1049 Solarwinds Jobs - Page 9

Key Responsibilities: Design, configure, and implement ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Orchestration). Develop and maintain integrations between ServiceNow and external monitoring tools (e.g., SolarWinds, SCOM, Nagios, Zabbix, Dynatrace, etc.). Configure MID Servers, schedules, probes, sensors, and credentials for effective Discovery. Optimize CMDB health by improving data accuracy, completeness, and integrity. Implement CI Class Models and define identification and reconciliation rules. Build and maintain Service Maps to reflect business service dependencies. Setup Event Management rules and correlation definitions to reduce noise and identify root cause alerts. Collaborate with infrastructure and application teams to gather requirements and deliver customized solutions. Create and maintain technical documentation including design, configuration, testing, and support materials. Conduct performance tuning, patch upgrades, and troubleshoot ITOM-related issues. Ensure compliance with best practices, security, and governance standards. Required Skills & Experience: Minimum 5 years of overall experience in ServiceNow, with 3+ years dedicated to ITOM modules. Strong hands-on experience with: Discovery (horizontal and top-down) Service Mapping Event Management CMDB MID Server configuration Good understanding of infrastructure technologies (Windows, Linux, networking, cloud, databases). Experience with scripting (JavaScript, GlideScript), REST/SOAP APIs, and integrations. Knowledge of CMDB Health Dashboard, CI Identification Rules, and Reconciliation Rules. Familiar with ITIL processes and their application within ServiceNow.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 4 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are a cloud-native observability platform with AIOps capabilities seeking a Staff Engineer – React-based UI to drive the front-end design and implementation of our new marketplace initiative. This project focuses on enabling e-commerce features for internal products and eventually expanding to third-party integrations. You will join a small, focused team (4–5 engineers) where you’ll own the front-end technical strategy, mentor other developers, and ensure a seamless user experience across our marketplace. Your Role UI Architecture & Design Define and implement a scalable front-end architecture using React, ensuring maintainability and performance. Drive decisions around state management, component composition, and design patterns (e.g., Redux, Context API, or similar libraries). Hands-on Development Build and maintain high-quality, reusable components in React (and possibly TypeScript) to support rapid feature development and consistent UX patterns. Collaborate closely with backend engineers to integrate RESTful or GraphQL APIs, ensuring robust data fetching strategies and error handling. Performance & Reliability Implement front-end optimizations for fast load times and smooth interactions, leveraging modern caching, code-splitting, and bundling techniques. Champion best practices for monitoring front-end performance in production (e.g., real user monitoring, error tracking, analytics). E-commerce & Marketplace User Experience Design engaging, intuitive workflows for browsing, purchasing, and managing SKUs in our marketplace. Incorporate secure payment flows and user authentication patterns that streamline checkout processes while maintaining compliance and security. Continuously refine the user journey in response to feedback, usage metrics, and evolving product goals. Technical Leadership & Mentoring Guide mid-level and junior front-end developers, conducting code reviews and sharing best practices. Collaborate with designers, product managers, and other engineers to align on project goals and manage technical priorities. Contribute to long-term technical strategy and front-end standards (code quality, testing, accessibility). Cross-Functional Collaboration Work with Product, UX, and QA teams to gather requirements, ensure design fidelity, and maintain a consistent look and feel throughout the marketplace. Align with back-end and infrastructure teams to enable continuous integration/continuous deployment (CI/CD) and orchestrate frontend environments effectively. Required Skills & Experience Expertise in React & Modern Front-End Technologies 5+ years of professional experience in front-end or full-stack development, with a primary focus on React. Deep understanding of JavaScript (ES6+), HTML5, CSS3, and front-end build tools (e.g., Webpack, Babel). Familiarity with state management frameworks such as Redux, MobX, or React Context. UI Performance & Optimization Proven ability to optimize React applications for performance, including code splitting, memoization, and lazy loading. Experience diagnosing performance bottlenecks using Chrome DevTools, Lighthouse, or similar tools. E-commerce Integration Hands-on experience building user-facing checkout or subscription flows. Understanding of secure payment integrations (Stripe, PayPal, etc.) and best practices in data security. Collaboration & Leadership Track record of providing technical leadership to projects and teams. Experience mentoring junior engineers and guiding architectural decisions in a cross-functional environment. Preferred Qualifications TypeScript Proficiency Working knowledge of TypeScript or other typed languages for a more reliable and scalable codebase. Cloud & Observability Familiarity with cloud-native observability practices, including logging, tracing, and monitoring front-end applications. Comfortable with AIOps concepts and how they might enhance user experience and troubleshooting in a marketplace context. Design Systems & Accessibility Experience implementing design systems for consistent UI patterns. Understanding of WCAG guidelines and hands-on experience ensuring accessibility compliance. If you’re passionate about building high-performance, intuitive front-end experiences in a cloud-native environment and want to help define the look, feel, and functionality of a cutting-edge marketplace, we encourage you to apply. Join us and play a pivotal role in shaping the future of observability-driven e-commerce. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Essential Functions: Provide Systems Administration to core Corporate IT Server Platforms, Network and Application. Support the development and incorporation of best practices and approaches into the company´s processes and methodologies. Participate in determination of root cause/solution analysis for service failure and support escalation. Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard. Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments. Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support. The candidate will be heavily involved in ensuring the team meets all SLA's and team objectives. Must have a strong commitment to execution, follow through and timely communication. Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Collaborate with Engineering teams across various platforms (Windows, UNIX/Linux, Network, Storage, Database and Middleware) to translate application requirements into system requirements. Good problem-solving skills with focus on troubleshooting issues in complex production environments Willing to learn new technologies and software, thinking out of the box, questioning the norm and innovative. Will be expected to work on-call rotation. Proficient in using tools for system and network monitoring Good written and verbal communication skills. Able to multitask and make decisions based on technical knowledge. Experience working with offshore and globally distributed teams. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualification: Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Minimum CCNP or similar vendor certification required Experience and In-depth knowledge with Network and Windows system administration activities Experience Installing, configuring, and patching Windows Server operating systems on physical and virtual servers. Implementing and maintaining system security policies Performing backups and disaster recovery procedures Advanced understanding of Cisco routing and switching Expert level knowledge of switching and routing protocols (BGP, OSPF, LACP, Spanning Tree) Advanced level knowledge of Cisco VPN networking (Firepower, ASA, IPSEC) Broad knowledge of TCP/IP, MPLS, WAN, LAN and WLC based wireless networking Working knowledge of SASE solutions Working knowledge of Arista switching Knowledge of SD-WAN technologies, ideally Silver Peak. Working knowledge of Cloud, Azure and Hybrid computing Knowledge automation tools, ideally SolarWinds and Catalyst Center. Experience creating low-level network design documentation including detailed Visio diagrams. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Designation: Lead I - Business Analysis Mandatory Skills: Servicenow,Itom,Itil,Cloud Infrastructure Location: Hyderabad ( Primary Location ) Alternate Location : Bangalore, Chennai, Trivandrum Experience: 5- 8 Yrs Job Summary: We are seeking a highly skilled ServiceNow Business Analyst with a strong focus on IT Operations Management (ITOM) to support the successful design, implementation, and optimization of ITOM solutions within our ServiceNow platform. The ideal candidate will act as a liaison between business stakeholders and the technical team, translating business requirements into functional specifications with a deep understanding of ITOM modules like Discovery, Service Mapping, Event Management, and CMDB. Key Responsibilities: Business Analysis & Requirements Gathering • Engage with stakeholders across IT infrastructure, operations, and service delivery teams to gather and document business requirements related to ITOM. • Translate business needs into detailed functional specifications for ITOM modules including: o Discovery o Service Mapping o Event Management o CMDB o Cloud Management o Orchestration • Conduct workshops, interviews, and process walkthroughs to understand existing processes and pain points. ITOM Process & Functional Expertise • Define and document use cases, user stories, and acceptance criteria specific to ITOM capabilities. • Partner with solution architects and developers to ensure successful configuration and implementation of ITOM components. • Support CMDB data modeling, CI classification, and service dependency mapping to ensure accurate IT infrastructure representation. Platform Implementation & Testing Support • Participate in Sprint planning, backlog grooming, and demo sessions within an Agile framework. • Validate implemented features against business requirements and facilitate UAT (User Acceptance Testing). • Coordinate with QA teams to ensure comprehensive test coverage and defect resolution. Stakeholder Collaboration & Change Management • Serve as the bridge between business and technical teams, ensuring solutions meet operational needs. • Create training material and conduct knowledge sessions for end-users and operational teams. • Contribute to change management planning to support adoption of ITOM processes. Reporting & Continuous Improvement • Monitor KPIs and performance metrics to track the value delivered by ITOM implementations. • Recommend process improvements and platform enhancements to increase visibility, automation, and efficiency in IT operations. Required Skills & Qualifications: • 5+ years of experience in the ServiceNow ecosystem as a Business Analyst or Functional Consultant. • Minimum 3 years of hands-on experience with ITOM modules: Discovery, Event Management, and Service Mapping are mandatory. • Strong understanding of ITIL and ITOM concepts, CMDB structure, CI lifecycle, and infrastructure monitoring. • Working knowledge of networking, cloud infrastructure (AWS/Azure/GCP), and enterprise monitoring tools (like SolarWinds, Nagios, etc.). • Experience working in Agile/Scrum environments using tools like JIRA or Azure DevOps. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) – mandatory. • ServiceNow ITOM Fundamentals / Implementation Specialist – Discovery / Event Management – preferred. • ITIL v3/v4 Certification – preferred. • Experience integrating ITOM with external tools (e.g., monitoring tools, CMDB sync) is a strong advantage. Soft Skills: • Strong analytical and critical thinking capabilities. • Excellent communication, documentation, and presentation skills. • Ability to lead workshops, influence stakeholders, and drive consensus on ITOM solutions. • Highly self-motivated with a passion for technology and process improvement.

