1133 Solarwinds Jobs - Page 9

Job Title: Network Engineer Location: Hyderabad, Bangalore, Pune, Mumbai Experience: 4 to 8 years Employment Type: Full-time Job Summary We are looking for a skilled Network Engineer with deep expertise in MPLS , routing , switching , and BGP protocols to join our infrastructure team. The ideal candidate will have strong hands-on experience in enterprise networking, troubleshooting, and configuring complex network environments. Key Responsibilities Configure and maintain enterprise LAN/WAN infrastructure. Manage and troubleshoot routing protocols such as BGP, OSPF, and EIGRP. Design and implement MPLS networks ensuring high availability and performance. Install, configure, and troubleshoot L2/L3 switches and routers (Cisco, Juniper, etc.). Monitor network performance and troubleshoot issues across the network layers. Implement and manage VLANs, QoS, STP, EtherChannel, etc. Perform regular network maintenance, firmware upgrades, and patching. Collaborate with cross-functional teams to support business-critical applications. Ensure network security by enforcing firewall policies, ACLs, and VPN setups. Technical Skills Required Strong expertise in Routing protocols: BGP, OSPF, EIGRP Experience with Switching protocols: STP, VTP, VLANs, HSRP/VRRP In-depth knowledge of MPLS, VPN technologies, and WAN optimization Experience with Cisco, Juniper, or similar enterprise-grade devices Familiarity with network monitoring tools like SolarWinds, Wireshark, PRTG, etc. Understanding of network security concepts and firewalls (Cisco ASA, FortiGate) Preferred Qualifications Cisco Certifications: CCNA / CCNP (Routing & Switching / Service Provider) Hands-on experience with SD-WAN technologies is a plus. ITIL Foundation certification is desirable. Soft Skills Excellent analytical and troubleshooting skills Strong communication and documentation capabilities Ability to work in a team and under minimal supervision Skills: switching,stp,eigrp,aci,vlans,enterprise,etherchannel,qos,wan,firewall policies,vpn technologies,infrastructure,sd-wan,skills,acls,bgp,aci codes,juniper,lan,network security,wan optimization,routing,cisco,network monitoring,ospf,mpls

Job Title: Network Engineer Location: Hyderabad, Bangalore, Pune, Mumbai Experience: 4 to 8 years Employment Type: Full-time Job Summary We are looking for a skilled Network Engineer with deep expertise in MPLS , routing , switching , and BGP protocols to join our infrastructure team. The ideal candidate will have strong hands-on experience in enterprise networking, troubleshooting, and configuring complex network environments. Key Responsibilities Configure and maintain enterprise LAN/WAN infrastructure. Manage and troubleshoot routing protocols such as BGP, OSPF, and EIGRP. Design and implement MPLS networks ensuring high availability and performance. Install, configure, and troubleshoot L2/L3 switches and routers (Cisco, Juniper, etc.). Monitor network performance and troubleshoot issues across the network layers. Implement and manage VLANs, QoS, STP, EtherChannel, etc. Perform regular network maintenance, firmware upgrades, and patching. Collaborate with cross-functional teams to support business-critical applications. Ensure network security by enforcing firewall policies, ACLs, and VPN setups. Technical Skills Required Strong expertise in Routing protocols: BGP, OSPF, EIGRP Experience with Switching protocols: STP, VTP, VLANs, HSRP/VRRP In-depth knowledge of MPLS, VPN technologies, and WAN optimization Experience with Cisco, Juniper, or similar enterprise-grade devices Familiarity with network monitoring tools like SolarWinds, Wireshark, PRTG, etc. Understanding of network security concepts and firewalls (Cisco ASA, FortiGate) Preferred Qualifications Cisco Certifications: CCNA / CCNP (Routing & Switching / Service Provider) Hands-on experience with SD-WAN technologies is a plus. ITIL Foundation certification is desirable. Soft Skills Excellent analytical and troubleshooting skills Strong communication and documentation capabilities Ability to work in a team and under minimal supervision Skills: switching,stp,eigrp,aci,vlans,enterprise,etherchannel,qos,wan,firewall policies,vpn technologies,infrastructure,sd-wan,skills,acls,bgp,aci codes,juniper,lan,network security,wan optimization,routing,cisco,network monitoring,ospf,mpls

Role Overview: We are looking for Site Reliability Engineers to manage mission-critical cloud infrastructure for our customers globally. This role entails performing all actions required to maintain, enhance and ensuring smooth continuity of multiple production environments. Responsibilities: Your responsibilities in this role will be centered around the following: 1. Run the production environment by monitoring availability and taking a holistic view of system health. 2. Provide predictive insights into the health of the system and suggest measures to optimize and safeguard against future abnormalities. 3. Build software and systems to manage platform infrastructure and applications. 4. Improve reliability, quality, and time-to-market of our suite of our cloud and on-prem software solutions. 5. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement. 6. Provide primary operational support and engineering for multiple large-scale distributed infrastructure and related applications. Requirements: This is an in-depth technical role with complete focus on the upkeep and betterment of the production systems. This role requires proven experience and the ability to handle all the aspects of the above goals. We’ll be evaluating your candidature on the following criteria: 1. 5+ years of experience and a proven track record of maintaining and supporting large scale infrastructure and cloud systems. 2. Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding 3. Partner with development teams to improve services through rigorous testing and release procedures 4. Participate in system design consulting, platform management, and capacity planning. 5. Create sustainable systems and services through automation and uplifts. 6. Balance feature development speed and reliability with well-defined service level objectives. Technical Translation of the Above: • In-depth and hands-on knowledge of automation. technologies with extensive expertise in Terraform or Ansible. • In-depth and hands-on knowledge of Linux and MySQL, programming and scripting using Bash, Python/alternate. • In-depth knowledge of maintaining any on-prem cloud solutions like OpenStack/Cloud Stack/Open Nebula/vCloud etc. • In-depth and hands-on knowledge of containers and container orchestration using Kubernetes. • In-Depth and hands on knowledge on any monitoring system (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine etc.). Experience of implementing correlation and predictive analysis into monitoring of the systems. • Hands on extensive experience of implementing, maintaining high availability systems. Ensuring backup and ensuring business continuity in a seamless manner. • Thorough conceptual knowledge of distributed systems, storage, networking, SDN, SDS. Bonus attributes that will help your application: • Knowledge of Cloud Stack/Citrix CloudPlatform and involvement as an administrator/maintainer/committer/tester/support engineer. • Data centre or ISP experience in a similar role. • Knowledge of GPU based systems, Nvidia BCM, GPU Virtualisation techniques. • Worked in supporting AI/ML workloads

