Service Head

Job Description

Hiring – Service Head for HVAC Industry. Job Location: - Delhi. Experience: - 15 years in HVAC Industry with extensive experience in Pumps, Valves & Chillers, service operations. Qualification: - B.E./B.Tech in Mechanical / Electrical / HVAC Engineering or equivalent. Notice Period: Immediate or less than 30 days will be Preferred. Job Requirements: - Certification in HVAC or related service management areas. Experience in managing service contracts (AMCs) and SLAs. Exposure to digital service transformation and IoT-based HVAC monitoring tools. Proven track record of handling large-scale service teams and Pan-India operations. Candidates should have a team handling experience. Candidates should be from the HVAC industry only and should have good knowledge of Pumps, Valves & Chillers. The candidate should not be of the level of a service engineer/technician and should be at least a manager in his current company. Strong leadership, team management, and customer relationship skills. Excellent problem-solving and crisis management abilities. Proficient in using CRM/service management tools. Willingness to travel extensively across India. Job Key Roles & Responsibilities: - Lead and manage the entire service operations across India, including preventive maintenance, breakdown services, and AMC management, retrofit business. Develop and implement strategic service plans aligned with organizational goals. Manage and mentor a team of regional service managers, engineers, and technicians. Drive customer satisfaction and retention through high-quality service delivery. Optimize service processes, enhance productivity, and reduce downtime. Monitor KPIs and SLAs, ensure timely service, and resolve escalated issues. Liaise with Sales & Project teams to ensure smooth handover of new projects and support pre and post-installation. Ensure compliance with safety, environmental, and company standards. Budgeting, forecasting, and managing the P&L for service operations. Implement new service tools, CRM systems, and digital initiatives to improve field operations. Coordinate with OEMs/vendors for technical support and training to service team. Identify new revenue opportunities in service business including AMC renewals, spare parts, and upgrades and retrofit. Job Types: Full-time, Permanent Pay: ₹547,778.84 - ₹1,420,869.39 per year Experience: HVAC Industry , Service: 10 years (Required) Commercial Building segment: 10 years (Required) Work Location: In person