I. JOB IDENTIFICATION Job Purpose: Handle recruitment of seafarers II. JOB DESCRIPTION Responsibilities and Duties: 1. Recruitment Implement and manage recruitment processes. Develop recruitment strategies and initiatives locally. Build and maintain proper work relations with the local Maritime Universities. Contribute to development of study programs by providing Universities connection with Maritime industry (sources of Maritime technology). Implement Ship Managers Cadet program according to principal requirements and select the best high-potential cadets candidates. Source and assess suitable seafarers meeting the Company requirements. Screen and assess candidates including interviews Validate planning as per manning allocation Ensure that all manning allocations are filled in and if not, anticipate and communicate to the ops department. Ensure crewing software data is up to date and correct. Monitor industry trends and adapt strategies to meet changing needs. 2. Communication and Coordination: Maintain proper communication with CMA Ships Singapore, Marine Human Resources Department (Marseille), vessels and all concerned parties. Act as a point of contact for critical matters related to long-term planning and pool management. Keep GM, CSS and MHRD updated about exceptional or important cases. Facilitate and lead daily meetings within the Crewing Department. 3. Management/Leadership: Ensure efficient and effective services in meeting CMA Ships Singapore's expectations. Identify opportunities for process improvement within the Recruitment team and implement appropriate strategies to enhance efficiency, effectiveness, and quality of services. 4. Reporting and Compliance: Ensure that seafarers hold all documentation in line with industrial standard and meet Companys criteria. Monitor the performance status of individuals prior to propose their next vessel assignment. Report issues requiring immediate action to the CSS / MHRD. Comply with the Internal Regulations. Performance indicators: KPI for recruitment Quality of applicants Data quality recorded in crewing software by planning team Performance Evaluation: Annually / Biannually III. JOB SPECIFICATIONS Education Level: Higher education, preferably in merchant marine university Job Skills: Proactiveness Good communication skills Proper experience in crewing operations Ability to work independently and as part of a team Judgment and problem-solving skills Resilience to high-effort and high-stress situation Good understanding of STCW requirements and MLC 2006 Required Work Experience: Experience in seafarers recruitment in containers for all ranks.

Job Title Fleet Manager Key Responsibilities To strictly follow all Company procedures, guidelines and mandatory regulations and any special requests from the Client. To be in charge of the quality of the line-up on the vessels in the portfolio. To ensure a proactive communication with the vessels, the Recruitment and Placement Service and the Responsible Operations. To prepare an Exemption Request Form related to dedicated vessels and obtain Line Managers validation. To be in charge of junior officers and ratings planning in the assigned pool, prepared by the Recruitment and Placement Service. To validate or reject in the system junior officers and ratings lined up by the Recruitment and Placement Service depending on their suitability. If approved and delegated by a Line Manager, to validate or reject in the system senior officers lined up by the Recruitment and Placement Service depending on their suitability - following required validation by the Client (applicable only to top 2 Senior Officers). To approve crew changes in the other than the most cost-efficient ports as per the guidelines or / and the Clients specific requirements - with an exception for the most expensive ports where the approval from COO or MD must be obtained. To manage vessels safe manning crew complement basis the approval and agreement with the Client, including reduced crew headcount upon obtaining by the Client all necessary exemptions. To propose, in case of an emergency relief, a replacement of a seafarer to be reviewed and validated by the Operations Manager / COO if required. To validate promotions of junior officers and ratings except for promotion from a rating to a junior officer and cadets’ promotions. To prepare a transfer / exit plan for a vessel changing a nationality allocation or leaving the Company as well as prepare a relief plan for any specific projects as requested by the Client. To ensure that prior approving a seafarer to re-join a vessel his / her latest appraisal has been entered into the Company database and verify whether the appraisal score and comments permits the Seafarer to be re-hired. To monitor whether that all required crew records have been entered correctly and in a timely manner in the Company database. To manage all communication between vessels, the Client and Recruitment and Placement Services regarding crewing matters. To ensure that Riding Squad members / any additional seafarers are in compliance with the Client’s request and appropriately reported for invoicing. To review Seafarers’ Employment Agreements and POEA contracts, insert (if required) a signature on behalf of CSS’ MD as well as save them in the software. To be available 24/7 when Duty Officer in case of an emergency call and to record every emergency call. To check and pre-approve the non-wage crew costs, mustering expenses or shorthand bonus invoices. To update vessel’s visit logbook and prepare a vessel’s visit report after visiting a vessel. To ensure that the Operations Manager is always kept updated and fully informed about all exceptional cases. To perform ad hoc tasks as requested by the Crewing Manager / Team Leader. Minimum Qualifications Bachelor’s degree, preferably in business or maritime related discipline Excellent knowledge of mandatory STCW certifications, Seafarer’s Employment T&C, MLC 2006, CBA and Flag States’ requirements Proficiency in MS Office applications Proper command of English, both written and spoken Experience Two years of relevant crewing or ship management experience experience in the shipping industry as a seafarer would be an advantage Personal Attributes Good interpersonal skills, including conflict management skills Strong customer focus Good time management skills and ability to meet deadlines Good organizational skills Ability to multi-task Aptitude in decision-making and problem-solving Ability to prepare reports High sense of compliance Accuracy

