1118 Solarwinds Jobs - Page 11

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

We’re seeking an experienced SQL Server DBA / Developer with 5–8 years of hands-on expertise to join our dynamic team. This role is key to ensuring the performance, reliability, and scalability of our database infrastructure, while continuously driving automation and operational efficiency What You Will Be Doing Install, configure, and maintain relational Database environments in alignment with industry best practices and organizational standards. Optimize database performance through tuning, indexing, and query optimization; manage backup and recovery strategies to ensure data integrity and availability. Implement and enforce robust security controls, including access management, encryption, and auditing, to safeguard sensitive data. Prioritize and propose automated solutions over manual controls as a mandatory practice, ensuring consistency, efficiency, and reduced operational risk. Collaborate with development, DevOps, and infrastructure teams to design and implement scalable, high-performance database solutions. Monitor, troubleshoot, and resolve database issues to ensure high availability, reliability, and minimal downtime. Support deployment activities and provide production support for enterprise-scale systems, including incident response and root cause analysis. Drive automation initiatives to streamline routine database administration tasks using PowerShell, T-SQL, or other industry-standard tools. Ensure compliance with data governance frameworks, security policies, and internal standards, including documentation and audit readiness What You Will Likely Bring 5–8 years of hands-on experience as a SQL Server DBA and/or Developer in enterprise environments. Advanced proficiency in T-SQL, including complex query development, performance tuning, and indexing strategies. Deep understanding of SQL Server architecture, internals, and high availability solutions such as AlwaysOn Availability Groups, clustering, and replication. Strong scripting skills in PowerShell for automation, monitoring, and administrative task optimization. Experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) is a plus. Familiarity with backup and recovery frameworks, including Ola Hallengren’s scripts and third-party tools. Solid grasp of database security best practices, including authentication, authorization, encryption, and auditing. Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams. What Could Set You Apart Willingness to participate in on-call rotations and support production incident management as part of a shared responsibility model. Ability to adopt and integrate automation tools such as Ansible, Terraform, or Python to enhance operational efficiency and consistency. Exposure to major cloud platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Familiarity with modern monitoring and observability tools, such as Datadog, SolarWinds, or equivalent platforms. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Chaithra D B

Location: Pune, India Model of Work: Hybrid/Remote Hours of Operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Job Purpose: We are looking for a systems administrator with a background in the implementation and operational support of an Application Service Provider style environment. Our team's mission statement is to provide our customers with exceptional and reliable access to our products and services, acting as the conduit between the outside world (the Internet) and our data center infrastructure. As part of the team, you’ll be working with a variety of products from the likes of VMware, Windows, Pure Storage, plus a mix of technologies to help deliver our mission statement. What You Will Do: Infrastructure Monitoring: to monitor core infrastructure and systems, proactively addressing alerts, optimizing performance, and preventing outages. High Availability: Ensure a secure and highly available environment (99.9% uptime) for our customers using, monitoring, and optimization. 24x7 On-Call Rotation: Participate in a 24x7 on-call rotation and streamline incident response. Issue Resolution: Exercise independent judgment to analyze, troubleshoot, and resolve system issues, particularly within VMware environments and the underlying hardware infrastructure. Escalated Support: Assist with escalated system issues related to virtualized system infrastructure. System Documentation: Maintain, review, and continuously improve system documentation. IT Systems Point of Contact: Act as the primary point of contact for queries related to our IT systems, including VMware, SAN and Cisco UCS hardware And other duties as assigned What To Bring: Certifications: Preferred: VMware VCAP or Nice to Have: Cisco Data Center Certificates. VMware Expertise: Proven experience managing large VMware environments with 5000+ VMs, 250+ Hosts. Proficient in patching, deploying, and maintaining VMware environments, ensuring peak performance. Technical Skills: Experience with Cisco UCS Tech Stack and Dell Servers. Understanding of Storage Providers (HPE Nimble, Netapp, PURE), Storage Networking, including iSCSI and Fibre Channel. Hands-on experience with ticket management and troubleshooting. Proficiency with VMware ESX 8.0+ and the Microsoft Server ecosystem (2016-2019), including AD, DNS, DHCP, GPO, CA, DFSR, and other services. Experience in managing and responding to alerts using tools like SolarWinds, vSphere, PRTG or vRealize Operations. Nice To Have: Linux Experience Citrix Experience VMware vRealize / Aria Additional Details Hours of operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) Remote Work: Position is open for remote work if candidate has the resources available to be productive at home. Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement :At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Strong understanding of network monitoring protocols, including SNMP and NetFlow. Proficiency in networking protocols such as TCP/IP, BGP, OSPF, MPLS, VLANs, VPNs, WLANs, and SD-WANs. Expertise in working with networking devices from OEMs

