Software Support Executive

Job Description

We are excited to inform you that we have an open position for Software Support Executive that we believe aligns well with your skills and career aspirations. About the Company: Sapphire Software Solutions is an ISO certified product development, engineering and consulting services company, serving mid-size to large corporations. We offer flexible offshore services from our state of the art delivery centers at Ahmedabad, India. Sapphire has deep client relationships spanning over 2 decades with various clients ranging from start-ups to large corporations. Qualifications : BE/BTech/BCA or a degree in a related field Location: Ahmedabad Experience: Fresher Primary Job Functions: Provide technical support (remote & onsite) of the products used by clients This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Test current products and identifying deficiencies Identify quality assurance process bottleneck and suggest actions for improvement Has to provide guidance to clients on function, usage, and operation of products Track quality assurance metrics, like defect densities and open defect counts Convey customer feedback to development team Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos Provide timely reports back to Project Management regarding progress on specific assignments Must be willing to travel Required Skills: Should have good computer basic and MS Office knowledge Excellent verbal and written communication skills. Strong problem-solving skills, the ability to replicate, diagnose and resolve problems Note : Training will be provided to ensure familiarity with the company’s products and systems. Thank you for considering this opportunity. We look forward to hearing from you soon. Job Types: Full-time, Permanent, Fresher Pay: ₹9,212.44 - ₹18,000.00 per month Benefits: Health insurance Paid time off Shift: Day shift Work Days: Monday to Friday Education: Bachelor's (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person