Senior Voip IT Technician

Job Title: Technical Support VoIP Engineer

Experience: 2+ Years

Location: Kolkata (On-site)

Key Responsibilities:

Handle client calls and emails related to VoIP, PBX, internet, and phone system issues.

Configure PBX systems (Asterisk, Vicidial, GoAutoDial) for new clients.

Port phone numbers and manage remote installations of VoIP and internet services.

Provision and set up IP phones and new phone systems.

Follow up on support tickets to ensure timely resolution.

Create, manage, and document support tickets as per SOP.

Coordinate with on-site technicians for system deployments and troubleshooting.

Install, maintain, and upgrade software for IP cameras.

Perform troubleshooting using tools like Wireshark and Tcpdump.

Maintain and manage systems like Dialer, VoIP, FTP Server, WatchGuard, VPN, Firewalls, Routers & Switches.

Perform server and network maintenance (Windows Server, Linux/CentOS).

Write and maintain documentation for recurring issues and resolutions.

Required Tools & Technical Skills:

VoIP Platforms: Asterisk, Vicidial, GoAuto Dial

Networking: WatchGuard, Firewall, VPN, Routers & Switches

Server Management: Windows Server, FTP Server OS: CentOS, Linux

Programming: MySQL, PHP, Perl, AGI, Shell Scripts

Troubleshooting Tools: Wireshark, Tcpdump

Telephony Hardware: PRI Card, PRI Gateway, Analog Gateway, PSTN

Required Skills:

Excellent verbal and written communication skills.

3+ years of experience in Asterisk, Vici Dialer or GoAuto Dialer.

Strong analytical and problem-solving skills.

Highly organized with strong documentation habits.

Ability to work under pressure and handle multiple tasks.

Self-starter and critical thinker who actively seeks solutions.

Willingness to work outside core hours for emergency support.