Senior DBA Developer Experience: 5 Years Location: Bengaluru, Chennai, Hyderabad, Kochi, Noida, Pune, Trivandrum Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps 3) Ability to work on an elevated server ticket and solve 4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc. 6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. 7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements 9) Monitoring:a. Skills in monitoring of infrastructure and application components 10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa. 11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations

· Good verbal and written communication skills to be able to clearly & effectively communicate with clients based out of the US / Europe / India. · Should possess a good knowledge in the Linux Administration to be able to tackle L1 & L2 tickets. And a hands-on & recent experience in installing, configuring, and maintaining RHEL or RHEL based distros like CentOS / Rocky Linux / Alma Linux is a must. · Should possess a good knowledge & have hands-on experience in setting up local file systems(ext4, XFS etc), shared file systems (NFS etc) and maintaining them including troubleshooting all the issues related to them. Should possess good knowledge in Linux file permissions. · Should possess a good knowledge in Linux networking, including setting up network interfaces, routing, firewall (iptables) for various scenarios and be able to troubleshoot any network issues at OS level. · Should have a good knowledge in Linux / Unix user management, local / LDAP / NIS etc and how to integrate external user databases like AD with Linux. · Should possess a good knowledge & hands-on experience in Ansible & scripting (bash or python). · Should have hands-on experience with any monitoring tools like zabbix, prometheus, solarwinds etc and ticketing tools like JIRA, github / gitlab issues etc. · Should possess the ability to understand new concepts & technologies quickly and should also have good troubleshooting & analyzing skills to work with minimum supervision. · Should possess a basic understanding of version control systems like Git & git repo hosting websites like GitHub. And should also have a basic understanding of DevOps concepts & DevOps tools like Jenkins / GitLab. · Should possess at least a basic knowledge & some exposure at workplace to at least one of the major cloud service providers (AWS / Azure / GCP). · Should be willing to explore & learn new technologies as per the projects' requirements and come up with suggestions / solutions for the issues at hand. · Should be willing to work flexible hours & contribute to the improvement of processes within the team and to be a team player. Job Type: Full-time Pay: ₹244,505.36 - ₹1,194,112.28 per year Work Location: In person Speak with the employer +91 7799816682

Job Title: Network Administrator Location: Hyderabad Experience: 1–3 Years Job Type: Full-Time Job Summary: We are looking for a reliable and detail-oriented Network Administrator with 1–3 years of experience to support, configure, maintain, and upgrade our organization's network infrastructure. The ideal candidate will ensure the integrity and high availability of network resources while maintaining security and performance. Key Responsibilities: Install, configure, and support LAN, WAN, and internet systems or a segment of a network system. Monitor network performance and ensure system availability and reliability. Troubleshoot network problems, outages, and coordinate with vendors or service providers as needed. Configure and support firewall, routers, switches, and wireless infrastructure. Maintain network documentation, logs, and procedures. Ensure network security and connectivity through firewalls, VPNs, and antivirus policies. Perform regular backups and implement disaster recovery measures. Collaborate with IT support teams to resolve hardware/software issues related to networking. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or a related field. 1–3 years of experience in a similar role. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Hands-on experience with routers, switches, firewalls, and wireless access points. Experience with tools such as Wireshark, SolarWinds, or similar network monitoring tools. Strong troubleshooting and analytical skills. Job Type: Full-time Work Location: In person

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 5 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

