monitoring (L1) 2–4 years of experience including escalations, config, RCA (L2) Hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, Cisco IOSa Experience with switches, routers, firewalls, and monitoring platforms CCNA certified or currently pursuing (required); CCNP is a strong plus Bonus: Familiarity with MPLS, SD-WAN, VPNs, or network automation (Python/Ansible) Strong communication skills and ability to work in 24x7 environments Ready to level up in network operations and handle real-world systems at scale? Apply now via Twizhire.

Who we are looking for… We are looking for an experienced and proactive Senior Network Administrator to join our IT team. The ideal candidate will be responsible for managing, maintaining, and troubleshooting our network infrastructure, ensuring optimal performance and security. This role requires a strong understanding of networking concepts and technologies, as well as the ability to work independently and as part of a team. What you will experience… An opportunity to work every day with world-class colleagues to impact lives by creating technology that helps provide greater access to healthcare around the world. Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both A respectful and collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day Professional development for career growth A commitment to work-life integration Competitive compensation Holiday and various other employee celebrations Key Responsibilities: Network Management and Maintenance: Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot and resolve network issues promptly to minimize downtime and ensure reliable network performance. Perform regular network performance monitoring and optimization tasks. Network Configuration and Deployment: Configure and deploy network devices and services in accordance with organizational requirements. Implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems. User Support: Provide technical support to end-users for network-related issues. Documentation and Reporting: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and procedures. Prepare and present regular reports on network performance, incidents, and improvements. Collaboration and Project Management: Collaborate with senior network administrators, IT staff, and other departments to ensure smooth network operations. Participate in and lead network-related projects, ensuring timely and successful completion. Coordinate with vendors and service providers to resolve complex network issues and procure necessary equipment and services. Security and Compliance: Conduct regular network security audits and vulnerability assessments. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field; Bachelor’s 7-15 years of experience in network administration or a related IT field. Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP). Proficiency with network hardware (e.g., routers, switches, firewalls) and operating systems (e.g., Windows, Linux). Experience with network security principles and best practices. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well both independently and in a team environment. Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable. Preferred Skills: Experience with network monitoring and management tools (e.g., SolarWinds, Nagios). Scripting and automation skills (e.g., Python, PowerShell). Familiarity with cloud networking environments (e.g., AWS, Azure). Knowledge of network virtualization technologies (e.g., VMware NSX, Cisco ACI).

About GWC Networks: GWC Networks is a specialist IT & Cybersecurity Systems Integrator with a strong presence in Dubai and India. We deliver cutting-edge solutions that protect businesses from network outages and cyber threats. Partnering with industry-leading vendors like SolarWinds, Group-IB, GTB, OneLogin, BeyondTrust, KnowBe4, OpenText, ManageEngine, and others, we help organizations maintain secure and resilient IT environments. We are seeking a seasoned Network and Security Architect to lead the design, implementation, and management of network and security infrastructures of our customers. The ideal candidate will possess a robust understanding of network protocols, security frameworks, and emerging cyber threats, ensuring the integrity and strengthening the security posture of our customers’ IT setup. Key Responsibilities : 1. Network Architecture Design Develop and implement scalable network architectures that support business objectives. Ensure high availability and redundancy across all network systems. 2. Cybersecurity Strategy Stay abreast of emerging cyber threats and trends. Provide recommendations on security planning and mitigation strategies. 3. Collaboration & Leadership Work closely with cross-functional teams to align network strategies with organizational goals. Required Qualifications : Education Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Experience 2–5 years in network and security architecture roles with proven experience in designing and implementing network infrastructures. Technical Skills Strong technical proficiency across key domains including NMS, IAM, data classification, DLP, DRM, Email & Web security. Hands-on experience in either Data Security or Identity Security domains. Proficiency with firewalls, VPNs, IDS/IPS, and other security technologies. Knowledge and expertise on NMS platforms viz; Solarwinds, ManageEngine, Nagios etc shall be an added advantage Certifications Certifications such as CISSP, CISM, CRISC, or equivalent are a plus. Preferred Skills Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge of cybersecurity and emerging trends in cyber threats. Benefits: Competitive salary package based on experience and skillset. Opportunities to work on cutting-edge cloud security projects. Exposure to global clients and enterprise environments. Collaborative and growth-driven work culture.