Home
Jobs
Lenovo logo

Service Delivery Manager South- MBG India

0 years

0 Lacs

Chennai, Tamil Nadu

Posted:1 week ago| Platform: Indeed logo

Apply

Skills Required

service technology vision stack portfolio ai pcs server storage software reliability drive network optimization escalation mobile support management communication collaboration compliance recruitment recording transactions video payments training report

Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #
WD00084981
Career area:
Information Technology
Country/Region:
India
State:
Tamil Nadu
City:
Chennai
Date:
Wednesday, July 2, 2025
Working time:
Full-time
Additional Locations:
  • India - Tamil Nādu - Chennai
  • India - Tamil Nādu - Chennai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.

Role Summary:

  • As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
  • Having Knowledge of Mobile Phone Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
  • The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
  • The role will work closely work with Quality, Sales, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.

Qualification & Experience

  • Degree in IT or related discipline.
  • Eight to Ten years experience in Service Delivery management as a customer facing role.
  • Should have strong experience in After Sales Support and Hardware Maintenance.
  • Sound understanding of Mobile product and technology
  • Good experience working with vendors.
  • Excellent project management and analytical skills.
  • Excellent communication and collaboration skills.
  • Excellent after sales support field experience.
  • Market & competition intelligence.
Additional Locations:
  • India - Tamil Nādu - Chennai
  • India - Tamil Nādu - Chennai
  • India
  • India - Tamil Nādu
* India - Tamil Nādu - Chennai , * India - Tamil Nādu - Chennai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

More Jobs at Lenovo

GSI - Presales Solution Architect

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Network Management SME (CCNA/CCNP, 10-12 years Exp - Cisco Security/ACI Skills)

Mumbai, Maharashtra, India

5 - 8 yrs
|

Salary: Not disclosed

Senior Technical Engineer - Windows

Mumbai, Maharashtra, India

5 - 8 yrs
|

Salary: Not disclosed

AI Solution Architect

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Nvidia AI Architect- Delivery

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Lenovo
Lenovo

IT Services and IT Consulting

Morrisville NC

RecommendedJobs for You

Lenovo logo

Service Delivery Manager South- MBG India

Lenovo

Chennai

Lenovo logo

Service Delivery Manager South- MBG India

Lenovo

Chennai, Tamil Nadu, India

Lenovo logo

Service Delivery Manager South- MBG India

Lenovo

Chennai, Tamil Nadu