Job Title: Training Manager Location: Mumbai Department: Training & Development Key Responsibilities To apply all CMA Ships policies & procedures. To constantly monitor the training needs including any additional Ship Managers requirements. To assess including conducting interviews Seafarers knowledge according to the training Policy in conjunction with CMA Ships. To update Seafarers’ training records. Analyse CES results and subsequent action plans to close gaps. To supervise CMS related to a specific pool as per assignment and followed up with action plan. To implement Ship Manager’s Cadet program according to CMA Ships Singapore’s requirements. To act as a local cadet training co-ordinator according to CMA Ships Singapore’s requirements. To organise, if required, a local customised professional training and assessments for specific ranks as per needs identified by the Ship Manager together with CMA Ships. To contribute to development of study programs by providing Universities connection with Maritime industry (sources of latest Maritime technology). To represent the Company and promote its activities to local Maritime Universities. To select the best high-potential cadets’ candidates. To act, depending on training matrix and specific competences, as an internal trainer. To assist CMA Ships Singapore with preparation of the annual training budget and its application. To perform ad hoc tasks as requested by the Local Managing Director or CMA Ships Singapore. Minimum Qualifications Senior officer preferably Engine background Experience Preference for Chief Engineer Officer / 2nd Engineer Officer experience or Master / Chief officer experience Related work experience would be an advantage Personal Attributes Ability to work independently Strong communication and interpersonal skills Ability to lead training Ability to assess seafarers

KEY RESPONSIBILITIES: Strategic Partnership: Business Alignment : Collaborate with business leaders to understand their strategic goals and challenges. HR Strategy: Develop and implement HR strategies that support business objectives. Talent Management: Identify talent needs, develop talent strategies, and oversee talent acquisition and retention. Organizational Change : Support organizational change initiatives by managing people-related aspects. Operational Excellence: HR Processes: Oversee day-to-day HR operations, including recruitment, onboarding, performance management, compensation, and benefits. Employee Relations: Manage employee relations, address employee concerns, and resolve conflicts. Compliance: Ensure compliance with labor laws and company policies. Attrition Management: Attrition Analysis: : Monitor and analyze attrition trends to identify root causes. Retention Strategies : Develop and implement retention strategies to reduce voluntary turnover. Exit Interviews: Conduct exit interviews to gather insights into reasons for leaving. Employee Engagement: Foster a positive work environment and enhance employee engagement. Performance Management : Performance Review Process: Oversee the performance review process, including goal setting, performance appraisals, and feedback sessions. Performance Improvement Plans: Develop and implement performance improvement plans for underperforming employees. Talent Development: Identify high-potential employees and provide development opportunities. Additional Responsibilities : Employee Experience: Enhance the employee experience through initiatives like employee wellness programs, recognition programs, and flexible work arrangements. Diversity, Equity, and Inclusion: Promote diversity, equity, and inclusion in the workplace. Data Analytics: Use data analytics to identify trends, make data-driven decisions, and measure the impact of HR initiatives. QUALIFICATION & CERTIFICATIONS: Educational Qualifications: Bachelor's Degree / Master's Degree (Optional): A bachelor's degree or a master's degree in Human Resource Management or a related field (MBA preferred). Experience : 4-5+ years of relevant experience as a Human Resource Business Partner Certifications: Certification or Diploma in Human Resource Management like SHRM, PHR will be desirable. Essential Skills and Knowledge: Business Acumen: Understanding business strategies, financial metrics, and industry trends. Strategic Thinking: Developing and implementing long-term HR strategies aligned with business goals. Change Management: Leading and managing organizational change initiatives. Problem-Solving and Decision-Making: Analyzing complex HR issues and making informed decisions. Communication Skills: Effectively communicating with employees at all levels, executives, and external stakeholders. Interpersonal Skills: Building strong relationships and collaborating with diverse teams. Data Analysis: Using data to drive HR decisions and measure the impact of HR initiatives.