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Associate Cybersecurity Analyst - Engineering & Operations is primarily responsible to monitor, analyze, and resolve onprem and cloud network security devices, security tools, and systems issues. This position will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Our engineers are responsible for maintaining application uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality. Essential Functions: Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events Understand and work within established Service Level Agreements (SLA) to ensure timely response Support and promote Visa’s Cybersecurity operation standards and excellence Continuous improvement of core functions expected from Cybersecurity Operations Center Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and ask for improvements through second level support groups Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls This position involves shift work with 9 hour shifts between 7 AM and 7 PM based on the published schedule, to cover work 365 days a year. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications: 2 or more years of work experience Work experience or training as a Network/Security Operations Engineer, network/security support analyst or experience across multiple technologies such as firewalls including web application firewall, proxies, distributed denial of service systems, data labeling and loss systems Understanding of network monitoring concepts and management tools. Knowledge of systems, application, and fault monitoring toolsets namely Indeni, Splunk, Moloch, QRadar, Solarwinds, NetCool, or other similar platforms Functional understanding of packet and protocol from firewall/and other systems through tools such as Wireshark to support troubleshooting activities Demonstrate knowledge of native cloud-based security monitoring tools. General knowledge of networking and routing topology, cybersecurity frameworks, constructs and auditable standards Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process Understanding, proficiency, or certification of Information Technology Infrastructure Library (ITIL) concepts, preferably with Knowledge of ServiceNow or other incident and change management tools Familiarity of payment transaction message flows and the diverse types of exceptions that could be encountered resulting in client impacts such as message delivery outages, theft, or fraud. Possess the background, experience, or skills to maintain both central and distributed firewall platforms such as Provider-1, Panorama management and logging infrastructures. MS Office suite functional use Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Truesight Server Automation. Experience: 5-8 Years.