Key Responsibilities: Design, implement, and manage LAN/WAN infrastructure using Cisco routers and switches. Configure and troubleshoot routing protocols (OSPF, EIGRP, BGP) and VLANs. Maintain network performance by performing regular monitoring and analysis. Implement network security measures including firewalls, VPNs, and ACLs. Provide Level 2/3 support and troubleshoot issues related to network outages and performance. Manage Cisco wireless infrastructure and network hardware lifecycle. Collaborate with IT and support teams for project implementation and changes. Ensure documentation is up to date for all network diagrams, configurations, and processes. Requirements: Bachelor's degree in Computer Science, IT, or related field. Cisco Certification – CCNA (mandatory); CCNP/CCIE (preferred). 2+ years of experience in a network engineering role. Strong knowledge of Cisco IOS, network protocols, and security practices. Experience with monitoring tools (e.g., SolarWinds, PRTG). Good communication skills and ability to work independently or in a team. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Position: Senior Network Engineer Location: Ahmedabad, India Employment Type: Full-time Seniority Level: Senior Industry: Information Technology & Services | Computer Networking | Software About Ray Ray is an innovation-driven technology company redefining enterprise networking. We build secure, cloud-managed connectivity solutions—including SD-WAN, Wi-Fi, and NGFW—tailored for modern distributed enterprises. Our platform is trusted by large BFSI, retail, education, and hospitality organizations. Qualifications & Certifications Advanced Certifications: CCNP, CCIE, Red Hat, or equivalent industry credentials Experience 5+ years of hands-on experience in enterprise networking Proven track record in leading SD-WAN and Wireless network architecture and deployments Experience in handling critical escalations, driving RCA, and mentoring teams Work Schedule Monday to Saturday (10 AM to 7 PM India Time) Extended availability required for high-priority escalations and deployments Flexibility to transition to a 5-day rotational shift schedule in the future, based on business needs Key Responsibilities A. Network Architecture & Escalation Management Lead design and deployment of complex SD-WAN and Wireless network solutions Own RCA and resolution of high-impact issues; guide L3 support activities Function as the senior escalation point for internal teams, partners, and SIs Align network strategies with business needs and compliance standards Act as a technical advisor in key enterprise engagements and partner enablement programs B. Technical Leadership & Collaboration Guide junior engineers and partner teams on best practices and troubleshooting Collaborate with product engineering to provide structured technical feedback Standardize implementation frameworks across regions and verticals Represent networking in cross-functional initiatives (cloud, security, performance) C. Deployment & Optimization Lead full-cycle deployments: design, POC, rollout, performance optimization Ensure operational excellence through documentation and governance of standards Evaluate network management and monitoring solutions for proactive performance insights Core Technical Skills Deep understanding of: DNS, DHCP, VPN, IPSEC, BGP, OSPF, HSRP, 802.11, 802.1x, SNMP Experience with enterprise firewalls (Sophos, Palo Alto, Fortinet, pfSense) Hands-on with L2/L3 switching and routing using Cisco, Juniper, HP Knowledge of cloud networking : AWS, Azure, hybrid connectivity models Integration with identity-based authentication (Cisco ISE, AD, Radius, LDAP) Familiarity with network automation and scripting (e.g., Python, Ansible) Use of tools like Wireshark, SolarWinds, Cisco Prime, Panorama for diagnostics Strong technical documentation and communication skills What You Bring Ownership mindset and problem-solving leadership Ability to work across technical and business teams Experience mentoring engineers and improving support maturity Passion for scalable, secure, and modern networking Why Join Ray? Be a key contributor to India’s next-gen cloud-managed networking platform Lead large-scale projects and influence product direction Competitive compensation, high-growth environment, and innovation-led culture Email: hr@ray.life

Job Role ‍ Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. ‍ What you'll be responsible for? ‍ Design and development of security policies, standards, and procedures in accordance with organization goals. Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions. Responsible for Incident Management life cycle & Service requests fulfilment Responsible for Incident logging, accurately tracks and documents all incidents. Adherence to the process compliance Adherence to the SLAs defined for the platform, Service uptime. Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members. Responsible to develop SOP documents. Ability to deep dive into identifying the root cause of various service-impacting events and optimizing. Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues To ensure the maximum possible service availability and performance of the platforms Responsible for continuous improvement of the process science. ‍ Qualification and other skills ‍ Experience of 5- 8 years in NOC Experience in Alert/Incident Management and a good understanding of SLAs Troubleshooting, Problem-solving & Strong presentation skills Analytical and communication skills ‍ What you'd have? ‍ Strong knowledge of Linux, Network & database querying Knowledge of asset management Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. Strong Linux, Networking, Log analysing, and database querying skills. Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards. Experience in alerts mitigation & optimization - Knowledge of the ITIL framework Hands-on exp with observability tools will be an added advantage. Must have expertise in maintaining/updating asset management. Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking. ‍ Why join us? ‍ Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. ‍ We champion diversity and are committed to creating an inclusive environment for all employees ‍ https://www.tanla.com ‍