Hello! We're thrilled to inform you about exciting opportunities in our Finance and Accounting department. If you're looking to grow your career and make the most of these available positions, we encourage you to join us and explore the possibilities. We look forward to meeting you! Finance & Accounting Services Procure To Pay General ledger Vendor Master Data CANDIDATES WHO HAVE ATTENDED INTERVIEWS IN THE LAST THREE MONTHS FOR THE ABOVE SAID PROCESS ARE ADVISED TO CHECK WITH THE HR SPOC BEFORE YOU WALK IN. Preferred candidate profile We invite applications from candidates ranging from freshers with a strong understanding of finance operations to experienced professionals with up to 5 years of expertise in Accounts Payable (AP), Accounts Receivable (AR), and Record to Report (R2R) processes." Candidate should demonstrate flexibility towards working in shifts as per Business needs. Flexible for 100% Work From Office. Candidates with 0 to 30 days of notice period are only preferred. Perks and benefits Fixed Benefits (Meal Voucher and Phone Allowance*) Free Transportation( Two ways*) Warm Regards, Karthick Kumar Human Resources- TA CMA CGM GBSI Chennai

JOB DESCRIPTION Job Title : Sr. Analyst / Analyst Department : E-Commerce Sub Department : Professional Services Reporting : Manager E-Commerce Professional Services Role Summary: The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base. Core Responsibilities: Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API): Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms. Analyzing and qualifying customer requirements Validating required changes with concerned product owners Coordinating development with HO and IT team Performing the functional tests with qualification environments Organizing production roll-out Ensure timely update of Project Status in Internal Tools. Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered. Assist HO on reporting & invoicing requirement for API solutions. Internal Knowledge Base Management Documenting Customer Deployment details Key Performance Indicators: Demonstrate expertise in handling eCommerce Professional Services to the group’s Customers. Maintain up to date tracker of projects status in internal tool. Document all new flow deployed, and changes made on existing flow Pro-active Support to the customers on Booking & SI products as per the defined SLA Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year) Qualifications and Skill Sets: Business Analysis and Defining Solution Quickly understands the business requirements & existing business processes and suggest optimal solutions. Analyse the business requirements and propose evolutions or changes required in existing application. Educational Background & Technical Knowledge Preferred Graduate / Engineering graduate in Computer Science Basic understanding of programming and development methodologies Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred Basic knowledge on SQL databases Should have good knowledge in MS Excel & PowerPoint Candidate having experience in shipping Industry is preferred Communication Understanding the needs of the internal or external customers when initiating actions or making decisions. Communicates effectively to HO & RO eCommerce / IT Liaison effectively between all the internal/external stakeholders

