Service Desk

Position OverviewWe are seeking a dedicated and skilled

Service Desk

professional to join our dynamic team in

Noida

. This full-time position offers an annual salary of

4,50,000

and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization.Key Responsibilities

• Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs).
• Provide remote support to clients, troubleshooting issues related to Office 365, Outlook, and other software applications.
• Document all interactions and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Assist in the development and implementation of service desk processes and best practices to enhance service delivery.
• Conduct regular follow-ups with clients to ensure satisfaction and resolution of their issues.
• Participate in training and development programs to stay updated on the latest technologies and service desk trends.
  

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of 2 to 5 years of experience in a service desk or technical support role.
• Proficiency in using ticketing tools and remote support software.
• Strong knowledge of Office 365 and Outlook, with the ability to troubleshoot common issues.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work effectively in a team environment and independently.
• Strong problem-solving skills and attention to detail.
  

This is a fantastic opportunity for individuals looking to advance their careers in IT support within a collaborative and innovative environment. If you are passionate about technology and customer service, we encourage you to apply for this exciting role. Join us in making a difference and providing top-notch support to our clients!
We look forward to receiving your application!This job is provided by Shine.com