• Receive incoming calls and track all received requests in incident management system • Categorize incident based on criticality and priority • Ensure all the incidents are responded to and closed and tracked the SLA breaches • Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them • Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs • Ensure incident logs are updated frequently and escalate incidents as required • Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations • Excellent troubleshooting knowledge on remote desktop related issues • Knowledge of User provisioning in Windows Active Directory, Password reset • Excellent troubleshooting Email and MS outlook related issue • Basic troubleshooting printer and printing related issue • Experience in monitoring tools like SCOM, SolarWinds, Nagios • Hands on experience in Desktop application installation and configuration • Experience Folder NTFS Share permission management • Knowledge of troubleshooting VPN Issues • Knowledge of setup and configuring Webex meetings for end user devices

1. Candidate should have 6 to 10 years of working experience on Cisco high end devices like Routers, Switches (Catalyst & Nexus), & firewalls, other technologies than Cisco added advantage. 2. Having hands on experience on Cisco switches and Firewalls ( Palo Alto) 3. Candidate should have hands on knowledge of GCP cloud network (1 to 2 yrs) 4. Candidate should have knowledge of SD-WAN 5. Able to understand the concepts of Radius / NTP / SNMP / line parameters and DHCP to configure the new switches or standardize the old switch configuration accordingly. 6. Upgradation and new installations of Cisco Switches and palo alto firewalls. 7. Having good knowledge and problem-solving ability of day to day working in client environment. 8. Need to have knowledge of routing protocols like EIGRP/ OSPF & BGP. 9. Having exposure to ticketing system like service-now will be an added advantage. (eg. Raising changes or incidents depending on situation) 10. Good verbal and written English communication skills. Exposure to client environment. 11. GCP network engineer certification will be preferred 12. Good to have to have understanding about SolarWinds ( monitoring tool and packet capture tools like Wireshark)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Customer Experience Program Manager , you will be the connective tissue that brings the customer experience strategy to life across the organization. You will own the execution of key CX programs—including NPS, CSAT, and transactional surveys—while building trusted relationships with stakeholders in Customer Success, Support, Product, Marketing, and Engineering. You’ll ensure customer feedback is effectively gathered, communicated, and acted on. This role is perfect for someone who is detail-oriented , a strong communicator , and passionate about delivering value to both internal teams and customers. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities CX Program Execution Manage the execution of NPS, CSAT, onboarding, and transactional surveys , including survey design, testing, deployment, and response tracking. Maintain program calendars, stakeholder communication plans, and response timelines. Collaborate with the CX Insights team to deliver survey findings and recommendations to business teams. Stakeholder & Relationship Management Serve as the day-to-day liaison between the CX team and cross-functional partners (Product, Sales, Marketing, CS, Support, Digital). Partner with business leaders to translate customer feedback into action plans and program roadmaps. Facilitate recurring stakeholder meetings and workshops to drive alignment and track progress on CX initiatives. Internal Communication & Enablement Create and manage internal playbooks, templates, and communications to help teams understand and act on customer feedback. Develop and deliver internal presentations, “You Said, We Did” campaigns, and success stories to increase visibility of CX wins. Program Governance & Process Improvement Track program health metrics and manage issue resolution and continuous improvements. Collaborate with CX Ops and tools teams to improve survey delivery and reporting workflows . Ensure consistent documentation, stakeholder updates, and program audit-readiness. Your Experience 5 years of experience in program management, customer success, marketing operations, or customer experience roles—preferably in a B2B SaaS or technology environment. Proven experience coordinating and executing survey and customer feedback programs (e.g., NPS, CSAT). Excellent stakeholder management and relationship-building skills across global, cross-functional teams. Highly organized with a knack for managing multiple programs and deadlines simultaneously. Strong verbal and written communication skills—able to tailor messaging for execs, peers, and frontline teams. Familiarity with survey platforms (Qualtrics, Medallia, SurveyMonkey) and CRM or workflow tools (Salesforce, Jira, Asana) . Experience in creating customer-focused internal content and engagement strategies is a plus. Bachelor’s degree in Business, Communications, Marketing, or related field. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