About Us ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently. Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology. We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc. At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here. After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions. Key Responsibilities: Lead deployment, configuration, and ongoing management of LAN/WAN, WLAN, and security infrastructure across locations Manage and fine-tune Sophos Firewall configurations (IPSec VPNs, policies, SD-WAN, threat protection) Oversee and maintain Cisco Meraki access points and switches, ensuring high-performance, secure connectivity Troubleshoot complex network and voice-related issues, including SIP, MPLS, and P2P links Manage network firmware upgrades, patching, and performance tuning Collaborate with ISPs and OEM vendors for escalations and resolutions Maintain detailed network documentation (diagrams, configs, SOPs, change logs) Use tools like PRTG, SolarWinds, or open-source alternatives for proactive monitoring Implement and align with ITIL-based processes (Change, Incident, and Problem Management) Provide L2/L3 escalation support and mentor junior network engineers Support capacity planning, security audits, and network architecture reviews Ensure compliance with internal information security and data protection policies Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 6–8 years of hands-on experience in enterprise networking Strong knowledge of network security, including firewalls, VPNs, IDS/IPS, and NAC Expertise with Sophos and Cisco WLAN Suite Experience with multicast traffic management and SDN (Software-Defined Networking) Proficiency in managing IT operations and support infrastructure Familiarity with Windows and Mac OS environments in a networked setup Experience using ManageEngine or similar ITSM tools

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Configures the core system for the technological processes of the customer based on performance requirements. Job Description Formal studies and/or certification in the field of Information Technology 3-8 years of experience in a Network Operations Center (NOC) environment Strong troubleshooting skills across a variety of technologies. Superior written, oral, and presentation skills. Strong Analytical skills with attention to detail Embody a "Whatever it takes" attitude toward Customer Satisfaction and Delight Shift Work Schedule Required Strong knowledge of the ITIL Framework Specific Technical Experience In The Following Technologies ○ Strong skills in performing troubleshooting of environments like MS SQL databases and Citrix Virtual Apps and Desktops ○ Experience with PowerShell or a similar scripting tool ○ Experience with securing both online and on-premises infrastructures ○ Prior experience analyzing or responding to security events and incidents ○ Assist with reviewing, deploying, and implementing security monitoring tools ○ Continuously improves security, compliance, and availability ○ Implement and monitor security measures for the protection of computer systems, networks, and information ○ Identifies opportunities and executes plans to improve workflow and understands and quantifies the business impacts of those improvements for communication to management. ○ Responds to information security-related questions and inquiries using established information security tools and procedures ○ Experience within the medical or healthcare field ○ Certifications: Azure, Citrix, VMWare, ITIL or Network + (Add on advantage) ○ Experience with a ticketing tool ○ Ability to lead and mentor others ○ Experience with remote monitoring technologies (ex., Dynatrace, SolarWinds, Azure Monitoring). ○ Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. ○ Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws. ○ Meet customer-specific credentialing requirements, which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training ○ Estimated up to 5 % Travel for training Responsibilities Include, But Are Not Limited To Performance and Security Event Management Knowledge of network technologies (protocols, design concepts, access control) Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Incident Management (including participation in Major Incident Management if/as needed) Monitoring systems for escalated issues. Report to proper teams and drive process/product issues to resolution Incident Management process for partners and products from third parties Problem & Root Cause Analysis Change Management Continuous Improvement Drive Problem Management/Root Cause Analysis and continual improvement of products and processes Proactively communicate & collaborate with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.) * Ensure Configuration Items (CIs) are identified, accounted for, reported, verified, and audited * Manage and support necessary application & database with help of the developers * Monitor, measure, report, and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs * Define an end-to-end provisioning process facilitating automation wherever possible * Enforce the information security procedures & compliance across IT systems & services Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Key Responsibilities · Manage and maintain Microsoft SQL Server databases (2016 and later) across development, UAT, and production environments. · Monitor and improve database performance using Query Store, Extended Events, and Dynamic Management Views (DMVs). · Design and maintain indexes, partitioning strategies, and statistics to ensure optimal performance. · Develop and maintain T-SQL scripts, views, stored procedures, and triggers. · Implement robust backup and recovery solutions using native SQL Server tools and third-party backup tools (if applicable). · Ensure business continuity through high-availability configurations such as Always On Availability Groups, Log Shipping, or Failover Clustering. · Perform database capacity planning and forecast growth requirements. · Ensure SQL Server security by managing logins, roles, permissions, and encryption features like TDE. · Collaborate with application developers for schema design, indexing strategies, and performance optimization. · Handle deployments, patching, and version upgrades in a controlled and documented manner. · Maintain clear documentation of database processes, configurations, and security policies. Required Skills & Qualifications · Bachelor’s degree in Computer Science, Engineering, or related field. · 3–5 years of solid experience with Microsoft SQL Server (2016 or later). · Strong command of T-SQL including query optimization, joins, CTEs, window functions, and error handling. · Proficient in interpreting execution plans, optimizing long-running queries, and using indexing effectively. · Understanding of SQL Server internals such as page allocation, buffer pool, and lock escalation. · Hands-on experience with backup/restore strategies and consistency checks (DBCC CHECKDB). · Experience with SQL Server Agent Jobs, alerts, and automation scripts (PowerShell or T-SQL). · Ability to configure and manage SQL Server high-availability features. · Exposure to tools like Redgate SQL Monitor, SolarWinds DPA, or similar is a plus. Nice to Have · Exposure to Azure SQL Database or cloud-hosted SQL Server infrastructure. · Basic understanding of ETL workflows using SSIS. · Microsoft Certification: MCSA / Azure Database Administrator Associate or equivalent. · Experience with database deployments in CI/CD pipelines. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹700,000.00 per year Benefits: Provident Fund Work Location: In person

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 3 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. What you will be doing Qualifications: Must have a bachelor’s degree A minimum of 5 Years - 7 years of experience working in Infrastructure Support or NOC Expert Knowledge of Cloud technologies, SQL & CRM based applications Expert Knowledge of various monitoring tools like SolarWinds, BMC etc. Expert Knowledge of ITIL / ITSM framework & Process Excellent Oral & Written communication skills Ability to multi-task and prioritize workload Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Strong Customer handling experience preferred What will make you successful Responsibilities: Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and remediate issues Documentation, recording and updating incident details in ITSM tool. Responsible for maintaining NOC related reports. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team’s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage requests / incidents assigned by Leads/Manager Hyland’s Offering We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement – Volunteer time off (12h/year). Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 4 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED ) The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. What you will be doing Qualifications: Must have a bachelor’s degree A minimum of 7+ years of experience working in Infrastructure Support or NOC Expert Knowledge of Cloud technologies, SQL & CRM based applications Expert Knowledge of various monitoring tools like SolarWinds, BMC etc. Expert Knowledge of ITIL / ITSM framework & Process Experience in leading small teams preferred Experience in Training and mentoring new joiners Expert in Oral & Written communication skills Ability to multi-task and prioritize workload Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Strong Customer handling experience required What will make you successful Responsibilities: Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and report them to appropriate teams. Documentation, recording and updating incident details in ITSM tool. Develop & Execute training plans for continuous improvement Identify process gaps & remediate accordingly Quality audits/assurance & implementation Spearhead timely resolution of Critical Incidents & Problems Responsible for maintaining NOC & administrative related reports. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team’s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage request / incident assigned by managers Hyland’s Offering We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement – Volunteer time off (12h/year). Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 1 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED ) The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. What you will be doing Qualifications: Must have a bachelor’s degree A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC Basic Knowledge of Cloud technologies, SQL & CRM based applications Basic troubleshooting & analytical skills Basic Knowledge of various monitoring tools like SolarWinds, BMC etc. Basic Knowledge of ITIL Ability to multi-task and prioritize workload Good Oral & Written communication skills Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Customer handling experience preferred Freshers with Strong knowledge & certification will be preferred What will make you successful Responsibilities: Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and remediate issues Documentation, recording and updating incident details in ITSM tool. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team’s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage requests / incidents assigned by Leads/Manager Hyland’s Offering We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement – Volunteer time off (12h/year). Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Job Summary: We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in implementation, and management of advanced network infrastructures, focusing on automation and optimization. Key Responsibilities: Managing network infra with 24/7 support environment and provide 99% network up time Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks Hands on experience on Palo Alto firewalls , Cisco switches, HP Procurve, Aruba Wireless Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration Develop, test, and maintain Ansible for network automation. Monitor network performance and implement improvements. Troubleshoot and resolve advanced network issues. Collaborate with cross-functional teams to ensure network reliability and security. Mentor junior network engineers and provide technical guidance. Maintain comprehensive network documentation and ensure compliance with industry standards. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Extensive experience as a Network Engineer, with a focus on senior-level responsibilities. Knowledge in Ansible for network automation . Deep understanding of network protocols (e.g., TCP/IP, BGP, OSPF). Experience with network hardware (e.g., routers, switches, firewalls). Strong problem-solving and communication skills. Relevant certifications (e.g., CCNA, CCNP, CPNSA) are highly desirable. Preferred Skills: Experience with cloud networking (e.g., AWS, Azure). Familiarity with other automation tools (e.g., Terraform, Puppet). Knowledge of network security best practices. Knowledge in scripting languages (e.g., Python, Bash). Experience with network monitoring tools (e.g., Nagios, SolarWinds). Understanding of SDWAN (Software-Defined Networking) technologies. Knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Experience with VPN and remote access solutions. Familiarity with ITIL processes and frameworks. If you're interested, you can share your resume with me via email at speta@logixhealth.com.