Role: IT Operations Lead Location: Navi Mumbai Budget: 25 to 30 LPA Experience: 15 to 20 years ROLE SUMMARY The IT Operations Lead will oversee the day-to-day operations of our Corporate IT Operations Centre, guiding a team of technical support professionals to proactively identify and resolve issues before they affect users. The ideal candidate will have strong troubleshooting skills and solid experience with LAN, WAN, UC, Firewalls, Messaging, and Collaboration technologies. This role is key to maintaining a stable, reliable IT environment and driving continuous operational improvement. DUTIES AND RESPONSIBILITIES  Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security  Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems  Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals  Project Planning & Estimation:  Lead comprehensive requirements analysis and provide accurate project estimations.  Develop and implement effective project planning strategies.  Team Management & Leadership:  Mentor and lead a diverse team, fostering a collaborative and inclusive team culture.  Assign daily/weekly tasks to the team based on skills and project needs.  Code Review & Quality Assurance:  Ensure adherence to coding standards through regular code reviews.  Implement robust quality assurance processes.  Project Delivery & stakeholder Interaction:  Manage project timelines, identifying and mitigating potential delays.  Communicate effectively in English with stakeholders to share related project updates.  Team Collaboration & Communication:  Collaborate cross-functionally to ensure seamless project execution.  Establish effective communication channels and conduct regular team meetings.  Proactively addressing concerns for development concerns using communication channels.  Operational Efficiency & Process Improvement:  Oversee day-to-day project operations, implementing streamlined processes.  Identify opportunities for process improvement.  Stakeholder Relationship Management & Satisfaction:  Build strong stakeholder relationships, proactively addressing concerns.  Implement stakeholder/user satisfaction surveys to ensure exceptional service.  Communication Skills:  Communicate effectively in English, maintaining a peaceful and non-aggressive tone.  Facilitate clear communication channels within the team and with clients.  Resource Management:  Assign tasks according to team expertise and optimize resource allocation.  Discuss new resource requirements with HOD. QUALIFICATION & EXPERIENCE  15+ years of experience leading the design, integration, and management of enterprise infrastructure solutions.  Effectively communicate with customers of all levels (technical and non- technical)  Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized  Strong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externally  Ability to work well under pressure while consistently meeting time- sensitive deadlines  Analytical with strong problem-solving abilities and creative resolution skills  Ability to work well independently, as well as effectively contribute to a team environment  Ability to analyze data to create KPI  Experience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management  Experience conducting architecture reviews to assess the impact of proposed systems and preparation of mitigation plans.  Certification in Cisco networking and communication technologies.  Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista)  Firewalls (such as Palo Alto and Cisco ASA)  WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.)  Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA  Experience in managing/leading customer and support escalations directly  Demonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc  Experience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etc  Excellent communication and leadership skills  Experience in performing vendor management  Good Analytical skills, Problem-solving, and Interpersonal skills  Experience with transformation to public cloud infrastructure, software- defined networking, and Infrastructure as a Service models