Role & responsibilities a. Daily check for: Previous day Production and perform quick course corrections wherever / whenever required b. Follow-up with customers for missing informations / Queries, to get the jobs/daily tasks done on time everytime c. Review feedback received from the Coordinators/Customers with Staff during transitions. d. Serve as the 1st Level of Escalation for Queries for Staff across the floor. e. Check/Verify Individual Productivity , Accuracy No's and other operational data/information to facilitate Decision Makings. f. Prepare and Publish Daily, weekly & Monthly reports on time g. Conduct meetings with the team frequently to ensure compliance to all operational & organizational requirements are well understood and executed at all times. h. Prepare Rosters, assist in staff transportation with data and ensure staffing is well arranged on a Day to Day basis in order to meet the SLAs and other operational objectives Preferred candidate profile 1) Container Shipping Process (Export Trade) and clear understanding of World Geography 2) Knowledge on NVOCC, Ocean Freight Forwarding Background essentially in Booking and Customer Service Function. 3) Clear understanding towards Prevailing international rules, regulations & restrictions for different products / commodities for export and its significance and procedure requirements from international trade perspective mainly carrier front and not shipper/consignee aspects. 4) ) Knowledge on Operations at Booking Stage (Equipment, different size, its check points to be monitored before allotting booking, Vessel Schedules, Space Management, Booking Reconciliation, Equipment Release, HS Code, & Container Seaports POL PODs, Sales Quotations and contracts and triggering of rates etc..) 5) Understanding of ISO /ISMS/BCMS & Quality related functions as a part of the support activities to ensure operational excellence. Candidates with BPO experience, excellent communication skills, and mandatory team-handling experience are welcome to apply. Must be flexible to work in a complete night shift.

Job Title : Manager Department : Finance Sub Department : CMA CGM Shipping Assets - Finance Reporting : Finance Controller Role Summary: Supervision & reporting of accounting under Indian GAAP and IFRS, Corporate / Trade Vendor Payments & Internal Finance Control. Core Responsibilities: Monthly management reporting of Financials with variance explanation, consolidation adjustments and other MIS reporting as per management requirement within timeline. Monitor and co-ordination for monthly reporting done by GBS to HO Controlling and monitoring opex costs, Forex management Completion of Statutory, Group audit and HO Internal Audit within timeline & co-ordinate with statutory auditors for query resolution. Responsible for Internal Finance Control (IFC) activities for HO & statutory requirement. Responsible for Statutory compliances including IFSC, SEZ, GST, Direct Tax etc. Responsible for Accounting function including done by GBS team. Preparation of yearly Budget (CAPEX & OPEX) in co-ordination with all stakeholders or concern departments. Active involvement in any new HO projects. Active role in finance activities for other group entities. Key Performance Indicators: Submission of various MIS reports within deadline Monitoring Internal Finance Controls. Timely finalization of Statutory / Group/ Internal audit. Qualifications and Skill Sets: Inter CA with good academic knowledge of accounts and taxation. 5-7 years of Experience in Finalization of Accounting. Good Communication & Interpersonal Skills. Good IT skill, knowledge of MS Office & SAP. Experience of Handling team.

The Supply Supervisor is responsible for managing the technical procurement and supply activities for a fleet of 4 to 5 vessels. This role ensures the timely and cost-effective procurement of goods and services in accordance with company standards and international regulations. The Supply Supervisor also leads a team of supply officers and drives continuous improvement in supply chain operations. Key Responsibilities You shall: Comply with the Integrated Management System (IMS) and all relevant international rules and regulations. Perform all duties in alignment with quality, health, safety, environmental, and ethics policies. Ensure full compliance with the companys purchasing processes and procurement policy. Lead and manage a team of supply officers (as per CMA Ships sizing rules). Oversee the technical supply and procurement for 4 to 5 vessels. Ensure timely and accurate ordering of daily requisitions. Review and approve quotations and offers; ensure purchase orders are placed efficiently. Prepare and send out enquiries to registered and panel-approved suppliers. Analyze supplier offers and select the most cost-effective and compliant option. Track order availability and ensure timely delivery from supplier to vessel/shipyard. Collaborate with logistics to coordinate shipment and on-board delivery. Follow up on problematic invoices (PI) to ensure a correct 3-way match between purchase order, invoice, and goods receipt. Propose and implement continuous performance and process improvement initiatives. Minimum Qualifications Bachelor's degree (License degree) in Supply Chain Management, International Trade, Logistics, or related field preferred. Experience Requirements Minimum 3 years of experience in technical procurement or supply chain management, preferably in the maritime or ship management industry. Working knowledge of ship operations and marine supply requirements. Skills & Competencies Good command of English (spoken and written). Proficient in MS Office Suite (Excel, PowerPoint, Outlook). Basic technical understanding of vessel components and systems. Strong analytical and decision-making skills. Highly organized with excellent multi-tasking abilities. Effective verbal, written, and presentation communication skills. Ability to work both independently and collaboratively in a team environment. Flexible and adaptable to changing priorities (Agile mindset). Strong team spirit and proactive problem-solving approach.

