Service Delivery - Field Ops and Partners

Job Description

Location: Bangalore Experience: 3Y - 5Y Preferred Industry: IT Services / Hardware Maintenance / Break-Fix Support Requirement - Immediate Joiners - 1 Month Job Description: We are looking for a skilled professional with hands-on experience in partner management , field operations , and delivery coordination within the IT break-fix industry . The ideal candidate will be responsible for managing partner networks, ensuring SLA compliance, and coordinating seamless hardware support services (desktops, laptops, printers, etc.) across multiple locations. Key Responsibilities: Manage and nurture IT service partners to ensure timely and quality field service delivery Oversee daily break-fix operations for desktops, laptops, and printers Ensure SLA adherence and proactively manage escalations Coordinate with OEMs and internal teams for spare parts and service logistics Monitor and report on service metrics, resource deployment, and performance Ensure compliance with contractual terms and operational KPIs Drive process improvements and enhance partner efficiency Handle client interactions and ensure satisfaction in service delivery Required Skills: Strong experience in partner/vendor management and field operations Solid understanding of IT hardware break-fix services Experience with SLA/contract management and service coordination Hands-on with ticketing tools (ServiceNow, Freshdesk, etc.) and basic reporting tools Excellent communication, problem-solving, and stakeholder management skills Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Experience: Partner Management: 3 years (Required) Work Location: In person