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Essential Functions: •Provide Systems Administration to core Corporate IT Server Platforms, Network and Application. •Support the development and incorporation of best practices and approaches into the company´s processes and methodologies. •Participate in determination of root cause/solution analysis for service failure and support escalation. •Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard. •Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments. •Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support. •The candidate will be heavily involved in ensuring the team meets all SLA's and team objectives. •Must have a strong commitment to execution, follow through and timely communication. •Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. •Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. •Collaborate with Engineering teams across various platforms (Windows, UNIX/Linux, Network, Storage, Database and Middleware) to translate application requirements into system requirements. •Good problem-solving skills with focus on troubleshooting issues in complex production environments •Willing to learn new technologies and software, thinking out of the box, questioning the norm and innovative. •Will be expected to work on-call rotation. •Proficient in using tools for system and network monitoring •Good written and verbal communication skills. •Able to multitask and make decisions based on technical knowledge. •Experience working with offshore and globally distributed teams. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualification: Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Minimum CCNP or similar vendor certification required •Experience and In-depth knowledge with Network and Windows system administration activities •Experience Installing, configuring, and patching Windows Server operating systems on physical and virtual servers. •Implementing and maintaining system security policies •Performing backups and disaster recovery procedures •Advanced understanding of Cisco routing and switching •Expert level knowledge of switching and routing protocols (BGP, OSPF, LACP, Spanning Tree) •Advanced level knowledge of Cisco VPN networking (Firepower, ASA, IPSEC) •Broad knowledge of TCP/IP, MPLS, WAN, LAN and WLC based wireless networking •Working knowledge of SASE solutions •Working knowledge of Arista switching •Knowledge of SD-WAN technologies, ideally Silver Peak. •Working knowledge of Cloud, Azure and Hybrid computing •Knowledge automation tools, ideally SolarWinds and Catalyst Center. •Experience creating low-level network design documentation including detailed Visio diagrams. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Indent/SO No- 1000013156 Experience Range: 5+ yrs Job Location : Near Rajiv Gandhi Infotech Park, Phase-1 Hinjewadi, Pune, Work from Home/Office- Office Job Description Overview: As a Zabbix and SolarWinds Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of Zabbix and SolarWinds. You will lead efforts to ensure effective monitoring, alerting, and management of network devices and servers, as well as provide guidance to junior administrators. Key Responsibilities: 1. Strategic Planning and Design: · Develop and implement a strategic vision for Zabbix and SolarWinds that aligns with the organization's goals and objectives. · Lead the design and optimization of Zabbix and SolarWinds infrastructure, including advanced monitoring templates, devices, and alerting rules. 2. User Support and Training: · Provide expert support for end-users of Zabbix and SolarWinds, addressing complex issues related to monitoring, alerting, and system performance. · Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 3. Advanced Monitoring and Alerting: · Oversee the monitoring of network devices, servers, and applications using Zabbix and SolarWinds. · Implement and manage advanced alerting policies, escalation procedures, and incident response plans. 4. Security and Compliance: · Ensure that Zabbix and SolarWinds configurations adhere to the highest standards of security and compliance. · Monitor and address vulnerabilities to reduce security risks. 5. Advanced Troubleshooting and Problem Resolution: · Provide Level 3 support for complex Zabbix and SolarWinds-related issues, incidents, and user problems. · Conduct root cause analysis for challenging technical problems and implement expert solutions. 6. Documentation and Knowledge Sharing: · Maintain comprehensive documentation of Zabbix and SolarWinds configurations, best practices, and advanced troubleshooting procedures. · Collaborate with senior administrators to create and update knowledge base articles. Key Responsibilities SolarWinds: Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. Monitoring Tool Deployment, Administration, Configuration and Troubleshooting Assist with the design of system architecture for new or existing complex computer systems. Integration of 3rd party element managers with APIs (application programming interfaces) Assist with the design of subsystems and integration of the total system. Identify, analyze, and resolve program support deficiencies. Develop and recommend corrective actions. Maintaining and Configuring Rules Fand Managing Alerts etc. Performance tuning of application and finding automation methods Assist with trade studies, to determine system (hardware, software, architecture) improvements. Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP & Network Quality Manager) SAAS (Software as a Service) Product Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. Provide expertise to define, monitor, and report on SLAs (service level agreements) Provide expertise to detect and verify performance issues and determine the scope of the performance issue Experience in developing and creating of dashboards Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to plan, initiate and manage special tasks/projects. Good analytical, troubleshooting skills in technical fault isolation and rectification. Ability to resolve service requests. Strong attention to detail and the ability to follow processes. Strong Knowledge of ITSM processes Interface proactively with other Infrastructure support teams such as UNIX, Windows, Mac OS (Operating System), Network, Storage, etc. Document issues and associated resolutions to problems Prepare documentation and presentation of progress reports to customers Flexible to work in 247 environments Key Skill: Hands-on Systems Administration of Windows (Minor) experience. Strong experience with SCOM monitoring suite (2016) experience. Demonstrated advanced troubleshooting experience. Demonstrated ability to perform system upgrades, maintenance, and reporting. Strong troubleshooting or problem-solving skills with the ability to work in a collaborative team environment or independently. Strong Oral and Written communication skills. Qualifications: · Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). · 5+ years of experience in Zabbix and SolarWinds administration, optimization, and expert support. · Proficiency in advanced Zabbix and SolarWinds configurations, including network devices, server monitoring, and alerting policies. · Strong leadership, communication, and problem-solving skills. · The ability to mentor and provide guidance to junior team members.

🚀 Twizhire is hiring for Network Engineers (L1 & L2) to join a high-performance Network Operations Center (NOC) based in Kolkata. If you’re passionate about network uptime, real-time troubleshooting, and growing into advanced network roles — this is the launchpad you’ve been looking for. 🔹 Job Title: Network Engineer – L1/L2 (NOC) 📍 Location: Kolkata (On-site) 🧠 Experience: 1–4 years (mapped to L1 or L2 based on skill level) 🕐 Shift: Rotational (24/7 operations including nights/weekends) 📄 Type: Full-time 🔹 What’s in it for you? Join a mission-critical 24x7 NOC supporting enterprise networks Grow from L1 to L2 roles and beyond with hands-on device & RCA exposure Work on real networks: Cisco devices, routing, switching, VPNs, and firewalls Build your profile with access to tools like SolarWinds, PRTG, Nagios Get mentorship and training aligned with CCNA/CCNP paths Work in a collaborative team where escalation handling and RCA drive growth 🔹 What You’ll Do: Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.) Handle routing/switching issues, latency, outages, and alerts L1: Escalate complex cases, support ticket triage, and document resolutions L2: Own escalations, perform root cause analysis, and support config-level changes Collaborate with cross-functional teams and vendors for timely closure Maintain documentation: incidents, changes, SOPs, and topologies Follow security practices including firewall checks and VPN monitoring 🔹 What Makes You a Fit: 1–2 years of experience in NOC/network monitoring (L1) 2–4 years of experience including escalations, config, RCA (L2) Hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, Cisco IOSa Experience with switches, routers, firewalls, and monitoring platforms CCNA certified or currently pursuing (required); CCNP is a strong plus Bonus: Familiarity with MPLS, SD-WAN, VPNs, or network automation (Python/Ansible) Strong communication skills and ability to work in 24x7 environments Ready to level up in network operations and handle real-world systems at scale? Apply now via Twizhire.