Job Title : Executive/Senior Executive Long Idle Department : Customer Care Sub Department : Longstay Reporting : Manager Long Idle Core Responsibilities: Ensure to send Idle notices to the consignee/shipper and the custodian as per the guidelines for all locations. Issuing letters to Customs and sending reminders if case not resolved. To monitor the responses received from the consignee on the imports above 30 Days and follow up till the units are cleared. Follow up with the Load port for additional information and assistance from the consignee/ shipper. To track the potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low-value cargo). Alert the head office about the same. To track all the perishable and reefer containers, follow up with the consignee to ensure immediate clearance before the cargo expiry. If possible, abandon of such cases, then alert the concern stakeholders including the POL/Shipper/Head Office/Line Management/HoLogistics/Consignee/Custodian & Customs about the sensitivity of the case, consequences and the cost involved including destruction of cargo. Communicate and take approval from HO Logistics for cases where waiver request received from the consignee Negotiate with consignee for more recovery as well resolve the case immediately. Maintain all above 30 days Master database file which include all the information of Longstay cases(Notices issued, letter issued to custodian/customs, shipper/consignee response & status). Ensure the necessary DDSM updation for all the waiver cases solved. Ensure necessary moves updated for the containers cleared through auction/destruction or destuffed where no recovery from consignee. Provide the information to DDSM desk for all such cargoes for D&D cleaning of such containers. May have to visit the Custodian & Customs to discuss about the delay in disposal / if the case is not progressing and escalation if no response/results from the authorities. Follow up with the Legal team and the lawyers till containers are back to our custody as empty. Review cases with the management where legal advice may be required and cases where Management involvement is necessary. Prepare Reports on the performances and the trend of long stay based on Locations/ Services/Commodity. Ensure regular detailed review to measure progress and update the management fortnightly. Publish Monthly statistics-based reasons such as: Containers are detained/seized for any reason by any lawful government agency. Consignee delaying but showing interest to clear. Consignee demanding waiver of charges. Under custodian control (Awaiting Auction/destruction) Container is to be re-exported to another country. Dispute between shipper and consignee. Court case Key Performance Indicators: To ensure Import Long stay units below the set target as per functional objective. To ensure units above 180 days are in the Auction list. Qualifications and Skill Sets: Minimum Graduate 2-4 years’ experience in shipping/CFS. Excellent written and verbal communication. Result-oriented and highly motivated self-driven individual. Legal Knowledge related to shipping and Customs Act. Knowledge of procedures location wise Good Analytical Skills. Good with MS-Office tools