Job Title: Associate Director – IT Infrastructure & Operations Location: Hyderabad, India Job Summary: GTO is seeking a highly motivated and experienced Associate Director of Infrastructure Operations to lead our dynamic and growing infrastructure team. This critical role is responsible for the reliable, secure, and efficient operation of our entire IT infrastructure, including network, servers, storage, cloud environments, and critical systems. The Associate Director will drive operational excellence, implement best practices, manage vendor relationships, and ensure the infrastructure supports the company's strategic objectives. This position requires strong technical acumen, exceptional leadership skills, and a proactive approach to problem-solving in a fast-paced environment. The Associate Director of Operations reports to Director of Operations. The primary responsibility to make sure the 99.99% availability is maintained across environment across 84 sites that are in different regions across the globe. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone. Key Responsibilities: Leadership and Team Management: • Lead, mentor, and develop a team of infrastructure operations engineers and specialists. • Foster a collaborative, high-performing, and results-oriented team culture. • Set clear performance expectations, provide regular feedback, and conduct performance reviews. • Manage team schedules, on-call rotations, and ensure adequate staffing levels. • Identify training and development needs within the team. Infrastructure Operations and Maintenance: • Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.). • Ensure high availability, performance, and stability of critical systems and services. • Implement and enforce ITIL best practices for incident, problem, change, and configuration management. • Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures. • Manage and optimize backup, recovery, and disaster recovery processes. • Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams Cloud Infrastructure Management: • Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security. • Implement and maintain cloud monitoring and alerting systems. • Ensure compliance with cloud security policies and best practices. Security and Compliance: • Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure. • Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI). • Participate in security audits and implement remediation plans. Collaboration and Communication: • Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders. • Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects. • Participate in strategic planning and contribute to the development of IT roadmaps. Problem Solving and Incident Management: • Lead the resolution of complex infrastructure issues and outages. • Conduct root cause analysis and implement preventative measures. • Develop and maintain incident response plans. Continuous Improvement: • Identify opportunities for process improvement and automation within infrastructure operations. • Implement solutions to enhance efficiency, reliability, and scalability. • Stay current with emerging technologies and industry trends. Reporting & Strategic Insights • Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. • Present EUX insights and strategy recommendations to IT leadership. Technical Expertise: • Strong technical expertise across a broad range of infrastructure technologies, including: • Server operating systems (Windows Server, Linux) • Networking (TCP/IP, DNS, DHCP, routing, switching, firewalls, VPN) • Storage solutions (EMC, iSilon, SAN, NAS) • Virtualization technologies (VMware, NSX) • Cloud platforms (AWS, Azure, GCP) – deep understanding of at least one is required. • Monitoring and alerting tools (e.g., SolarWinds, Nagios, SCOM, CloudWatch, Azure Monitor) • Automation tools (e.g., Ansible, Chef, Puppet, scripting languages like Python, PowerShell) • Collaboration tools (O365, Zoom, Teams) • Database management (Oracle, OCI, MsSQL, MySQL) • Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. • Responsible for managing day to day operations and managing the floor operations of Technical Services, End User Client, End User Experience, Cross Functional Services • Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. • Proven ability to lead and motivate technical teams. • Excellent problem-solving and analytical skills. Knowledge: • Working knowledge on managing Cloud operational support services (AWS and/ or GCP and/ or Azure and/ or SaaS) • Working knowledge of service monitoring tools such as: SolarWinds Orion, Microsoft System Center Operations Manager, and Nagios • Working knowledge of RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices • Working knowledge of ServiceNow and Alert Integrations • Working knowledge of Data Center Co-Location Services with heavy emphasis on monitoring • Working knowledge of Change and Production Control Frameworks as set forth in the ITILv.3 library Skills: • Ability to build, influence, lead and motivate effective teams towards end results • Ability to work effectively with all levels of staff, clients and other IT personnel • Ability to negotiate with customers to reach agreement on common goals and service levels • Ability to conduct thorough root cause analysis to resolve issues • Ability to create and present I&O information to executive management Experience: • Minimum 5 years of experience in a global 24/7 operations role • Experience in managing co-location relationships with heavy emphasis on Outsourcing relationships • Experience in Cloud technologies AWS and/ or GCP and/ or Azure • Experience in managing RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices • Experience in analysis of complex infrastructure problems • Strong interpersonal skills and the ability to effectively communicate with a wide range of stakeholders • Ability to gather data, compile information, and prepare reports for Executive Management • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. • Ability to provide technical guidance and leadership to professional personnel in area of expertise. • Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc. • Strong understanding of ITIL principles and best practices. • Excellent communication (written and verbal) and interpersonal skills. • Experience in managing vendor relationships and budgets. • Knowledge of security best practices and compliance requirements. • Work with technology leadership team and assist with scheduled changes, maintenances and unplanned incidents • Coordinates and supports disaster recovery procedures and assists in the development of disaster recovery plans • Reviews historical data for trend analysis • Departmental Requirements • Available for all critical outages by driving the team to service restoration Qualifications: • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred. • Experience: Minimum of 10 years of experience in (Insert function here) or a similar role, with at least 5 years of experience managing offshore technical teams. • Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies. • Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills. • Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. • Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. Preferred Qualifications: • Experience working in a global organization with distributed teams. • Certification in (Insert function here) • Knowledge and Certifications in ITIL, Agile and DevOps practices. About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company. How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.