Who we are looking for… We are looking for an experienced and proactive Senior Network Administrator to join our IT team. The ideal candidate will be responsible for managing, maintaining, and troubleshooting our network infrastructure, ensuring optimal performance and security. This role requires a strong understanding of networking concepts and technologies, as well as the ability to work independently and as part of a team. What you will experience… An opportunity to work every day with world-class colleagues to impact lives by creating technology that helps provide greater access to healthcare around the world. Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both A respectful and collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day Professional development for career growth A commitment to work-life integration Competitive compensation Holiday and various other employee celebrations Key Responsibilities: Network Management and Maintenance: Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot and resolve network issues promptly to minimize downtime and ensure reliable network performance. Perform regular network performance monitoring and optimization tasks. Network Configuration and Deployment: Configure and deploy network devices and services in accordance with organizational requirements. Implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems. User Support: Provide technical support to end-users for network-related issues. Documentation and Reporting: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and procedures. Prepare and present regular reports on network performance, incidents, and improvements. Collaboration and Project Management: Collaborate with senior network administrators, IT staff, and other departments to ensure smooth network operations. Participate in and lead network-related projects, ensuring timely and successful completion. Coordinate with vendors and service providers to resolve complex network issues and procure necessary equipment and services. Security and Compliance: Conduct regular network security audits and vulnerability assessments. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field; Bachelor’s 7-15 years of experience in network administration or a related IT field. Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP). Proficiency with network hardware (e.g., routers, switches, firewalls) and operating systems (e.g., Windows, Linux). Experience with network security principles and best practices. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well both independently and in a team environment. Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable. Preferred Skills: Experience with network monitoring and management tools (e.g., SolarWinds, Nagios). Scripting and automation skills (e.g., Python, PowerShell). Familiarity with cloud networking environments (e.g., AWS, Azure). Knowledge of network virtualization technologies (e.g., VMware NSX, Cisco ACI).

About GWC Networks: GWC Networks is a specialist IT & Cybersecurity Systems Integrator with a strong presence in Dubai and India. We deliver cutting-edge solutions that protect businesses from network outages and cyber threats. Partnering with industry-leading vendors like SolarWinds, Group-IB, GTB, OneLogin, BeyondTrust, KnowBe4, OpenText, ManageEngine, and others, we help organizations maintain secure and resilient IT environments. We are seeking a seasoned Network and Security Architect to lead the design, implementation, and management of network and security infrastructures of our customers. The ideal candidate will possess a robust understanding of network protocols, security frameworks, and emerging cyber threats, ensuring the integrity and strengthening the security posture of our customers’ IT setup. Key Responsibilities : 1. Network Architecture Design Develop and implement scalable network architectures that support business objectives. Ensure high availability and redundancy across all network systems. 2. Cybersecurity Strategy Stay abreast of emerging cyber threats and trends. Provide recommendations on security planning and mitigation strategies. 3. Collaboration & Leadership Work closely with cross-functional teams to align network strategies with organizational goals. Required Qualifications : Education Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Experience 2–5 years in network and security architecture roles with proven experience in designing and implementing network infrastructures. Technical Skills Strong technical proficiency across key domains including NMS, IAM, data classification, DLP, DRM, Email & Web security. Hands-on experience in either Data Security or Identity Security domains. Proficiency with firewalls, VPNs, IDS/IPS, and other security technologies. Knowledge and expertise on NMS platforms viz; Solarwinds, ManageEngine, Nagios etc shall be an added advantage Certifications Certifications such as CISSP, CISM, CRISC, or equivalent are a plus. Preferred Skills Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge of cybersecurity and emerging trends in cyber threats. Benefits: Competitive salary package based on experience and skillset. Opportunities to work on cutting-edge cloud security projects. Exposure to global clients and enterprise environments. Collaborative and growth-driven work culture.

Job Information Date Opened 07/14/2025 Industry IT Services Job Type Full time Salary 25 - 30 L City Chennai State/Province Tamil Nadu Country India Zip/Postal Code - Job Description Job Title: NOC Shift Lead Location: Chennai Role Summary: The NOC Shift Lead oversees NOC operations during the assigned shift, ensuring timely issue resolution, incident escalation, and team coordination. Acts as the primary point of contact for critical incidents and shift performance. Key Responsibilities: Lead and manage NOC analysts during the shift. Monitor alerts and emails via ServiceNow and take appropriate action. Triage and escalate critical incidents (P1/P2) to L2/SMEs. Coordinate major incident bridges and provide real-time updates. Ensure incidents are logged, updated, and resolved within SLA/OLA. Maintain shift reports, escalation contacts, and site documentation. Ensure compliance with ITSM processes and company policies. Guide and mentor team members and ensure knowledge sharing. Required Qualifications: Bachelor’s degree in Computer Science or related field. 5+ years in NOC. Strong experience in server/network infrastructure support. Proficient in tools: ServiceNow, Splunk, SolarWinds, Zabbix. Strong troubleshooting, communication, and incident management skills. Knowledge of ITIL processes and shift operations.