Job Title : Special Customer Service (Pro Connect) Job Level : Executive / Senior Executive Department : Customer Care Sub Department : - Reporting : Customer Service Manager Role Summary: Proactive Customer Service team aimed at minimizing Reactive Queries & enhancing the overall Customer Experience (CX) and managing customer interactions, ensuring seamless service delivery, and addressing potential issues before they escalate. This position focuses on enhancing customer satisfaction by delivering timely solutions, collaborating with internal teams, and optimizing service efficiency. Core Responsibilities: 1. Proactive Customer Engagement: Monitor Proactive Dashboard and anticipate potential service disruptions. Initiate proactive communication to resolve concerns efficiently. Foster strong relationships with customers to enhance loyalty and satisfaction. 2. Issue Prevention & Resolution: Identify common service challenges and collaborate on sustainable solutions. Work closely with internal teams to ensure swift resolution of issues. Analyze trends and implement measures to prevent recurring problems. 3. Query Management: Own the Case Management responsibility. Ensure 100% closure of simple queries within defined timelines. Accurately assess and assign complex queries to the appropriate teams for resolution. Track query resolution progress and ensure timely follow-ups. 4. Cross-functional Coordination: Liaise with Operations, Sales, and other stakeholders to ensure seamless service. Provide feedback and insights for continuous process improvement. Assist in implementing initiatives that enhance the overall customer experience. 5. Data Monitoring & Reporting: Track customer interactions and service metrics ( NPS, TPS & Pulse ) for continuous improvement. Prepare reports on customer service performance and issue resolution. Use data insights to recommend proactive customer service strategies. 6. Customer Experience Enhancement: Serve as a key point of contact for internal escalations with regards to simple queries Improve Happy Flow ratio for service deliverables. Contribute to the overall enhancement of the customer journey. Key Performance Indicators: 100% closure of Simple Queries within TAT Improvement in Happy Flow ratio as per the set target Reduction in call & case volume as per the set target TPS ( C-SAT ) ratio as per the set target Qualifications and Skill Sets: Strong Knowledge in Shipping (minimum 1-3 Years of experience in liner shipping) Excellent customer Service Experience (minimum 1 year of customer facing activity) Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management) Familiarity with CRM tools, data tracking, and customer engagement platforms. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations. Basic proficiency with MS Office Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree

JOB DESCRIPTION Job Title : Assistant Manager / Deputy Manager Department : Commercial Sub Department : Outside Sales - EXIM Reporting : Branch Manager / Sales Manager Role Summary: Develop Customers on EXIM and act as Focal point for sales for assigned portfolio of customers. Core Responsibilities: Identification of new customers and new businesses by existing customers. Prepare sales call plan for the week ahead Every Friday. Sales calls at new and existing customers’ premises – 12 calls per week. Prepare sales visit reports (outcome of the meeting and action plan) – within the First Monday of Visit week+ 1. Propose volume potential to pricing desks in HO / RO followed by AQUA Contract quotation filing through Sales Support Team. Collect market information (regards rates, new services, AOB) on competition activities and submit it to Sales manager. Generate sales leads for cargo controlled out of India and send to respective counter parts. Generate Specific Opportunities for Non-Maritime businesses. Respond to Sales Leads assigned. Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA) Be supported by sales support team for Rates filing. Develop overall market share / turnover in accordance to commercial strategy / Develop new businesses Promote SPOTON – Digital Products For Imports- Through Reverse Marketing / Sales Leads – Promote CC India products/ Services. Comply with all NOVA Business KPIS regarding Maritime Opportunities, Sales Target, Shipping and Non-Shipping Targets and any other new Targets given by commercial Management Key Performance Indicators: Min. 12 sales calls per week. Sales visit report within Monday of Visit week+1 Fulfilment of Sales Leads / Specific Opportunities KPI Qualifications and Skill Sets: Min. graduate Min. Experience of 5 years in shipping industry Good written and verbal communication skills MS office skills Go-getter and pro-active approach Good analysis skills

Job Title : Executive / Senior Executive Department : Commercial Sub Department : Sales Support - EXIM Reporting : Zonal Sales Support Supervisor / Manager Role Summary: Assist Outside Sales / Inside Sales by providing support to carry out Sales Functions. Core Responsibilities: Support to outside sales / Inside Sales for Rates filing. Arrange to quote rate / on carriages to the customers on behalf of outside / Inside sales. File rates in AQUA Contracts and follow up for closure of Freight rates if not closed at Autonomy. Follow up with the customers for booking (Quotation follow-up) Contact with Pricers on Freight and DDSM claims Act as Complete Backup for Outside Sales / Inside Sales linked. Respond to Sales Leads assigned. Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA) Promote SPOTON Digital Products Act as Support to customers on All SPOTON related commercial queries. Handle Digitalized Customers – SPOTON queries Handle rate disputes of customers and RFI Closure Key Performance Indicators: Need to respond to All sales leads assigned within 14 days All target quotations to be followed up within maximum 48 hours of sending with Pricers. Qualifications and Skill Sets: Minimum graduate. Minimum Experience of 3-4 years in shipping industry. Good written and verbal communication skills. MS office skills. Go-getter and pro-active approach. Good analysis skills.

