Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Ahmedabad
>
Heinz
>
Group Lead, KHMS

Group Lead, KHMS

Heinz

8 - 10 years

50 - 55 Lacs

Ahmedabad

Posted:15 hours ago| Platform:

Apply

Skills Required

BPO Business services OPEX Operational excellence Performance management Employee engagement Workflow Continuous improvement Service quality Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Name: Group Lead, KHMS
Role Band: Band 11

The KHMS Lead drives the deployment and sustainability of the Kraft Heinz Management System (KHMS) within Global Business Services (GBS) and its BPO partners. KHMS is a structured framework that embeds routines, tools, and standards to achieve operational excellence (OpEx) through daily continuous improvement. This role focuses on cultivating an OpEx culture, empowering teams to own and improve their workflows, and delivering measurable business outcomes. The KHMS Lead acts as a strategic partner, coach, and change agent, ensuring GBS/BPO operations align with organizational goals.
Primary Objective Embed a sustainable culture of operational excellence by equipping GBS/BPO teams with KHMS methodologies, driving continuous improvement in daily operations, and delivering tangible results (e.g., cost efficiency, service quality).

Strategic Alignment & Deployment

Partner with GBS leadership to integrate OpEx priorities into strategic goals.
Lead KHMS deployment across GBS/BPO teams using standardized playbooks, focusing on sustainable adoption.
Identify high-impact improvement opportunities aligned with business objectives.

Coaching & Capability Building

Mentor teams and leaders at all levels to adopt KHMS routines (e.g., Day Start, Week Review, 90-Day Plans).
Apply the Learn, Do, Teach model to reinforce accountability and skill development.
Deliver tailored training programs to build continuous improvement competencies.

Operational Execution

Team Level: Partner with frontline managers to resolve daily workflow challenges using problem-solving tools (e.g., Root Cause Analysis, Customer Journey Mapping).
Tower Level: Collaborate with functional leaders to standardize processes (SOPs, Service Catalogues) and align workflows with GBS strategy.

Continuous Improvement Governance

Establish KPIs and a performance drumbeat to track progress and accountability.
Use data analytics to identify trends, prioritize actions, and measure impact.
Conduct health checks to assess OpEx maturity and address gaps.

Cultural Change & Stakeholder Engagement

Champion servant leadership to drive mindset shifts toward ownership and innovation.
Manage resistance by integrating OpEx into talent development and recognition programs.
Strengthen collaboration between GBS, BPO, and cross-functional stakeholders.

Performance Evaluation

Impact: Measurable improvements in efficiency, quality, and cost within coached teams.
Adoption: Sustainability of KHMS practices post-deployment; employee engagement in improvement initiatives.
Leadership: Development of internal OpEx champions; cultural alignment with GBS goals.
Stakeholder Feedback: Effectiveness in influencing teams and managing change.

Qualifications

Education: Bachelor s degree in Business, Engineering, or related field.
Experience: 8-10 years in OpEx/Continuous Improvement roles, preferably in shared services/BPO environments.
Skills:
- Proven ability to lead cultural transformations and coach diverse teams.
- Expertise in data-driven decision-making and performance management.
- Strong communication, collaboration, and influence skills.

Location(s) Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

More Jobs at Heinz

Senior Analyst - Global GBS

Ahmedabad

7 - 9 yrs

INR 15 - 19 Lacs

GCC - HR Intern

Ahmedabad

1 - 2 yrs

Salary: Not disclosed

Analyst II

Ahmedabad

4.0 - 6.0 yrs

INR 12 - 14 Lacs

Analyst I, Global GBS

Ahmedabad

6.0 - 7.0 yrs

INR 13 - 15 Lacs

Analyst II, Global Procurement Solutions-6

Ahmedabad

4.0 - 6.0 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Heinz

Food Production

Pittsburgh

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Group Lead, KHMS