Posted:3 weeks ago|
Platform:
Work from Office
Full Time
To establish a culture of service excellence, drive exponential growth in revenue and profitability, and position service as a strategic differentiator to enhance customer acquisition, retention, and loyalty. The role also involves institutionalizing best practices in lifecycle management and ensuring sustainability in operations. Lead a PAN India team of highly skilled service professionals to achieve business objectives. Ensure high customer satisfaction by reducing complaint resolution time and improving service responsiveness. Collaborate with Sales, Projects, and Product teams to enhance customer acquisition and retention. Build a capable service organization through structured technical, commercial, and behavioral training programs. Establish time- and cost-efficient service processes, supported by documentation (e.g., service history reports, audit records). Preferred candidate profile Create new market opportunities by conducting proactive energy, performance, and safety audits for new and existing customers. Drive growth in retrofit, modernization, and upgrade business opportunities. Ensure efficient contract management, timely invoicing, and robust payment collection through strong commercial acumen. Maintain strong and enduring customer relationships to promote repeat business and long-term engagement. Represent the organization in industry forums, conferences, and contribute to thought leadership through trade articles and publications. Lead sustainability initiatives to reduce emissions and minimize energy consumption in service operations. Promote digital tools and analytics for predictive maintenance, remote diagnostics, and customer experience enhancement. Ensure compliance with safety standards, statutory regulations, and internal quality norms.
Wilo Mather And Platt Pumps
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