Job Information Date Opened 07/14/2025 Industry IT Services Job Type Full time Salary 25 - 30 L City Chennai State/Province Tamil Nadu Country India Zip/Postal Code - Job Description Responsibilities: Implement Enterprise operations Console. Develop the console for single pane of glass. Customize enterprise-wide maps and view topology, connectivity, and performance with Orion Maps Build out BU, DC, area specific health dashboards. Build out Infra health dashboard. Customizable enterprise-wide reporting for monthly, quarterly, and or yearly operational reviews Asset Inventory of networking gear Report for assets in scope for all CVE scores 7 or higher Report for EOL HW Report for EOS SW Report that queries Network device types that are not on proper client advocated code. Report for current vulnerabilities or bugs in scope Assess the current Deployment. Make sure we have implemented NPM, NCM, NTA, IPAM, and APE with best practice. Upgrade versions and Hotfix as needed. Research Service Now interoperability Assess and or redesign our HA or DR solution. Recommend Feature improvements we are not utilising and the benefits from them. NCM refinement Need to manual tweak EOL/EOS for specific manufacture, model, makes, versions we have. SOP on how to install latest NCM hotfix to get close to real time CVE or as close to real time since CVEs are published daily? Some deceives when polled don’t give back proper SW versions. Load balancing polling to display VIP, Pools and Nodes connection detail. Backup reports SolarWinds Integrations with other tools Investigate SNOW module for SolarWinds to sync assets from CMDB Other tool integration which GIS may be interested in. Qualifications: Bachelor’s degree in computer science, engineering, or other related discipline required. Minimum of 3-5 years of experience in SolarWinds Certification in SolarWinds is preferred. Excellent communication skills, both verbal and written.

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Command Center (Specialist/Associate – Relevant Exp: 1 Year to 5 years) Job Responsibilities Monitoring & L1.5 troubleshooting & resolution for application related issues as per knowledge articles. Initial triage of incidents related to application issues using knowledge articles. Work on service requests (onboarding & offboarding, certificate management, alert enablement in SolarWinds etc.) following the documented process. Perform health check activities and monitor performances of infrastructure components & applications. Responding & resolving incidents within SLA Making inbound & outbound calls with ISP & onsite tech team. Engage third parties (as required) to support resolution for Supplier Services Engage other technical teams to support resolution for supplier services. Keep the incident updated as per discovery or end user information on real time basis. Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations. Validating the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization and configuration item are accurate. Initiate the technical bridge upon Major Incident declaration and provide update on the bridge to all stakeholders. Send email communications and notifications during major incident bridges. Engage Incident commander/ supervisor/on call manager. Confirmation with end users/technical teams for issue resolution and update all stakeholders on technical bridge. Create problem tickets & outage records for major incidents. For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution. Must be willing to work in shifts, provide hand-over to next shift, send business readiness checklist Key Skills and Experience: Hands-on experience on at least 1 ITSM tool (ServiceNow, Remedy. etc.,). Proven verbal and written communication skills, which will be key in driving customer communication during critical events. Demonstrating proficiencies in at least one of the technology domains (preferably network). Proven understanding of ITIL framework Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management. ITIL 4 certification is a plus

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview: Responsible for actively managing enterprise-level customer accounts to position the value of SolarWinds' customer success programs. Creates a powerful customer experience, ensuring strong retention rates, product adoption, and customer advocacy. Engages with customers to obtain valuable feedback that will allow SolarWinds to create a stronger overall customer experience. Responsibilities: Act as the primary relationship holder and point of contact for SolarWinds throughout deployment and the entire customer journey. Work with customers who are identified as at risk and get them to a state of satisfaction. Maintain regular contact with assigned cases. Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impacting on retention rate, increasing product adoption, and ensuring customers act as advocates for SolarWinds. Recommend process changes to customer success leadership. Record customer details, profile data, and activities in CRM. Identify at-risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Anticipate potential issues within the customer base. Create action plans to resolve. Follow up with customers who provide csat/DSAT support surveys. Gather additional details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences. Manage ad hoc projects as determined by the manager May be required to assist the sales effort from a customer success point of view. Be the voice of the customer internally, providing feedback to all relevant departments. Qualifications: Strong written and verbal communicator Proficient in speaking English Advanced problem-solving skills Advanced Microsoft Suite skills CRM and or ERP experience (Salesforce.com, Netsuite.com, Gainsight) Solid technical acumen e.g., understanding of networks, software licensing. Proven experience consistently achieving goals, KPIs, and other measures. Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience. SaaS experience and ITSM background an assets. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