As a seasoned Artificial Intelligence and Machine Learning professional with over 6 years of experience, you will be responsible for leveraging your deep understanding of AI and machine learning algorithms, including large language models (LLMs) like Azure OpenAI and Mystral. Your proficiency in deploying LLM on On-Prem or local Server will be crucial in this role. In this position, it is mandatory for you to have a strong grasp of cloud platforms such as Azure for deploying AI solutions and utilizing existing AI capabilities of the cloud platform. Additionally, familiarity with Azure Container Registry, Azure Container Instance, and App Services will be essential. Your programming skills should include strong coding abilities in languages like Python, as well as experience in Fast API, Flask API creation, and integration of APIs from third-party tools such as SNOW and Sharepoint. Proficiency in UI development using Angular, Streamlit, HTML, CSS, and JavaScript will also be required. Expertise in TensorFlow, PyTorch, and other relevant AI/ML libraries to fine-tune models is a must-have for this role. Moreover, familiarity with monitoring tools like Solarwinds, Splunk, and NewRelic will be advantageous. As part of the Data Engineering aspect, you will need to create data flow diagrams and ensure data security at rest and in motion. Collaborating with the team to analyze business data, implement solutions, and ensure data security and compliance will also be part of your responsibilities. In terms of Solution Architecture, you should demonstrate the ability to design and implement scalable AI solutions tailored to business needs. This includes architecture, design development, and walkthroughs with customers. You will also be involved in designing hardware and software requirements to deploy AI solutions for On-Prem or Cloud environments. A good understanding of Multi-factor Authentication is essential for this role. Additionally, the ability to estimate costs for deploying AI solutions on Cloud Platforms will be beneficial. At Wipro, we are reinventing the future of technology. Join us in building a modern Wipro where constant evolution is encouraged. We are looking for individuals who are inspired by reinvention and are eager to realize their ambitions in a purpose-driven environment. If you are ready to design your own reinvention and be part of a business that values diversity and inclusivity, Wipro is the place for you. Applications from individuals with disabilities are encouraged and welcome.,