The NOC Manager is responsible for the operational performance, leadership, and strategic direction of the enterprise’s 24/7 Network Operations Center. This role ensures network availability, incident resolution, team execution, and infrastructure reliability across 300+ global sites. The NOC Manager serves as both a people leader and technical enabler , driving continuous improvement, proactive monitoring, and efficient escalation workflows while aligning network operations with enterprise standards and business outcomes. Key Responsibilities Operational Leadership Manage and lead the daily operations of a global NOC supporting a multi-site, hybrid cloud environment Oversee Tier 1–3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring Serve as the highest operational escalation point for network incidents and outages Maintain and enforce 24/7 shift coverage, including staffing, scheduling, and on-call rotations Team Management & Development Directly manage NOC Analysts, Network Engineers, and the Network Reliability Engineer (NRE) Drive performance through coaching, 1:1s, skill development plans, and technical mentorship Define and track team KPIs including MTTR, SLA adherence, incident volume, and alert fatigue reduction Foster a high-performance culture built around accountability, collaboration, and continuous learning Strategy & Automation Partner with NRE to develop automation, infrastructure-as-code, and observability initiatives Identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage Champion reliability engineering practices to improve incident prevention and resiliency Lead the implementation and refinement of NOC runbooks, SOPs, and escalation procedures Cross-Functional Collaboration Act as the liaison between Infrastructure, Cloud, Security, Application, and Helpdesk teams during major incidents and network events Partner with Engineering and Cloud teams on deployments, migrations, and new service onboarding Participate in ITSM governance for incident, problem, and change management processes Reporting & Communication Own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks Deliver RCA documentation, incident debriefs, and recommendations to leadership Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity Required Qualifications Degree in Computer Science, Networking, Information Technology, or a related field 8+ years of experience in network operations or engineering roles, including 3+ years in a leadership or management position Deep knowledge of enterprise networking (TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN) Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks, and Zscaler (ZIA/ZPA) Strong understanding of network monitoring platforms (LogicMonitor, SolarWinds, PRTG, etc.) Familiarity with cloud networking (AWS VPC, Azure VNet, ExpressRoute, TGW, etc.) Experience with ITSM platforms (e.g., ServiceNow) and change management frameworks Demonstrated success managing 24/7 teams, shift coverage, and high-severity incident response Preferred Qualifications Certifications: CCNP, PCNSE, ZCCA/ZCNA, AWS/Azure Networking certs Experience managing teams with diverse roles (e.g., NOC, NRE, Engineering) across multiple time zones Exposure to infrastructure automation tools (Terraform, Python, Ansible) Strong background in SLAs, SLOs, and operational performance tracking Familiarity with ISO 27001, SOC 2, or other compliance frameworks relevant to network operations

Job Title: Senior Manager – IT Infrastructure & Operations Location: Hyderabad, India Job Summary: GTO is seeking a highly motivated and experienced Senior Manager of Infrastructure Operations to lead our dynamic and growing infrastructure team. This critical role is responsible for the reliable, secure, and efficient operation of our entire IT infrastructure, including network, servers, storage, cloud environments, and critical systems. The Senior Manager will drive operational excellence, implement best practices, manage vendor relationships, and ensure the infrastructure supports the company's strategic objectives. This position requires strong technical acumen, exceptional leadership skills, and a proactive approach to problem-solving in a fast-paced environment. The Senior Manager of Operations reports to Director of Operations. The primary responsibility to make sure the 99.99% availability is maintained across environment across 84 sites that are located in different regions across the globe. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone. Key Responsibilities: Leadership and Team Management: Lead, mentor, and develop a team of infrastructure operations engineers and specialists. Foster a collaborative, high-performing, and results-oriented team culture. Set clear performance expectations, provide regular feedback, and conduct performance reviews. Manage team schedules, on-call rotations, and ensure adequate staffing levels. Identify training and development needs within the team. Infrastructure Operations and Maintenance: Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.). Ensure high availability, performance, and stability of critical systems and services. Implement and enforce ITIL best practices for incident, problem, change, and configuration management. Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures. Manage and optimize backup, recovery, and disaster recovery processes. Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams Cloud Infrastructure Management: Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security. Implement and maintain cloud monitoring and alerting systems. Ensure compliance with cloud security policies and best practices. Security and Compliance: Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure. Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI). Participate in security audits and implement remediation plans. Collaboration and Communication: Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders. Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects. Participate in strategic planning and contribute to the development of IT roadmaps. Problem Solving and Incident Management: Lead the resolution of complex infrastructure issues and outages. Conduct root cause analysis and implement preventative measures. Develop and maintain incident response plans. Continuous Improvement: Identify opportunities for process improvement and automation within infrastructure operations. Implement solutions to enhance efficiency, reliability, and scalability. Stay current with emerging technologies and industry trends. Technical Expertise: Strong technical expertise across a broad range of infrastructure technologies, including: Server operating systems (Windows Server, Linux) Networking (TCP/IP, DNS, DHCP, routing, switching, firewalls, VPN) Storage solutions (EMC, iSilon, SAN, NAS) Virtualization technologies (VMware, NSX) Cloud platforms (AWS, Azure, GCP) – deep understanding of at least one is required. Monitoring and alerting tools (e.g., SolarWinds, Nagios, SCOM, CloudWatch, Azure Monitor) Automation tools (e.g., Ansible, Chef, Puppet, scripting languages like Python, PowerShell) Collaboration tools (O365, Zoom, Teams) Database management (Oracle, OCI, MsSQL, MySQL) Proven ability to lead and motivate technical teams. Excellent problem-solving and analytical skills. Knowledge: Working knowledge on managing Cloud operational support services (AWS and/ or GCP and/ or Azure and/ or SaaS) Working knowledge of service monitoring tools such as: SolarWinds Orion, Microsoft System Center Operations Manager, and Nagios Working knowledge of RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices Working knowledge of ServiceNow and Alert Integrations Working knowledge of Data Center Co-Location Services with heavy emphasis on monitoring Working knowledge of Change and Production Control Frameworks as set forth in the ITILv.3 library Skills: Ability to build, influence, lead and motivate effective teams towards end results Ability to work effectively with all levels of staff, clients and other IT personnel Ability to negotiate with customers to reach agreement on common goals and service levels Ability to conduct thorough root cause analysis to resolve issues Ability to create and present I&O information to executive management Experience: Minimum 5 years of experience in a global 24/7 operations role Experience in managing co-location relationships with heavy emphasis on Outsourcing relationships Experience in Cloud technologies AWS and/ or GCP and/ or Azure Experience in managing RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices Experience in analysis of complex infrastructure problems Strong interpersonal skills and the ability to effectively communicate with a wide range of stakeholders Ability to gather data, compile information, and prepare reports for Executive Management Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc. Strong understanding of ITIL principles and best practices. Excellent communication (written and verbal) and interpersonal skills. Experience in managing vendor relationships and budgets. Knowledge of security best practices and compliance requirements. Work with technology leadership team and assist with scheduled changes, maintenances and unplanned incidents Coordinates and supports disaster recovery procedures and assists in the development of disaster recovery plans Reviews historical data for trend analysis Departmental Requirements Available for all critical outages by driving the team to service restoration Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred. Experience: Minimum of 10 years of experience in (Insert function here) or a similar role, with at least 5 years of experience managing offshore technical teams. Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies. Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills. Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. Preferred Qualifications: Experience working in a global organization with distributed teams. Certification in (Insert function here) Knowledge and Certifications in ITIL, Agile and DevOps practices. About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company. How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.