We're looking for " NMS OpenText ITOM Consultant" for one of our mega clients. Location: Qatar (on-site, full-time). Project duration: 3:6 months only. PURPOSE We are seeking a skilled NMS/ OpenText ITOM Consultant to join our team and help build scalable, efficient, and high-performance services. REQUREMENTS * Bachelor’s degree in computer science /software engineering/ Higher Diploma * 4-7 years. • Experience in OpenText/Microfocus Operation Bridge (OBM), Network Automation, NNMi, SiteScope, UCMDB. * NMS tools like SolarWinds, Nagios, Zabbix, NetAct, or Cisco Prime (e.g., React, Angular, Vue.js). * Understanding Networking concepts. PRIMARY SKILLS * Understanding Network Protocols. • Server Management. • Performance Optimization. • Security. • Linux. • Database Management: MSSQL, PostgreSQL, Oracle. TECHNICAL REQUIREMENT * Technical Knowledge: Expertise in NMS tools like SolarWinds, Nagios, Zabbix, NetAct, or Cisco Prime. * Protocols: Familiarity with SNMP, NetFlow, and Syslog protocols. * Network Protocols: Strong understanding of TCP/IP, MPLS, BGP, and other networking concepts. * Problem-solving: Excellent analytical skills for complex system troubleshooting. * Linux command line, file editing, package management, log export, process monitoring, shell scripting basics, log exploration, Linux permissions, and user management. * Scripting: Basic knowledge of Python, Bash, or Perl for automation. DUTIES & RESPONSIBILITIES * Network Management: Configure, monitor, and maintain NMS platforms to ensure smooth network operations. * System Integration: Integrate NMS tools with third-party software and network devices. * Monitoring & Performance Analysis: Set up alerts and dashboards for proactive monitoring of network health and performance. * Troubleshooting: Analyze and resolve network issues, system failures, or configuration mismatches. * Automation: Implement automation scripts for routine tasks like fault detection and report generation. * Documentation: Maintain detailed documentation of NMS configurations, troubleshooting steps, and system changes. * Implement and maintain security best practices. PERSONAL REQUIREMENT * Self-motivation & Integrity. * Communication. Analytical ability, and interpersonal skills. * Organizational skills and ability to manage deadlines. * Proficiency in IT. * Business acumen and interest. * Fluent in English.

Job Location: Hyderabad. Job Type: Full Time. Work Timing: US EST Time Zone. Work Mode: Hybrid. Job Description. Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability. Manage and mentor a high-performing team of infrastructure engineers and specialists. Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms. Drive operational excellence, automation, and process efficiency in a 24/7 environment. Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance. Ensure effective incident management, change control, backup, and disaster recovery processes. Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals. Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks). Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience. Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps. Skills & Requirements. Technical Expertise : Strong background in managing infrastructure technologies: Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking. Proven experience with cloud platforms: AWS, Azure, or GCP (deep expertise in at least one). Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies. Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch. Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python). Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations. Exposure to database systems: Oracle, MS SQL, MySQL. Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise. Leadership & Operations 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams. Strong understanding of ITIL best practices and enterprise service management. Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution. Experience in vendor management, budget oversight, and cross-functional collaboration. Strong analytical and problem-solving skills; capable of presenting insights to senior leadership. Excellent communication and interpersonal skills; ability to lead in high-pressure environments. Education & Certifications Bachelors degree in Computer Science, Information Technology, or related field (Masters preferred). Preferred certifications: ITIL, AWS/Azure/GCP, Agile, or DevOps. (ref:hirist.tech)

Work Mode : Lead and manage a global infrastructure operations team, ensuring 99.99% availability across 80+ enterprise sites. Oversee the reliable, secure, and efficient operation of all IT infrastructure components, including servers, storage, network, firewalls, and cloud platforms (AWS, Azure, GCP). Drive operational excellence, implement best practices (ITIL), and manage vendor and outsourcing relationships. Ensure continuous monitoring, incident response, backup and disaster recovery for critical systems. Manage infrastructure documentation, change management, and production control frameworks. Optimize cloud operations for performance, cost-efficiency, and security compliance. Collaborate with cross-functional teams including Engineering, Security, Application, and Capacity. Ensure infrastructure aligns with compliance standards such as SOC 2, NIST, PCI, and RAP. Oversee end-user experience platforms and support tools (JAMF, SCCM, Intune, Nexthink, Moveworks). Provide dashboards and reports on infrastructure health, automation, and support KPIs. Contribute to infrastructure strategy, planning, and execution of IT roadmaps. Lead the resolution of major incidents, conduct root cause analysis, and drive preventive measures. Identify opportunities for process improvement and automation across infrastructure operations. Participate in security audits and support remediation and audit & Requirements Expertise : Operating systems: Windows Server, Linux, RedHat. Networking: TCP/IP, DNS, DHCP, routing, switching, firewalls, VPNs. Storage: EMC, NetApp, SAN, VMware, NSX. Cloud: Deep experience in AWS, Azure, or GCP (at least one tools: SolarWinds, SCOM, Nagios, CloudWatch, Azure Ansible, Chef, Puppet, Python, and collaboration tools: JAMF, SCCM, Intune, Nexthink, Moveworks, O365, Zoom, Teams. Database familiarity: Oracle, MS SQL, MySQL, OCI. ITSM & Alerting: ServiceNow, integrated alerting & Experience : 10+ years of IT infrastructure experience, with at least 5 years in global/offshore team leadership roles. Proven ability to lead, motivate, and manage high-performing technical teams. Strong experience in 24/7 infrastructure operations and managing large-scale co-location/vendor relationships. Hands-on experience in troubleshooting complex infrastructure issues and conducting RCA. Excellent communication skills for engaging with stakeholders across business and IT functions. Ability to support scheduled and unscheduled changes, incident response, and service & Governance : Strong understanding of ITIL v3 or later. Working knowledge of change/production control frameworks. Experience supporting SOX, PCI, and security audit requirements. Experience with disaster recovery planning and execution. Strong project and resource management : Bachelors degree in Computer Science, IT, or related field (Masters preferred). Strong understanding of IT infrastructure, project delivery, and software operations. Experience working in global organizations with distributed teams. Cultural awareness and ability to work across multiple time Certifications : ITIL, AWS/Azure/GCP, Agile, or DevOps certifications. (ref:hirist.tech)