Job Title: Director, Global System Integrators (GSIs) Location: India Department: Global Partnerships Reports To: VP of Channels About SolarWinds At SolarWinds, we provide simple, powerful observability and IT management software that helps customers accelerate their digital transformation. Our solutions deliver deep visibility into systems, applications, and infrastructure—enabling proactive problem resolution and performance optimization. Role Overview We are seeking a dynamic and experienced GSI Partner Business Leader responsible for leading a team building,expanding, and managing key GSI partners driving revenue growth, solution adoption, and strategic alignment. This role is pivotal in scaling SolarWinds’ observability business by building, managing, and growing high-impact partnerships with top-tier GSIs (such as Accenture, Infosys, Wipro, TCS, and others). The ideal candidate has a successful background with global GSIs and enterprise software sales (preferably observability or infrastructure software), with demonstrated success and expertise developing and activating GSI partners, building executive relationships, and scalable GSI programs and initiatives. The candidate must also have experience with forecasting with accuracy, deal inspection, and sales predictability. This role requires an entrepreneurial mindset, strategic selling experience, and a deep understanding of how GSIs operate and drive influence in enterprise buying decisions. The ideal candidate has also operated in a matrixed organization aligning with sales on key opportunities. Key Responsibilities Define and execute a global GSI partner strategy aligned to corporate growth objectives. Own and drive revenue growth through GSI partnerships across global markets, aligned to SolarWinds’ go-to-market strategy. Stay abreast of industry trends, competitive landscapes or partner developments to refine the strategy. Develop global GSI partnerships executing on strategic joint business plans, focusing on scalable enablement and pipeline build with strategic co-selling motions/account alignment, solution co-creation, and sales execution. Build and maintain executive level relationships with key GSIs. Conduct relationship mapping driving partnership influence across key practice areas, executives, technical resources, marketing, and account owners. Leads GSI enablement strategies ensuring partners are trained and certified on company offerings or managed services. Build pipeline predictability implementing rigorous forecasting and reporting practices; ensure transparency across partner-influenced and partner-sourced deals. Drive global coordination with field sales teams to ensure consistent GSI engagement and execution across key regions (India, ASEAN, Pacific, EMEA, Americas). Successfully influence the full sales cycle , from opportunity identification and qualification through to closure—working with cross-functional teams (Marketing, Channel, Product, Sales Ops). Conduct regular business reviews with internal stakeholders and GSI partners to assess progress, resolve blockers, refine strategy driving pipeline and revenue growth. Work closely with sales, marketing, product and customer success teams to ensure proper alignment and customer outcomes. Evangelize the SolarWinds Observability platform , articulating value propositions in the context of GSI-led digital transformation initiatives. Hire, coach and develop a global GSI team of channel managers to support the GSI strategy aligned to the SWI mission, values, and growth objectives. Lead and empower a global team driving strong employee engagement, professional development, and results. Required Qualifications 15+ years of enterprise software sales or alliance leadership experience, with at least 5 years in a role managing GSIs or strategic partners. Proven success in building revenue-generating alliances with GSIs—deep understanding of their sales models, incentives, and decision processes. Experience developing co-sell and joint GTM motions. Strong command of sales forecasting, pipeline management, and deal inspection methodologies (e.g., MEDDIC, Command of the Message, etc.). Track record of exceeding revenue targets through partner-driven sales motions. Excellent executive presence and ability to influence stakeholders both internally and externally. Strong collaboration, communication, and negotiation skills; experience working in matrixed organizations. Domain knowledge in Observability, IT Operations, Cloud Infrastructure , or adjacent technologies is highly desirable. Preferred Qualifications Prior experience in fast-paced SaaS or high-growth tech companies. Familiarity with Salesforce, Clari, and other forecasting or partner management tools. Global experience or exposure to multiple geographies (especially India, ASEAN, and North America). Why Join Us? At SolarWinds, you’ll be part of a company that values simplicity, accountability, and collaboration. You’ll work with some of the brightest minds in tech and alliances—and have the chance to shape how the world’s leading GSIs partner with us to modernize IT and observability for global enterprises.

