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Jade Global
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ServiceNow Administrator ((Digital Workplace)

ServiceNow Administrator ((Digital Workplace)

Jade Global

3 - 7 years

0 Lacs

kolkata west bengal

Posted:1 week ago| Platform: Shine logo

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Skills Required

itsm itam system maintenance performance tuning troubleshooting data management reporting servicenow platform administration itom hrsd business rules development client scripts development workflows configuration service portal configuration user access management integration troubleshooting servicenow upgrades patches hotfixes

Work Mode

On-site

Job Type

Full Time

Job Description

As a ServiceNow Administrator for the Digital Workplace, you will be responsible for administering and configuring the ServiceNow platform. This includes working with modules such as ITSM, ITOM, ITAM, and HRSD. Your tasks will involve developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access through ACLs and roles. In addition, you will be required to perform regular system maintenance, health checks, and performance tuning to ensure the platform operates efficiently. Your expertise in ServiceNow support will be crucial as you diagnose and troubleshoot technical issues, conduct root cause analysis, and provide solutions to users. Collaboration with users and IT teams will be essential to troubleshoot integration challenges and guide users on the functionalities of the platform. You will also play a key role in planning and executing ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gathering requirements and developing custom applications and modules when necessary will be part of your responsibilities. Furthermore, you will be responsible for ensuring data integrity, managing imports/exports, and creating reports, dashboards, and performance analytics to monitor platform usage and identify areas for improvement. Your dedication to data management and reporting will contribute to the overall success of the ServiceNow platform within the Digital Workplace.,

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Jade Global

Information Technology and Services

San Diego

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ServiceNow Administrator ((Digital Workplace)