KEY RESPONSIBILITIES: COMPENSATION MANAGEMENT: Job Analysis and Evaluation : Understanding the various methods for assessing the worth and complexity of different jobs within the organization. Participate in HO projects for Job Mapping based on recommended architecture. Salary Structures and Pay Ranges: Designing and maintaining fair and competitive pay structures with defined salary ranges for different positions. Salary recommendations and fitments on internal movements / transfers and promotions. Sharing Salary proposals to recruitment team for external candidates. Salary Administration: Responsible for administering salary increases, bonuses, Variable Pay and incentive programs based on established guidelines and performance reviews. Liaison with payroll team on inputs. Market Research and Benchmarking ( Internal & External ) : Staying informed about current compensation trends and conducting salary surveys to ensure the organization's pay offerings remain competitive within the market. Performing analysis on compensation benchmarking surveys carried out annually, bi-annual and as per requirement. Legal Compliance: Understanding and adhering to state wage laws impacting compensation practices. Keep an eye on statutory changes in acts and take proactive actions, Revisit and design salary structure on statutory compliance. Liaising with external audit team and ensuring compliance is 100%. Attract and Retain Top Talent: Help the organization position itself as an employer of choice. This attracts qualified candidates and motivates current employees to stay with the company. Also, involves continuous suggestion on evolving trends, making our compensation programme more attractive and efficient. Administrative Activities : Updating internal documents / letters and MyHR data. Managing employee database effectively. BENEFITS ADMINISTRATION: Benefits Design and Implementation: Designing and implementing various employee benefit programs to meet employee needs, considering factors like cost, compliance, and industry best practices. Benefit Programs: Introducing different programs which have benefit offerings such as health insurance plans, retirement savings plans, paid time off policies, and voluntary benefits. Benefits Vendor Management: Managing relationships with vendors who provide these benefits, ensuring they deliver services effectively and efficiently. Benefits Communication: Effectively explaining complex benefit plans and enrollment options to employees for ensuring informed decision-making. Benefits Regulations: Understanding relevant state regulations governing employee benefits. Being proactively updated on any changes in employee benefits. Negotiation : Participation in Negotiations and renewal of the Group Mediclaim Cover, Group Life Insurance, Group Accident Benefit Cover, etc. with the vendors. HR ANALYTICS & REPORTING Internal Pay Equity Analysis: C&B experts design and implement various employee benefit programs to meet employee needs, considering factors like cost, compliance, and industry best practices Internal Pay Equity Analysis : Providing data point to assess how individual and overall compensation cost aligns with established targets while considering other factors like performance, experience, and market data for a comprehensive understanding of an employee's compensation. Budgets vs Actual : Keeping an eye on any variances while tracking budgets and actuals. C&B Dashboards: Develop interactive dashboards that provide a real-time overview of key metrics to leadership team. IDEAL PROFILE: Business Acumen: Understanding of the organization's business goals and how C&B programs can support them. Data Analysis and Reporting: Strong analytical skills to analyze compensation and benefits data to identify trends and develop insights. Compliance: In-depth understanding of state, and local laws and regulations related to compensation and benefits. Strategic Thinking: Ability to analyze data and identify opportunities to improve the effectiveness and cost-efficiency of C&B programs. Technology Skills: Proficiency in HR information systems (HRIS) and other relevant software used for C&B administration. Vendor Management: Experience in managing vendor relationships with benefits providers and negotiate effectively. Qualification: Masters degree in Business Administration, Project Management, or related field. Experience: 2-7 years of relevant experience in Compensation & Benefits. Certifications (if any): Relevant certifications such Certified Compensation Professional (CCP) is desirable.