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About Deutsche Börse Group: Headquartered in Frankfurt, Germany, we are an international exchange organization and one of the world’s leading market infrastructure providers. We empower investors, financial institutions, and companies by providing access to global capital markets. Our business covers the full spectrum of financial market services, including trading, clearing, settlement and custody, digital assets and crypto, market analytics, data, software, and SaaS. As a technology-driven company, we develop state-of-the-art IT solutions and offer IT systems all over the world. About Deutsche Börse Group in India: Our Global Capability Centre located in Hyderabad serves as a key strategic hub, bringing together India's top-tier tech talent. We focus on crafting advanced IT solutions that elevate market infrastructure and services. As capital market engineers, we are the backbone of financial markets worldwide. We harness the power of innovation with leading state-of-the-art IT solutions to build trust in the markets of today and tomorrow. Lead Security Analyst - Network & Infrastructure Division: Deutsche Börse AG, Chief Information Officer/Chief Operating Officer (CIO/COO), Chief Technology Officer (CTO), Plan & Control Field of activity The Deutsche Börse CTO develops and runs the groupwide Information Technology (IT) infrastructure, develops and operates innovative IT products and offers services to the rest of the Group upon which they can build. The CTO area plays a significant role in the achieving the Group’s strategic goals by leading transformation and supporting a stable operating environment. The Transformation Office unit supplies reliable project management capabilities and information security management to the CTO and enables the other delivery units within the area to rollout IS compliance requirements and Group IS strategy. The successful candidate will join the Information Security, Risk & Regulatory unit and support in carrying out these responsibilities. Tasks / Responsibilities: Technical Security Assessments: Perform in-depth technical reviews of network and infrastructure components (firewalls, routers, switches, servers, cloud services). Analyse configurations for compliance with security baselines (e.g., CIS Benchmarks, vendor hardening guides). Interpret scan results to identify misconfigurations and weaknesses. Security Baseline Review & Enforcement: Review technical security baselines for operating systems, network devices, and cloud services. Work with central team to develop custom scripts (e.g., Python, PowerShell) or automation tools to validate compliance with baselines and detect deviations. Infrastructure Security Architecture: Review and advise on secure design of network topologies, segmentation, and access control models. Evaluate cloud infrastructure (Azure, GCP) for secure deployment practices, Network access, IAM policies, encryption, and logging. Qualifications / required skills: Bachelor’s or Master’s degree in Information Security, Computer Science, or related field. 5-8 years of hands-on experience in infrastructure and network security. Technical proficiency in IT systems including operating systems, and network architectures. Strong technical knowledge of TCP/IP, DNS, VPNs, firewalls, IDS/IPS, Linux/Windows hardening, and cloud security controls. Experience with tools like Wireshark, Nmap, Nessus, Rapid7, Solarwinds, Terraform, Ansible, and cloud-native security services. Certifications such as CISSP, CCSP, OSCP, Google/Azure cloud Security Specialty. Excellent analytical and critical thinking skills, with strong problem solving spirit Collaborative, flexible and well organized Clear oral and written communication skills. Proficiency in written and spoken English.