Job Summary: We are seeking a skilled and proactive L2 Network Engineer to support and maintain our enterprise network infrastructure. The ideal candidate will have hands-on experience in managing switches (Meraki and Cisco ), firewalls, and wireless technologies, and will be responsible for resolving escalated network issues, performing routine maintenance, and supporting network upgrades. Key Responsibilities: Monitor and troubleshoot network performance issues (LAN/WAN/Wi-Fi). Handle escalations from L1 support and resolve complex network incidents. Configure and maintain network devices (Cisco, Fortinet, etc.). Perform network changes, upgrades, and patching as per change management policies. Maintain network documentation including topology diagrams and IP address management. Collaborate with vendors and ISPs for issue resolution and service improvements. Implement and maintain network security best practices (ACLs, VPNs, firewalls). Participate in on-call rotation and provide after-hours support as needed. Required Skills & Qualifications: 3–5 years of experience in network support or administration. ITIL certification is an added advantage. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols (OSPF, BGP). Experience with enterprise-grade switches, routers, and firewalls. Familiarity with network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). Certifications such as CCNA, CCNP, or equivalent are preferred. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: Knowledge of SD-WAN (Fortinet / Meraki). Exposure to ITIL practices and ticketing systems (ServiceNow).

Position Summary System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. The System Administrator has strong communication and customer service skills and can troubleshoot end-user support issues quickly. This role focuses on the initial intake, categorization, and assignment of incidents and alerts in a fast-paced Network Operations Center (NOC) environment. Education and Qualification Required Bachelor’s degree in project management, Business, IT, Engineering, or related field 3+ years of project management experience (industry-specific experience a plus) Familiarity with ITIL concepts (especially Incident Management). Experience with monitoring tools (e.g., N-central, Nagios, SolarWinds, PRTG). Hands-on with ticketing systems (HaloPSA, ServiceNow, ConnectWise, etc.). Strong attention to detail and ability to work under pressure. Clear communication and documentation skills. Preferred Preferred Certifications: ITIL V4 Certification Any Microsoft Certification or CCNA Soft Skills: Strong interpersonal and team collaboration skills High attention to detail and quality Ability to thrive in a fast-paced, deadline-driven environment Adaptability and a proactive mindset Responsibilities 1. Incident Intake and Initial Assessment Monitor multiple alerting systems, ticketing tools, and dashboards for new incidents and service degradation. Validate the authenticity and severity of alerts based on available information. Perform basic checks and initial investigation (ping test, service check, RDP attempt, etc.) to confirm issue before escalating. 2. Categorization and Prioritization Accurately categorize, prioritize, and assign incidents based on SLA, impact, and urgency. Tag alerts/tickets with the correct service category and client/environment details. Flag potential false positives and handle them according to standard procedures. 3. Escalation and Routing Route tickets to the appropriate support tier (L1/L2/L3), vendor, or resolver group promptly. Follow escalation protocols for high-priority (P1/P2) issues, including paging on-call staff if required. Communicate clearly and concisely with technical teams during handoffs. 4. Documentation and Ticket Quality Ensure tickets are fully documented with clear issue description, timestamps, initial actions taken, and observations. Attach logs, screenshots, or other evidence to aid in faster resolution. Update tickets with status changes and escalate any delays in resolution. 5. Monitoring and Tools Management Continuously monitor key systems (e.g., RMM, SIEM, N-central, SolarWinds, PRTG, etc.) for critical alerts. Acknowledge, suppress, or escalate alerts based on triage playbooks and severity. Report tool anomalies or gaps in alerting logic to engineering or tooling team. 6. Communication and Coordination Coordinate with internal teams, field engineers, and service desk for updates or verifications. Notify triage lead or incident manager in case of recurring or widespread issues. Communicate incident status to stakeholders when required, especially during major outages. 7. Process Adherence and Continuous Improvement Follow NOC SOPs and triage workflows strictly to ensure standardization. Participate in triage quality reviews and provide feedback for improving alert handling. Our Culture and You What does the day in life look like for System Administrator? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose. Why work with us – IT BY DESIGN IT By Design is a leading provider of comprehensive IT solutions, specializing in managed services, cloud solutions, cybersecurity, and more. Headquartered in the US with global teams in the Philippines and India, we focus on innovation, collaboration, and customer-centricity. We are dedicated to empowering businesses with cutting-edge technology solutions. Creating a team of life-long learners and with an employee-first approach, we offer a dynamic and collaborative work atmosphere which fosters a big, small company feel. We place emphasis on building meaningful relationships leading to a people/community-focused environment. And through our dedication to our clients, there is a huge value in adding to others’ lives. Our Core Values Humility: We approach every interaction with openness and respect, valuing the perspectives of others. Accountability: We take ownership of our actions and outcomes, ensuring reliability and trustworthiness in all that we do. Positivity: We maintain an optimistic and enthusiastic attitude, inspiring others and fostering a supportive work environment. Passion: We are deeply committed to our work, driven by a genuine enthusiasm for making a difference and delivering exceptional results. Your community: We prioritize the well-being and success of our community, contributing positively to the lives of those around us.

