Service Desk

Job Tittle-Service Desk

Location-Mumbai/Gandhinagar

Roles and Responsibilities:

• Strong Communication Skills.
• 1-3 years relevant experience.
• The primary Service Desk Agent role is to provide first level support through taking

calls, chats, web tickets and handling the resulting incidents or Service Requests,

using the incident and request fulfillment process in line with the Service desk

objectives.

• Provide technical assistance and support for clients and partners via call, chat and

web.

• Co-ordinate incident resolution to ensure all problems are handled appropriately

and in a timely manner.

• Demonstrate technical understanding of the products and services in our support

catalog.

• Develop and maintain positive relationships with clients always focusing on their

satisfaction.

• Take ownership and accountability of an incident from start through to a successful

resolution, following up where needed and communicating to the client.

• Escalate issues and involve a ESS or Team Leaders whenever required in order to

solve problems as quick as possible.

• Maintains and consistently demonstrates the core values of client centricity along

with the knowledge of the Banks processes and practices to ensure driving the best

User Experience.

• Resolve issues to the best of your ability in a timely manner and know when to

escalate especially during high call volume periods.

• Ready to work in Shifts.

Interested candidates can share their resume below mention email address.

purvi.samaiya@ipstechinc.com

6267776090se