Key Responsibilities: Design, configure, and implement ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Orchestration). Develop and maintain integrations between ServiceNow and external monitoring tools (e.g., SolarWinds, SCOM, Nagios, Zabbix, Dynatrace, etc.). Configure MID Servers, schedules, probes, sensors, and credentials for effective Discovery. Optimize CMDB health by improving data accuracy, completeness, and integrity. Implement CI Class Models and define identification and reconciliation rules. Build and maintain Service Maps to reflect business service dependencies. Setup Event Management rules and correlation definitions to reduce noise and identify root cause alerts. Collaborate with infrastructure and application teams to gather requirements and deliver customized solutions. Create and maintain technical documentation including design, configuration, testing, and support materials. Conduct performance tuning, patch upgrades, and troubleshoot ITOM-related issues. Ensure compliance with best practices, security, and governance standards. Required Skills & Experience: Minimum 5 years of overall experience in ServiceNow, with 3+ years dedicated to ITOM modules. Strong hands-on experience with: Discovery (horizontal and top-down) Service Mapping Event Management CMDB MID Server configuration Good understanding of infrastructure technologies (Windows, Linux, networking, cloud, databases). Experience with scripting (JavaScript, GlideScript), REST/SOAP APIs, and integrations. Knowledge of CMDB Health Dashboard, CI Identification Rules, and Reconciliation Rules. Familiar with ITIL processes and their application within ServiceNow.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and collaborators.Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and fix complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Improving User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where integrity and transparency are encouraged. Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Solid understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to supervise and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skills in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 4 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are a cloud-native observability platform with AIOps capabilities seeking a Staff Engineer – React-based UI to drive the front-end design and implementation of our new marketplace initiative. This project focuses on enabling e-commerce features for internal products and eventually expanding to third-party integrations. You will join a small, focused team (4–5 engineers) where you’ll own the front-end technical strategy, mentor other developers, and ensure a seamless user experience across our marketplace. Your Role UI Architecture & Design Define and implement a scalable front-end architecture using React, ensuring maintainability and performance. Drive decisions around state management, component composition, and design patterns (e.g., Redux, Context API, or similar libraries). Hands-on Development Build and maintain high-quality, reusable components in React (and possibly TypeScript) to support rapid feature development and consistent UX patterns. Collaborate closely with backend engineers to integrate RESTful or GraphQL APIs, ensuring robust data fetching strategies and error handling. Performance & Reliability Implement front-end optimizations for fast load times and smooth interactions, leveraging modern caching, code-splitting, and bundling techniques. Champion best practices for monitoring front-end performance in production (e.g., real user monitoring, error tracking, analytics). E-commerce & Marketplace User Experience Design engaging, intuitive workflows for browsing, purchasing, and managing SKUs in our marketplace. Incorporate secure payment flows and user authentication patterns that streamline checkout processes while maintaining compliance and security. Continuously refine the user journey in response to feedback, usage metrics, and evolving product goals. Technical Leadership & Mentoring Guide mid-level and junior front-end developers, conducting code reviews and sharing best practices. Collaborate with designers, product managers, and other engineers to align on project goals and manage technical priorities. Contribute to long-term technical strategy and front-end standards (code quality, testing, accessibility). Cross-Functional Collaboration Work with Product, UX, and QA teams to gather requirements, ensure design fidelity, and maintain a consistent look and feel throughout the marketplace. Align with back-end and infrastructure teams to enable continuous integration/continuous deployment (CI/CD) and orchestrate frontend environments effectively. Required Skills & Experience Expertise in React & Modern Front-End Technologies 5+ years of professional experience in front-end or full-stack development, with a primary focus on React. Deep understanding of JavaScript (ES6+), HTML5, CSS3, and front-end build tools (e.g., Webpack, Babel). Familiarity with state management frameworks such as Redux, MobX, or React Context. UI Performance & Optimization Proven ability to optimize React applications for performance, including code splitting, memoization, and lazy loading. Experience diagnosing performance bottlenecks using Chrome DevTools, Lighthouse, or similar tools. E-commerce Integration Hands-on experience building user-facing checkout or subscription flows. Understanding of secure payment integrations (Stripe, PayPal, etc.) and best practices in data security. Collaboration & Leadership Track record of providing technical leadership to projects and teams. Experience mentoring junior engineers and guiding architectural decisions in a cross-functional environment. Preferred Qualifications TypeScript Proficiency Working knowledge of TypeScript or other typed languages for a more reliable and scalable codebase. Cloud & Observability Familiarity with cloud-native observability practices, including logging, tracing, and monitoring front-end applications. Comfortable with AIOps concepts and how they might enhance user experience and troubleshooting in a marketplace context. Design Systems & Accessibility Experience implementing design systems for consistent UI patterns. Understanding of WCAG guidelines and hands-on experience ensuring accessibility compliance. If you’re passionate about building high-performance, intuitive front-end experiences in a cloud-native environment and want to help define the look, feel, and functionality of a cutting-edge marketplace, we encourage you to apply. Join us and play a pivotal role in shaping the future of observability-driven e-commerce. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Essential Functions: Provide Systems Administration to core Corporate IT Server Platforms, Network and Application. Support the development and incorporation of best practices and approaches into the company´s processes and methodologies. Participate in determination of root cause/solution analysis for service failure and support escalation. Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard. Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments. Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support. The candidate will be heavily involved in ensuring the team meets all SLA's and team objectives. Must have a strong commitment to execution, follow through and timely communication. Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Collaborate with Engineering teams across various platforms (Windows, UNIX/Linux, Network, Storage, Database and Middleware) to translate application requirements into system requirements. Good problem-solving skills with focus on troubleshooting issues in complex production environments Willing to learn new technologies and software, thinking out of the box, questioning the norm and innovative. Will be expected to work on-call rotation. Proficient in using tools for system and network monitoring Good written and verbal communication skills. Able to multitask and make decisions based on technical knowledge. Experience working with offshore and globally distributed teams. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualification: Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Minimum CCNP or similar vendor certification required Experience and In-depth knowledge with Network and Windows system administration activities Experience Installing, configuring, and patching Windows Server operating systems on physical and virtual servers. Implementing and maintaining system security policies Performing backups and disaster recovery procedures Advanced understanding of Cisco routing and switching Expert level knowledge of switching and routing protocols (BGP, OSPF, LACP, Spanning Tree) Advanced level knowledge of Cisco VPN networking (Firepower, ASA, IPSEC) Broad knowledge of TCP/IP, MPLS, WAN, LAN and WLC based wireless networking Working knowledge of SASE solutions Working knowledge of Arista switching Knowledge of SD-WAN technologies, ideally Silver Peak. Working knowledge of Cloud, Azure and Hybrid computing Knowledge automation tools, ideally SolarWinds and Catalyst Center. Experience creating low-level network design documentation including detailed Visio diagrams. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.