Job Title: Network Engineer Location: Hybrid-Hyderabad/Mumbai/Pune/Bengaluru/Chennai About the Job: The Network Engineer role focuses on managing hybrid cloud and on-premises network infrastructures. It requires advanced expertise in AWS VPC, routing protocols, firewalls (Checkpoint and Cisco ASA), Meraki Wi-Fi, Big-IP F5 LTM/APM appliances, and Single Sign-On (SSO) technologies. This role involves coordinating with department teams to build, manage, and optimize both cloud and on-premises network solutions to ensure scalability, security, and high performance. What you will do: AWS Cloud Network Architecture: Design, implement, and manage AWS VPC, including transitive VPC, Transit Gateway, Direct Connect, Virtual Private Gateway (VGW), VPN, IPSec, Security Groups, Network ACLs, and ASM for robust and secure cloud-based networking. Routing Protocols and Network Design: Configure and manage routing protocols such as OSPF, EIGRP, BGP, RIP, PBR (Policy-Based Routing), Route-Filtering, Redistribution, Summarization, and Multicast Routing to ensure optimized data flow within cloud and on-premises networks. Firewall Management: Manage and configure Checkpoint Firewalls for both cloud and on-premises environments, including policy management, traffic filtering, and security auditing. Implement AWS security best practices, including configuring security groups, NACLs, and AWS firewalls to enforce network security. AAA Architecture: Implement and manage AAA (Authentication, Authorization, and Accounting) services using RADIUS and TACACS for secure access control across network devices. Big-IP F5 LTM & APM Management: Configure and manage Big-IP F5 Local Traffic Manager (LTM) and Access Policy Management (APM) cloud edition appliances for load balancing, traffic management, and high availability of cloud-based applications. Network Protocols: Strong expertise in network protocols such as IP, TCP, UDP, ICMP, NAT, DNS, DHCP, SNMP, IPSec, SSL, HTTP, SSH, SIP, RTP, QoS, and AAA for robust network operations. Meraki Wi-Fi Deployment: Deploy and manage Meraki Wi-Fi solutions, configure 802.1x, EAP-PEAP for secure wireless authentication, and manage Meraki MS, MX, and MR devices for network access, security, and monitoring. Single Sign-On (SSO): Strong understanding and hands-on experience with Single Sign-On (SSO) architecture and protocols (e.g., SAML 2.0, OAuth 2.0, OpenID Connect). Implement and manage Okta for SSO integration across enterprise applications, ensuring seamless user authentication and access management. VPN & Secure Connectivity: Manage and optimize site-to-site VPNs and IPSec tunnels to securely connect cloud resources with on-premises infrastructures. Manage Cisco VPN solutions, ensuring reliable, secure connectivity between distributed networks. Network Monitoring & Troubleshooting: Monitor and troubleshoot network performance using AWS CloudWatch, Meraki Dashboard, SolarWinds OpManager and Wireshark to identify and resolve connectivity, performance, and security issues across the hybrid network environment. Network Vulnerability Mitigation: Identify, assess, and mitigate vulnerabilities in both cloud and on-premises networks to ensure security and compliance. Collaborate with security teams for penetration testing, risk assessments, and incident response. Audit/SIEM Solutions: Implement and manage IPS/IDS, Nessus, Anti-virus, and vulnerability management tools to monitor and respond to security incidents. Use SIEM tools for threat analysis, network monitoring, and compliance with security standards. Automation & Infrastructure as Code: Utilize Terraform, AWS CloudFormation, and other Infrastructure as Code (IaC) tools to automate the deployment of cloud and on-premises network resources, ensuring consistency and repeatability. Collaboration and Documentation: Collaborate with cross-functional teams to ensure network scalability, high availability, and disaster recovery. Maintain clear, comprehensive documentation for network configurations, security policies, troubleshooting guides, and architectural designs. Who you are: Education & Experience: Bachelor’s degree in computer science, Network Engineering, or a related field, or equivalent work experience. 5+ years of experience in AWS cloud networking, with a focus on VPC, Transit Gateway, Direct Connect, VGW, VPN configurations, and on-premises network switching and routing (Cisco, Meraki, etc.). Technical Skills: Strong experience with Checkpoint firewalls and Cisco ASA firewalls. Extensive knowledge and hands-on experience with routing protocols such as OSPF, EIGRP, BGP, RIP, and MPLS. In-depth experience with Meraki devices (MX, MS, MR), including Wi-Fi deployments, 802.1x, and EAP-PEAP. Experience with Big-IP F5 LTM/APM cloud edition for load balancing and application traffic management. Expertise in WAN technologies such as Ethernet, MPLS VPN, Frame Relay, T1/T3, and OC standards. Strong proficiency in networking protocols such as TCP/IP, DNS, DHCP, NAT, SNMP, SSL, HTTP, RTP, SIP, and QoS. Hands-on experience with AAA (RADIUS/TACACS) architecture and security protocols. Familiarity with WAN optimization technologies and best practices for optimizing network performance. Proficiency in VPN technologies (site-to-site and remote access) and secure network connectivity. Proficient in network vulnerability mitigation, including vulnerability assessment, patch management, and risk management. Strong experience with penetration testing, risk assessments, and incident response processes to identify and address security weaknesses in both cloud and on-premises environments. Experience with Audit/SIEM solutions (e.g., IPS/IDS, Nessus scanning, Anti-virus, vulnerability management) for real-time network monitoring and threat detection Cisco certifications such as CCNA, CCNP, or equivalent networking certifications are required AWS Certification (e.g., AWS Certified Advanced Networking – Specialty, AWS Certified Solutions Architect – Associate) is highly preferred. Soft Skills: Able to assist non-technical users with technical issues and simplify complex concepts for both technical and non-technical stakeholders. Comfortable handling diverse tasks and adjusting priorities in a dynamic environment. English Languageproficiency is required to effectively communicate in a professional environment. Excellent communication skills are a must. Strong problem-solving skills and a creative mindset to bring fresh ideas to the table. Shoulddemonstrateconfidence and self-assurance in their skills and expertise enabling them to contribute to team success and engage with colleagues and clients in a positive, assured manner. Should be accountable and responsible for deliverables and outcomes. Should demonstrateownership of tasks, meet deadlines, and ensure high-quality results. Demonstrates strong collaboration skills by working effectively with cross-functional teams, sharing insights, and contributing to shared goals and solutions. Continuously explore emerging trends, technologies, and industry best practices to drive innovation and maintain a competitive edge.

