ServiceNow developer

Job Description

Title: ServiceNow

Location: remote India

Industry: Manufacturing

Type: 6 Month contract with potential extensions

Description:

THIS IS A HANDS ON ROLE AND NOT AN ARCHITECT ROLE.

MUST HAVE HANDS ON CAPABILITIES IN CSDM, SERVICEMAPPING, SERVICENOW DISCOVERY, DUPLICATION TASKS, KEEPING CMDB UPDATED, CMBD,

Job Roles and Responsibilities

• Configure out-of-the-box workflows and create/maintain custom workflows using flow designer.

• Integrate ServiceNow application(s) with third party systems/applications via APIs

• Oversee development of the ServiceNow solution in accordance with ServiceNow best practices to ensure system compliance

• Hands on Expertise with Integrations with data ingestions systems

• Hands on Experience with Discovery and implementation according to best practices

• Represent a specific technical domain in the IT organization

• Ensure the CI data is properly maintained and is available when and where it’s needed

• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

• Develop and monitor CI data health reports / dashboards and resolve any issues

• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

• Proactively identify CI classes, attributes, and relationship types that are required

• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

• Ensure the CIs are created or updated using only approved processes and procedures

• Develop, document, and implement CI data audits and address any issues that arise

• Evaluate enhancement requests and identify appropriate solutions

• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Requirements and Skills

• 5 years’ experience with the ServiceNow CMDB and how it supports other ITSM (ITOM) processes such as Incident, Change, and Asset Mgt.

• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed

• Experience defining, documenting, and implementing CI Data audits

• Experience managing CI data in a ServiceNow CMDB

• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity

• Certified ServiceNow Admin (CSA)

• Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc.

• Documenting this information appropriately

• Clean-up and Refinement of different views for a CI in ServiceNow

• Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB

• Defines and documents the processes and procedures for creating and maintaining CIs and CI data

• Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB

• Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures.

• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date

• Evaluates requests for new CI classes, CI attributes, and CI relationship types

• Ensures the CI data is managed using the approved processes

• Manages the design, development, and implementation of process and / or CMDB enhancements

• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)

• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

• Experience working with CI Data Owners to define, document, and implement CI Data audits

• • Demonstrated ability to prioritize and manage competing demands and tasks