Role & responsibilities Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment. Eloquent and demonstrate basic Accounts payable process concepts 3 way match, PO, NON PO, Ad-hoc expenses Documents and Supporting. Able to understand the nuances of the overall P2P cycle and handle exceptions according to rules of the company accounting. Resolve all Invoice queries via e-mails / Tickets within the agreed SLA. Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc. Maintain a tracker of the exceptions and ensure Invoices / queries are balanced taking based on the exception tracker. Maintain exception logs for process related exception as and when they occur for knowledge retention. Independently perform transactional tasks which support the compliance, planning and execution of assigned processes. Follow up with requisitions (via calls/ emails or tickets) to solve hold invoice as per the AP guideline. Make sure the internal compliance policy and guideline established by the management on their daily operational activities. Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines. Preferred candidate profile Commerce / Accounting Graduate 1 - 5 Years Experience in AP Should be flexible to work in complete night shifts Immediate joiners preferred.

Role & responsibilities Work in bridging good relationship between GBSI Delivery teams, Agency Finance, RO, HO. Work closely with Executives/Sr Executives to groom them with full ownership on their activities performed, improvements /changes in order to improve effectiveness Analise KPIs / Decrease GBSI queries To take all relevant actions and decisions towards GBSI GL/AP/AR/Cost Control/Bank aged items. Analise KPIs and requests sent by Agency Finance Team Organize internal meetings with GBSI production teams Ensure 1st level of control and analysis Ensure 1st level of controls to avoid any back and forth process with Agencies and analysis on; BS and P&L Variance / Cost allocation / Safran consolidation package Supervise, validate and produce To sign bank reconciliations with CFO, Monthly General Accounting and joint signature of representation letter with CFO Validate Treasury reporting in Consolidation Package Produce Financial statement appendices Supervise statutory audits in GBSI with the Internal Audit Team Ensure direct contact with stakeholders Ensure, under its control, that GBSI teams have a direct contact with customers, suppliers and internal group stakeholders Lead first level discussions for any discrepancy or dispute with Customers and Suppliers 100% adherence and compliance for ISO/ISMS standards Review of agency score card and identify areas of improvement Support FPM team to implement the standardization initiatives for the respective agencies/clusters in scope Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process Preferred candidate profile Experience of min 10 - 14 years with relevant hands on experience in BPO/Shared services and preferably from Shipping Industry with extensive knowledge on entire Finance & Accounting Processes. Should have extensively worked in at least two of the F&A processes (AP / AR / GL)

Role & responsibilities Work in bridging good relationship between GBSI Delivery teams, Agency Finance, RO, HO. Work closely with Executives/Sr Executives to groom them with full ownership on their activities performed, improvements /changes in order to improve effectiveness Analise KPIs / Decrease GBSI queries To take all relevant actions and decisions towards GBSI GL/AP/AR/Cost Control/Bank aged items. Analise KPIs and requests sent by Agency Finance Team Organize internal meetings with GBSI production teams Ensure 1st level of control and analysis Ensure 1st level of controls to avoid any back and forth process with Agencies and analysis on; BS and P&L Variance / Cost allocation / Safran consolidation package Supervise, validate and produce To sign bank reconciliations with CFO, Monthly General Accounting and joint signature of representation letter with CFO Validate Treasury reporting in Consolidation Package Produce Financial statement appendices Supervise statutory audits in GBSI with the Internal Audit Team Ensure direct contact with stakeholders Ensure, under its control, that GBSI teams have a direct contact with customers, suppliers and internal group stakeholders Lead first level discussions for any discrepancy or dispute with Customers and Suppliers 100% adherence and compliance for ISO/ISMS standards Review of agency score card and identify areas of improvement Support FPM team to implement the standardization initiatives for the respective agencies/clusters in scope Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process Preferred candidate profile Experience of min 8 - 11 years with relevant hands on experience in BPO/Shared services and preferably from Shipping Industry with extensive knowledge on entire Finance & Accounting Processes. Should have extensively worked in at least two of the F&A processes (AP / AR / GL)

Role & responsibilities The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level. Key Responsibilities: Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters. Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools. Longstanding units follow-up with customers. Perform timely system related updates. Requirements and Specific Skills: Graduate Communication skills (written & oral, both in English & relevant vernacular language). Systems savvy and basic exposure to MS-Office applications. Demonstrable team-player skills and ability to meet timelines and deadlines