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: We seek a talented and motivated Software Engineer to join our Observability Platform team. In this role, you’ll contribute to developing scalable, resilient, and real-time observability solutions that help companies monitor and optimize their distributed systems. You’ll work with cutting-edge cloud infrastructure, distributed systems, and high-scale data processing, collaborating closely with cross-functional teams to deliver impactful solutions. Your Impact: System Development: Design, develop, and maintain components of our observability platform using Kotlin and/or Java. Distributed Systems: Implement high-volume telemetry data processing systems, ensuring scalability, performance, and reliability. Code Quality & Best Practices: Write clean, efficient, and maintainable code, adhering to industry best practices and participating in code reviews. Collaboration: Work closely with product managers, and senior engineers to deliver features aligned with business goals and technical requirements. Troubleshooting & Optimization: Identify and resolve performance bottlenecks in distributed systems and improve platform resilience. Continuous Improvement: Contribute to technical discussions, architecture decisions, and process improvements within the team. Your Experience: Experience: 3+ years of software engineering experience, preferably in distributed systems or observability platforms. Programming Languages: Proficiency in Kotlin and/or Java. Full-stack experience is a plus. Cloud-Native Expertise: Familiarity with cloud platforms (AWS, GCP, or Azure) and cloud-native technologies (Kubernetes, Docker, etc.). Data Systems: Experience with SQL/NoSQL databases and real-time data processing. System Design: Understanding of scalable system design and microservices architecture. Problem-solving: Strong troubleshooting skills and the ability to optimize performance in complex systems. Collaboration: Excellent teamwork and communication skills, with a proactive mindset. Preferred Qualifications Familiarity with observability concepts (metrics, logging, tracing). Experience with frontend frameworks or modern frontend development is a plus. Contributions to open-source projects or community involvement. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Key Responsibilities Install, configure, and maintain routers, switches, firewalls, wireless access points, and other networking hardware. Monitor network performance and troubleshoot issues related to connectivity, latency, bandwidth, and hardware/software failures. Manage and support LAN, WAN, and Internet connections, ensuring 24/7 uptime and redundancy. Administer firewalls, VPNs, and network security policies to ensure data integrity and compliance. Perform regular network maintenance and system upgrades including patches, hotfixes, and firmware updates. Manage user access, permissions, and network policies in accordance with IT and security standards. Conduct regular network security audits and assist in vulnerability assessments. Maintain network documentation including diagrams, configurations, and change logs. Collaborate with vendors, service providers, and IT staff for network-related procurement and Provide technical support to users on network-related issues and escalate where needed. Ensure backup and disaster recovery systems are in place and regularly Skills & Qualifications : Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 7 years of hands-on experience in network administration and support. Strong knowledge of TCP/IP, DNS, DHCP, VPN, VLAN, routing protocols (OSPF, BGP), and subnetting. Experience with Cisco, Fortinet, Palo Alto, or similar networking equipment. Proficient in managing Windows and/or Linux-based network environments. Understanding of cybersecurity best practices and firewall configurations. Experience with network monitoring tools (e.g., PRTG, SolarWinds, Nagios). Strong troubleshooting and analytical skills. Excellent written and verbal communication Certifications : CCNA / CCNP (Cisco Certified Network Associate / Professional) CompTIA Network+ Fortinet NSE Certifications Microsoft Certified : Azure Network Engineer Associate (optional, if cloud exposure is needed) Nice To Have Exposure to cloud networking (AWS, Azure, GCP). Knowledge of VoIP, video conferencing systems, and unified communications. Experience in ITIL-based service environments (ref:hirist.tech)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Role Overview We are seeking a dynamic and experienced GSI Partner Business Leader responsible for leading a team building, expanding, and managing key GSI partners, driving revenue growth, solution adoption, and strategic alignment. This role is pivotal in scaling SolarWinds’ observability business by building, managing, and growing high-impact partnerships with top-tier GSIs (such as Accenture, Infosys, Wipro, TCS, and others). The ideal candidate has a successful background with global GSIs and enterprise software sales (preferably observability or infrastructure software), with demonstrated success and expertise developing and activating GSI partners, building executive relationships, and scalable GSI programs and initiatives. The candidate must also have experience with forecasting with accuracy, dealing with inspection, and sales predictability. This role requires an entrepreneurial mindset, strategic selling experience, and a deep understanding of how GSIs operate and drive influence in enterprise buying decisions. The ideal candidate has also operated in a matrixed organization, aligning with sales on key opportunities. Key Responsibilities Define and execute a global GSI partner strategy aligned to corporate growth objectives. Own and drive revenue growth through GSI partnerships across global markets, aligned to SolarWinds’ go-to-market strategy. Stay abreast of industry trends, competitive landscapes, and partner developments to refine the strategy. Develop global GSI partnerships executing on strategic joint business plans, focusing on scalable enablement and pipeline build with strategic co-selling motions/account alignment, solution co-creation, and sales execution. Build and maintain executive-level relationships with key GSIs. Conduct relationship mapping, driving partnership influence across key practice areas, executives, technical resources, marketing, and account owners. Leads GSI enablement strategies,s ensuring partners are trained and certified on company offerings or managed services. Build pipeline predictability by implementing rigorous forecasting and reporting practices; ensure transparency across partner-influenced and partner-sourced deals. Drive global coordination with field sales teams to ensure consistent GSI engagement and execution across key regions (India, ASEAN, Pacific, EMEA, Americas). Successfully influence the full sales cycle, from opportunity identification and qualification through to closure—working with cross-functional teams (Marketing, Channel, Product, Sales Ops). Conduct regular business reviews with internal stakeholders and GSI partners to assess progress, resolve blockers, and refine strategy driving pipeline and revenue growth. Work closely with sales, marketing, product, and customer success teams to ensure proper alignment and customer outcomes. Evangelize the SolarWinds Observability platform, articulating value propositions in the context of GSI-led digital transformation initiatives. Hire, coach, and develop a global GSI team of channel managers to support the GSI strategy aligned to the SWI mission, values, and growth objectives. Lead and empower a global team, driving strong employee engagement, professional development, and results. Required Qualifications 15+ years of enterprise software sales or alliance leadership experience, with at least 5 years in a role managing GSIs or strategic partners. Proven success in building revenue-generating alliances with GSIs—deep understanding of their sales models, incentives, and decision processes. Experience developing co-sell and joint GTM motions. Strong command of sales forecasting, pipeline management, and deal inspection methodologies (e.g., MEDDIC, Command of the Message, etc.). Track record of exceeding revenue targets through partner-driven sales motions. Excellent executive presence and ability to influence stakeholders both internally and externally. Strong collaboration, communication, and negotiation skills; experience working in matrixed organizations. Domain knowledge in Observability, IT Operations, Cloud Infrastructure, or adjacent technologies is highly desirable. Preferred Qualifications Prior experience in fast-paced SaaS or high-growth tech companies. Familiarity with Salesforce, Clari, and other forecasting or partner management tools. Global experience or exposure to multiple geographies (especially India, ASEAN, and North America). Why Join Us? At SolarWinds, you’ll be part of a company that values simplicity, accountability, and collaboration. You’ll work with some of the brightest minds in tech and alliances and have the chance to shape how the world’s leading GSIs partner with us to modernize IT and observability for global enterprises. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

As an experienced Cloud Monitoring & SOC Specialist, you will be leading the optimization and integration of the monitoring ecosystem. Your passion for transforming data into actionable insights and reducing alert fatigue will be instrumental in this role. Your responsibilities will include consolidating and integrating various tools such as SolarWinds, Instana, Google Cloud Operations, VMware Log Insight, and Rapid7 into a unified monitoring ecosystem. You will architect clear and efficient monitoring and incident-response workflows, implementing centralized AI-driven alerting to minimize noise and accelerate detection. In addition, you will be responsible for developing methods for proactive monitoring and continuous improvement by learning from incidents and iterating on processes. Configuring and maintaining essential NOC/SOC dashboards and monthly capacity reports for leadership visibility will also be part of your role. To qualify for this position, you should have deep technical expertise with 8-10 years of experience in monitoring architecture, tool integration, and SOC operations. Hands-on experience with infrastructure monitoring, APM, cloud (GCP), centralized logging, and SIEM solutions is required. Familiarity with tools such as SolarWinds, Instana, Google Cloud Operations, VMware Log Insight, and Rapid7 is considered a strong advantage. A proven track record of designing effective alert rules, incident-response playbooks, and automated workflows is essential. Experience in writing and refining monitoring procedures, SLAs, runbooks, and regular capacity/performance reports is also required. Strong communication skills and the ability to collaborate with DevOps, SecOps, and IT teams to drive continuous improvement are key attributes for success in this role.,