Genpact is a global professional services and solutions firm committed to delivering outcomes that influence the future. With a workforce of over 125,000 individuals across more than 30 countries, we are motivated by curiosity, agility, and the aspiration to generate lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI to achieve this goal. We are currently seeking applications for the position of Lead Consultant - NOC Monitoring. In this role, you will collaborate closely with customers and vendors to optimize performance, offer recommendations for enhancing infrastructure and network stability, and minimize outages. Your responsibilities will include: - Demonstrating a minimum level of experience in Network Monitoring and basic administration - Monitoring network performance and addressing issues - Utilizing Network Monitoring tools such as SolarWinds, among others - Configuring VPN tunnel setups on Palo Alto and Azure firewalls - Implementing SD WAN and deploying MPLS, Internet circuits - Understanding BGP metrics and its operational layer - Managing Azure Load balancer and split tunnel VPN setup - Configuring DHCP, NAT policies in firewalls - Setting up Stack switches - Ensuring the security and efficiency of IT infrastructure - Conducting network health check-ups and maintaining up-to-date network inventory - Creating architecture diagrams, documents, and standard operating procedures - Performing disaster recovery drills, backup, and restore procedures Qualifications we are looking for: Minimum Qualifications / Skills: - Strong written and verbal communication skills with experience in customer interfacing roles - Proficient in requirement understanding, analytical thinking, problem-solving, interpersonal skills, and positive attitude Preferred Qualifications/ Skills: - CCNA certification If you are someone with a passion for consulting and possess the skills mentioned above, we invite you to join us as a Lead Consultant at our location in India-Hyderabad. This is a full-time position requiring a Bachelor's or equivalent degree. The job posting is dated April 3, 2025, with an unposting date of May 3, 2025.,

As an experienced L3 Network Engineer/Administrator with 5-8 years of expertise, you will be responsible for designing, implementing, and managing complex network infrastructures. Your role will involve advanced network troubleshooting, optimization, and network security to ensure seamless network connectivity and customer-centric problem-solving. It is preferred that you have experience in a Managed Service Provider environment. Your key responsibilities will include designing, implementing, and maintaining complex network infrastructure, troubleshooting and resolving escalated network issues for optimal performance, configuring and managing network hardware such as routers, switches, and firewalls, providing technical leadership, and mentoring junior network engineers. Additionally, you will monitor and maintain network security, implementing solutions to mitigate risks effectively. You should be proficient in Networking concepts such as TCP/IP, DNS, DHCP, VLAN, MPLS, VPN, hardware including high-end Routers, Switches, Firewalls, Load Balancers, and software like Cisco IOS, Juniper Junos, Palo Alto PAN-OS, SolarWinds, LogicMonitor, DataDog, BigPanda. Knowledge of protocols like BGP, OSPF, EIGRP, STP, RSTP, VRRP, and security elements like Firewalls (Cisco ASA, Palo Alto, etc.), IDS/IPS, VPNs, and tools such as Nagios, SolarWinds, NetFlow, PRTG is essential. This is a full-time position, and a Bachelor's degree is preferred for education qualifications. The ideal candidate should have a total of 5 years of work experience. The work location for this role is in person.,

Looking for sound technical knowledge on both Oracle and SQL Server database administration with experience handling multiple projects and deliverables. Essential Job Duties and Responsibilities: Day-to-day operations management of Oracle/SQL-related incidents, changes, Problems, and service requests. Install, maintain, and support the databases along with Oracle Golden Gate replication of both Oracle/SQL servers. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of Database change communications and procedures within the Cubic change control framework. Monitor and report on database health using management tools, including SolarWinds & OEM. Perform daily database health checks, identify and rectify any potential issues in a timely manner. Install and commission Databases in RAC & Stand alone grid infrastructure on Azure, Data guard, RMAN Backup, SQL Server maintenance scripts, always on setup, OGG, OEM. Create and maintain accurate, clear, and comprehensive database documentation. Take responsibility for customer project deliverables. DB performance issues resolution and recommendations to ensure no potential customer impact. Comply with Cubic s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. General Duties and Responsibilities: Provide 3rd line support, including out-of-hours support in critical incidents, and participate in on-call support. Comply with Cubic s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. Minimum Job Requirements: Degree, or equivalent experience, in a technical or technical management discipline. Six (6)+ years of experience in Database Administration. Sound skill set in Oracle & SQL server RDBMS management systems, RAC and Standalone database installations, Oracle Golden Gate replication, Data guard for high availability solutions, RMAN backup and recovery scenarios, Always on Setup, Security vulnerabilities remediations, patching. Sound knowledge and hands on oracle RAC, OGG and OEM, SQL server. Ability to work both autonomously when required and productively within a cross-functional team environment. Able to problem solve and find effective and timely resolutions. Proactive and organized with the ability to handle multiple projects and undertake new tasks quickly. Excellent communication skills, both verbal and written. Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.