Senior Service Advisor

Department: Service
Location: Veer Mahindra (Kannur / Kanhangad)
Reporting To: Service Manager / AGM – Service

Job Summary:

The Senior Service Advisor plays a dual role — managing a key set of customers while also mentoring junior advisors. This position focuses on driving revenue through high-end jobs, handling priority customers, resolving escalations, and ensuring high customer satisfaction across service operations.

Key Responsibilities:

• Handle premium customers, fleet clients, and repeat job escalations
• Lead job card quality, concern diagnosis, estimate explanation, and upselling
• Train and support junior Service Advisors in process compliance and customer handling
• Monitor live WIP for assigned jobs and expedite critical repair timelines
• Collaborate with workshop, parts, and CRM teams for seamless workflow
• Ensure all job cards are closed with clear repair notes and proper billing
• Drive AMC, RSA, insurance, and VAS penetration from the front
• Conduct daily morning huddles and end-of-day review with team

KPIs:

• High-Value Job Card Count & Revenue
• Team Job Card Audit Accuracy
• VAS / AMC / RSA Targets
• Repeat Job Recovery / Resolution Cases
• Advisor Training & Grooming Support
• CSI / Complaint Escalation Management

Requirements:

• Diploma/Degree in Automobile or Mechanical Engineering
• 3–6 years of service advisor experience in the automotive industry
• Strong technical understanding and customer communication skills
• Proven upselling, team coordination, and issue resolution ability
• DMS, MS Excel, and process knowledge

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person