Senior Network Engineer Exp: 10+yrs Remote (Anywhere in India) Full-time permanent position with Vivid Edge Corp. The Senior Network Engineer is HIGHLY SKILLED in all areas of Network based technologies. This individual must have extensive background in Cisco. The Senior Network Engineer will be responsible for designing, planning and implementing high level as well as departmental projects with little or no supervision. Such projects include, but are not limited to, the configuration, installation and troubleshooting of routers, switches, wireless controllers and firewalls as well as implementation and support of Cisco Prime, Cisco Defense Orchestrator (CDO), DNA-Center (DNA-C), Solarwinds Orion along with other network related programs. Additionally, this position will be responsible to research, evaluate and recommend software, hardware or cloud technologies that will support business needs. Interaction with different business groups is essential within this role and requires an understanding of multiple business segments and IT’s impact on their functions (e.g. Healthcare, LifeScience and Contract Sterilization, finance, regulatory and audit). Professionalism and cooperation when working with customers, team members and management is imperative. The Senior Network Engineer is also responsible for providing escalation support and troubleshooting for incidents reported by system monitoring, change requests, users support tickets or networking with IT peers. After hours support will be required. Technical proficiency - HIGHLY SKILLED. (Extensive Background in Cisco/CCNP Certified) a. LAN: Must have hands-on experience in i. Layer 1 media – fiber & copper connectivity ii. Layer 2 topologies – Ether-channel, STP, VLAN & VTP, Port Security, dot1x implementation iii. Layer 2&3 protocols - CDP,DTP & IP iv. Cisco Switch Models: Catalyst 3850, Catalyst 9000, Catalyst 4500, Catalyst 6800, Nexus 7k & 9k v. OS - Cisco IOS vi. Configuration, Installation, Troubleshooting & Support b. WAN: Must have hands-on experience in i. Layer 1 media – fiber & amp; copper connectivity ii. Layer 2 topologies – PPP, MLPPP, & ELAN iii. Layer 3 protocols – IP, MPLS iv. Routing Protocols – EIGRP,OSPF,BGP iv. Configuration of WAN Routers v. Troubleshooting WAN and Routing Issues alongside ISP vi. Softwares upgrade vii. Security - ACLs viii. Cisco Router Models: 1900, 2900, 3900, 4K and above models c. WLAN: Must have hands-on experience in i. Configuration of Cisco Embedded and Controller Models Architecture ii. Captive/Guest portal creation iii. Installation,Troubleshooting & Support iv.Software upgrades v. Cisco & Meraki d. Security Must have hands-on experience in i. Configuration, Implementation & Support ii. Upgrades iii. Cisco ASA, FTD 1k, 3k and higher models iv. FDM/FMC management skills v. Remote Access & S2S VPNs, Tunnel Creation, Troubleshooting & Support vi. Cisco ISE e. SD-WAN Cisco Viptela i. Must have knowledge & handson with Overlay, Underlay, OMP, BFD,TLOC, DTLS/TLS ii. Configuration iii. Implementation iv. Upgrades v. 8k and higher model devices f. Data Center Networking: i. Must have knowledge & handson with Configuration,Installation, Troubleshooting & Support ii. Software upgrades iii. OS – Cisco NX-OS, DCNM iv. Cisco Switch Models: Nexus 9K product line g. Orion Monitoring i. Manage and unmanage Nodes via Orion ii. Automation- Scripts creation and execution iii. Node/Interface Addition, Modification and Removal iv. Scheduling device Backups

Network Automation & Orchestration: Develop low-level automation using Ansible, Terraform, Python, and Puppet to configure routers, switches, firewalls (Cisco, Arista, Palo Alto), and enforce policy-driven changes across hybrid environments. Core Network Engineering: Hands-on expertise in Layer 2/3 protocols (MPLS, BGP, OSPF, VRRP, STP, VLANs) and physical/logical infrastructure design for large-scale, multi-region enterprise networks. Infrastructure as Code (IaC): Implement version-controlled, repeatable network provisioning using Terraform modules, YAML-based configs, and Git workflows to manage complete network lifecycles. Cloud Network Provisioning: Automate and manage cloud-native networking (VPCs, subnets, route tables, VPNs, Direct Connect, Transit Gateway, firewalls, NACLs, Security Groups) in AWS, Azure, and GCP. CI/CD for Network Ops: Integrate network changes into CI/CD pipelines (Jenkins, GitLab CI) for test-driven deployments with linting, validation, rollback, and minimal operational downtime. Internet & Perimeter Security: Configure and manage internet-edge security layers (firewall policies, DDoS protection, IPS/IDS, web proxies) and ensure secure ingress/egress traffic flows. Monitoring, Telemetry & Auto-Remediation: Deploy NMS/telemetry tools (SolarWinds, Prometheus, InfluxDB) and write custom scripts for real-time alerting, anomaly detection, and event-driven remediation. Troubleshooting & Packet Analysis: Perform low-level debugging using packet captures (Wireshark/tcpdump), flow telemetry, syslog, and routing table state analysis to resolve incidents in multi-vendor networks. Cross-Functional Collaboration & Documentation: Collaborate with CloudOps, DevOps, Security, and platform teams to align network architecture with application needs. Maintain up-to-date HLD/LLD, runbooks, topology maps, and compliance records. Innovation & Optimization: Evaluate SDN, SASE, Zero Trust, and AI-based networking solutions to continuously improve agility, reliability, and performance of the network ecosystem.

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 2 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. Qualifications What you will be doing Must have a bachelor’s degree A minimum of 3 Years - 5 years of experience working in Infrastructure Support or NOC Strong Knowledge of Cloud technologies, SQL & CRM based applications Strong troubleshooting & analytical skills Strong Knowledge of various monitoring tools like SolarWinds, BMC etc. Strong Knowledge of ITIL Strong Oral & Written communication skills Ability to multi-task and prioritize workload Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Strong Customer Handling experience preferred Responsibilities What will make you successful Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and remediate issues Documentation, recording and updating incident details in ITSM tool. Responsible for maintaining NOC related reports. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team’s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage requests / incidents assigned by Leads/Manager

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 1 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED ) The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. Qualifications What you will be doing Must have a bachelor’s degree A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC Basic Knowledge of Cloud technologies, SQL & CRM based applications Basic troubleshooting & analytical skills Basic Knowledge of various monitoring tools like SolarWinds, BMC etc. Basic Knowledge of ITIL Ability to multi-task and prioritize workload Good Oral & Written communication skills Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Customer handling experience preferred Freshers with Strong knowledge & certification will be preferred Responsibilities What will make you successful Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and remediate issues Documentation, recording and updating incident details in ITSM tool. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team’s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage requests / incidents assigned by Leads/Manager Hyland’s Offering We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement – Volunteer time off (12h/year). Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Job Summary Partners with various levels of People team members and their internal stakeholders to provide guidance and expertise on HR business processes, from process design through to process execution. Creates project plans, ensures adherence to project schedules, and maintains a systems orientation. Works effectively with peers to set technology priorities and conducts long-term planning. Serves as a technical point-of-contact for the assigned functional area and assists subject matter experts with ensuring data integrity, testing system changes, report-writing, and analyzing data flows for process improvement opportunities. Demonstrates and applies strong analytical skills when responding to inquiries and taking on new challenges. Job Responsibilities 3-5 years of implementation experience with SAP SuccessFactors. Must have functional expertise in Time Management from design, configuration, and testing in a global implementation. Strong knowledge of workflow, business rules, and approvals. Employee Central, ONB, and any other modules are nice to have. Understand the as-is environment and advise on the strategic and tactical roadmap with suitable solutions Work with business partners to understand requirements and deduce work products and deliverables, followed by solution design and configuration of SuccessFactors products. Contribute to the development of technical project documents and/or review third-party documents. Exceptional handling of confidential data Strong process improvement skills. Serve as a resource for less-experienced analysts, sharing best practices. Continually assess current and upcoming People technology, identify and recommend systems/process improvements, and deliver technological solutions that support operational excellence. SAP certification in Time Management is strongly preferred. Bachelor’s degree or equivalent combination of education and experience. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice