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Service Delivery Manager - Cloud Infrastructure

8 years

0 Lacs

Hyderabad Telangana India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

service aix management itil planning checks backup azure patching drive compliance reporting documentation metrics monitoring communication leadership certification automation scripting powershell governance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Manage day-to-day service delivery for Skytap AIX infrastructure as the primary environment, ensuring high availability and business continuity.
  • Oversee incident, problem, and change management processes following ITIL best practices.
  • Conduct periodic capacity planning, performance reviews, and infrastructure health checks across cloud platforms.
  • Monitor and maintain backup schedules, ensuring successful execution and recovery validation.
  • Collaborate with Azure teams to manage hybrid cloud integrations, including VM performance, patching, and optimization.
  • Drive SLA compliance and maintain service delivery KPIs, reporting to both internal and external stakeholders.
  • Lead and coordinate with cross-functional teams during critical incidents to ensure timely resolution and root cause analysis.
  • Maintain strong documentation standards, ensuring up-to-date knowledge base and runbooks.
  • Act as a primary point of contact for cloud service escalations and operational Skills & Experience :
  • 8+ years of experience managing infrastructure operations in Skytap AIX and cloud environments (preferably Azure).
  • Strong understanding of IT service delivery processes, metrics, and continuous improvement methodologies.
  • Hands-on experience with tools for performance monitoring, backup management, and incident tracking.
  • Proven track record of working in global delivery models, especially within UK/EMEA time zones.
  • Strong communication, stakeholder management, and team leadership Qualifications :
  • ITIL v4 Certification (preferred)
  • Exposure to automation tools and scripting (e.g., PowerShell, Bash)
  • Familiarity with compliance frameworks and cloud governance
(ref:hirist.tech)

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Sampoorna Consultants
Sampoorna Consultants

Museums, Historical Sites, and Zoos

Mumbai

2-10 Employees

265 Jobs

    Key People

  • Rajesh Gupta

    Founder & CEO

  • Anita Mehta

    Director of Operations

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