Telecommunications Delivery Executive

Red Hat is looking for a customer-focused technology professional to take on the role of Delivery Executive for key growth Telecommunications customers. As a Delivery Executive, you will act as a trusted advisor to customers, ensuring their success with Red Hat products and maximizing the value derived from Red Hat product subscriptions. Your responsibilities will be crucial to the long-term success of Red Hat's subscription-based business model, focusing on customer satisfaction, renewals, and incremental sales. Your role will involve collaborating with cross-functional teams to provide project and software portfolio management for both customer-led projects and projects led by Red Hat Services. Additionally, you will work closely with strategic partners to establish stakeholder management plans, align on goals/initiatives, and collaborate on migration plans to Red Hat infrastructure solutions post-sales. Your primary responsibilities will include: - Serving as the main point of contact for all post-sales activities globally with your assigned customer(s). - Participating in pre-sales activities, answering RFP questions, and ensuring consistency throughout the customer lifecycle. - Working with Telco engineering to prioritize issues, RFEs, and Support Exceptions for customer projects. - Acting as a trusted advisor through detailed governance and communication plans and managing the deployment, use, and life-cycle of Red Hat products. - Managing project risks, actions, issues, and dependencies in collaboration with project managers. - Coordinating with various teams to manage project staffing requirements and drive customer satisfaction, product absorption, and profitability. - Participating in key customer meetings, executive business reviews, and addressing escalations from customers and account teams. - Managing customer profitability, revenue recognition, efficiencies, productivity, and successful project delivery. - Maintaining relationships with customers" key partners and collaborating with Red Hat partner teams to drive success on multi-vendor solutions. - Building and maintaining migration plans for customers from a partner embedded solution to a Red Hat direct platform. Requirements for this role include: - 10+ years of experience in telecommunications. - 8+ years of experience as a customer relationship or project manager. - Experience with complex telecommunications networking, IT technical components, and software development. - Understanding of NFV/SDN, mobile networking, and fixed networks. - Excellent interpersonal and communication skills. - Bachelor's in Engineering/Technology or related field. - Strong understanding of program management and leadership experience. At Red Hat, we are committed to creating an open and inclusive environment where diverse ideas are celebrated and innovation thrives. We encourage applicants from all backgrounds to join our global team and contribute to our culture of transparency, collaboration, and inclusion.,